24 Jun 2014 10:00
Etihad Airways welcomed the latest group of graduates from its innovative development program to join divisions across the airline as pilots, managers, contact centre staff and technical engineers.
graduates, who include 65 Emirati cadet pilots and 20 cadet pilots of other
nationalities; 74 Emirati graduate managers, 44 Emirati contact centre staff
and 14 Emirati technical trainees, were recognised at a gala ceremony held in
Abu Dhabi last night.
Etihad Airways’ President and Chief Executive Officer, said: “We are very proud
of our new graduates as they celebrate this milestone in a journey of learning
and development and now become part of the Etihad Airways family.
development of talented UAE nationals is a top priority for Etihad Airways.
Since the launch in 2007 of our UAE National Development Program, we have
continued to enhance the training programs to include all aspects of the
airline business and invest and expand our state-of-the-art educational
facilities for trainees.”
The 52 cadet
pilots who graduated in this latest group join Etihad Airways as second
officers, having completing an 18-month training course at Horizon Flight
academy in Al Ain.
ceremony also recognised the first 33 cadet pilots to successfully complete the
first phase of the enhanced Cadet Pilot program and obtain a Bachelor of
Science degree in aviation.
Pilot Program works in partnership with Abu Dhabi University, and spans three
years, including classroom based academic studies as well as internships at the
added: “The addition of an Aviation Science degree to the Etihad Airways Cadet Pilot
Program is a great example of how we continue to develop our training. This
will empower our future pilots with knowledge alongside their practical
Airways also invests in the development of UAE nationals through its highly
successful two-to-three year Graduate Management Program.
was recently restructured as a workplace learning program based on specialised
functions including finance, information technology, global sales, airport
operation, audit, human resource, revenue management and network planning.
program is underpinned by internationally accredited qualifications and
integrates classroom education with on-the-job training both in the UAE and
across the network.
completion of the program, graduates are deployed in various departments across
the business and the airline’s global network.
Airways’ technical engineering program includes a Bachelor Degree program from
the Higher Colleges of Technology, the Abu Dhabi Polytechnic Institute, or a
specialized aircraft maintenance institute, followed by two years of practical
training at Abu Dhabi Airport working on the most modern airplanes in the
working as engineers, the trainees have to obtain an approved engineer’s
license from the UAE’s General Civil Aviation Authority (GCAA).
Etihad announced the creation of an all-female UAE national contact centre
facility in Al Ain. A comprehensive training course was designed and delivered
in partnership with Abu Dhabi University in Al Ain. The extensive 10-week
program covers core skills, service skills and basic English language skills.
The program also includes three weeks of on-the-job training.
added: “Our contact centres handle more than three million calls each year. As
our network continues to grow, it is increasingly important for us to provide
high quality, multilingual assistance to our guests who tend to book directly
with the airline.”
Airways’ UAE National Development Program was launched in 2007 and since then
has been recognised by various prestigious international organisations. The
airline was recently recognized at the MENA HR Excellence Awards with Best Learning and Development Award and a certification of excellence in
the Best Nationalisation Initiative category.
Since 2007, 244 cadet pilots, 151 graduate
managers and 340 contact centre agents have passed through the Etihad Training
Academy and are now deployed in positions across the airline. UAE nationals are
the largest nationality in Etihad airways with almost 1,600 currently employed
in the airline.