Terms and conditions
When you travel with Etihad Airways, you are our Guest. This document uses the reference "Guests" by which we define "passengers".
1.Etihad Airways provides this facility for Etihad Airways, Partner Airlines and any other Airline Guests. Etihad Airways do hereby declare that they have no role whatsoever in the assessment of a visa application, which is the sole prerogative of the Government of UAE / Immigration Department. Therefore, Etihad Airways will not in any manner be liable or responsible for any delay in the processing or rejection of any visa applications.
2.This facility is open for Guests visiting the UAE travelling on Etihad Airways and Partner Airlines, and also to Guests with valid tickets issued by any Airlines and fulfilling the eligibility conditions announced from time to time by the UAE Authorities.
3.Issuance and approval of a visa is solely regulated by the Government of the UAE and governed by their rules and regulations. These may be amended from time to time. Etihad Airways will sponsor the Guest application subject to Guest fulfilling the eligibility conditions.
4.Visa fees will not be refunded under any circumstances.
5.Guests who request a Transit Visa sponsored by Etihad Airways should hold a valid ticket to travel into Abu Dhabi Airport, and onwards from Abu Dhabi Airport. This ticket can be issued by any airline.
6.Guests who request any type of Tourist Visa sponsored by Etihad Airways should hold a valid ticket to travel into any airport in the UAE, and onwards from any of the airports in the UAE.
7.Etihad Airways will not be responsible for - and will not be liable for - Guests not being allowed to travel due to being denied boarding, offloading, cancellation of flight, delays and any other cause or circumstances beyond Etihad Airways' control. Etihad Airways shall not be liable in the case of any change in the date of travel not being communicated to us.
8.The Guest will be required to fill in a Visa Application Form accurately and submit it, along with the applicable visa fees, valid passport and necessary documentation as specified in the Visa Application Form. Guests must hold valid travel documents and comply with the requirements of the Government of UAE / Immigration Authorities.
9.The decision to grant or refuse a visa is the sole prerogative of the Immigration Authorities and it is final. In case of rejection of visa application, the applicant will be informed of such, no correspondence will be entertained, no visa fees will be refunded and no reasons will be required to be given. It is understood that whenever the processing of the visa application is prevented, delayed, restricted or interfered with for any reasons whatsoever by UAE Immigration Authorities to process Guest visa application, then Etihad Airways shall not be liable to any Guest for any loss or damage which may be suffered as result of such causes and Etihad Airways shall be discharged of all its obligations hereunder.
10.Issuance of a visa or approval of the visa application does not in any way guarantee the Guest the right to enter UAE. The entry is at the sole discretion of the Immigration officer at the Airport. In case of denial of visa or entry into UAE by the Government, Etihad Airways shall in no way be liable to Guest in any manner whatsoever.
11.Etihad Airways shall not be liable for any losses or damages which the Guest may suffer, arising from delay in processing or receiving the visa.
12.The visa is valid as per the Government of UAE / Issuing Authorities' rules and regulations, as amended from time to time. The visa must be used within its period of validity.
13.Etihad Airways will not be liable to a Guest for any changes or cancellations to Government Regulations that may result in a Guest not being able to travel to or enter the UAE.
14.Guests will be solely responsible to ensure they fulfil UAE Government requirements for travel, which may include police clearances, medical insurance etc.
15.Etihad Airways shall take all reasonable measures to ensure that information provided by the Guest in its application form shall remain confidential. However Etihad Airways shall not be liable for any unauthorised access by any means to that information.
16.Etihad Airways reserves the right to add, alter or vary these Terms and Conditions at any time without notice or liability, and all Guests availing themselves of this facility shall be bound by the same.
17.Guest expressly declares that they have read and understand these Terms & Conditions and that they are in compliance thereof.
18.The processed visa will be sent to Guest by email with JPEG or PDF format in attached files.
19.Guest is responsible for ensuring the information you have provided, including your email address, is accurate.
20.After receiving visa, Guest must print visa for boarding.
21.Guests are requested to check their visa is correct, and bring any discrepancy to our notice immediately.
22.Guest are advised to carefully go through the “Note” printed on your visa for “validity of permit” and “duration of stay”.
23.96 hr /14 day visas are valid only for a period of 14 days from the date of issue. Guests are required to enter Abu Dhabi before visa expires.
24.Only machine-readable passports will be accepted. Handwritten passports will not be accepted.
25.Etihad Airways hereby declares that the applicant data collected by us will be used for the intended purpose only, and it will not be shared with any unauthorized person.
26.Etihad Airways will not be liable for any damages occurred due to discrepancies in visas if Guest does not revert back to us within 24 hours of receiving the visa.
27.In our experience, applications for the following list of nationalities have a high risk of rejection, hence we do not encourage Guests from this list to apply for a visa under Etihad Airways sponsorship. Terms and conditions will apply for all applications. List of countries: Afghanistan, Iraq, Libya, Palestine, Somalia, Syria and Yemen.