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General Information

Please review our terms and conditions carefully before using the Etihad Websites.

View our terms and conditions

Use of the Etihad Websites is subject to our terms of use and any products and services supplied are subject to our Terms and conditions, Customer Care Policy and General Conditions of Carriage.

Learn about our privacy policy

Our website uses cookies to distinguish you from other users to provide you with a good experience when you browse our website.

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A detailed list of all cookies which are used by our website can be found here.

Etihad Guest is our loyalty programme designed around you.

FAQs for Etihad Guest ►

For the best possible experience of our website, please use the latest versions of the following internet browsers:

internet browsers

We are the fastest growing airline in commercial airline history, with new routes added to our network regularly.

Our Global Contact Centres are ready to support you 24 hours and 7 days a week. Our local offices around the world will also be happy to assist you in any way we can.

Global Contact Centres and local offices ►

Global Contact Centres
You can call us by dialling our number with the country code +971 2 5990000.
UAE contact centre

Please see our deals page for all our latest offers.

You can also register to receive promotional emails from us.

Etihad deals

We have a mobile version of our website where you can book flights, check in, manage your booking, check flight schedules, check flight status and more.

Our mobile site is a cut-down version of the main website but retains all the core functionality you need when you're on the move or if you simply prefer to get things done from your phone.

Mobile boarding pass ►

Booking and payments

Pay quickly and efficiently through any of our payment options:

  • Credit and debit cards
  • eWallet
  • Real-time bank transfer
  • Offline payments

Payment options ►

Payment options

Etihad Fare Choices offer our guests the ability to tailor their journey according to their needs.

Fare Choices for bookings made on or after 14 September 2015 ►

Policy for bookings made before 14 September 2015 ►

Our prices are automatically displayed based on the origin you are flying from.

For example, if you are in the USA, booking a flight from Sydney to New York, the price displayed, and the price you need to pay, will be in Australian Dollars.

Please note that your payment provider may apply different exchange rates to the fare displayed on the booking page. There may be additional charges incurred, so please check with your payment provider before making your booking.
Payment currency

If Etihad Airways advises you to present the card used for booking, it must be presented while checking into your flight at the commencement of travel. If you, as the credit card holder, are not travelling, a copy of the credit card with an authorisation signed by yourself, should be presented at check-in.

Alternatively, the card or a copy of the card with your signed authorisation can be presented to the nearest Etihad Airways ticketing office at least 24 hours before the flight. This verification is required to ensure a smooth check-in process at the airport and to avoid being refused carriage. Failure to comply will result in the requirement to pay the full ticket cost at the airport or refusal of carriage.

credit card

You can modify your flight or cancel your booking, depending on the fare conditions of your ticket.

Modification guide►

The first and last name of the passenger must match the passport that will be used when travelling.

Guests with first names only must enter the last name as LNU (Last Name Unknown) and for guests with last names only must enter the first name as FNU (First Name Unknown).

You have different ways to modify your booking, depending on where you purchased your ticket from.

Modification guide►

Manage my Booking is available for Etihad-operated flights only and not for flights operated by our Partner Airlines.

Modification guide►

Cancellation of bookings can only be made through our Global Contact Centres or local offices. Fees and charges apply. 

Modification guide►

Our Global Contact Centres or local offices charge a global service fee for new bookings, ticket changes and refund administration.

No global service fees will be charged for changes done through Manage my Booking►.

Modification guide►

fees and charges for changes and cancellations

When booking through etihad.com, you will find "View Fare Rules" on the lower right hand side (below the price summary) of the "Select your flight" page.

Modification guide►

booking online

Contact our Global Contact Centres or local offices to correct a name in a booking if your flight is operated and marketed by Etihad Airways. Rules and fees apply.

If your Etihad Airways ticket itinerary includes flights operated by other airlines, please contact us to know if this service is available for you.

Modification guide ►

edit or correct my name in my ticket

No, you are not allowed to switch names or transfer your ticket to a friend or a family member.

If your booking is successful, there is no need to call us.

You can check in online or at the airport on the day of departure.

If your flight is operated by Etihad Airways (not a Partner Airline), you can check in online from 30 hours to 2 hours before departure.

On the day of your flight, arrive at the airport early to give yourself plenty of time to complete the necessary checks and procedures.

Airport information►
World airports check-in terminals and hours►
U.S. Preclearance facility at the Abu Dhabi International Airport►

If your flight or a segment of your flight is operated by one of our many partner airlines, you will not be able to check in online. You can only check in at the airport.

If you are flying on an Etihad-operated flight to an Etihad destination, you can check in online from 30 hours to 2 hours before departure.

check in airport

If the following special services are on your booking, you will not be able to check in online. You can only check in at the airport.

  • Bassinet
  • Wheelchair
special services check in online

The extra legroom seats are located in Economy Class exit rows with a generous space for you to stretch out. It is offered only on Etihad-operated flights and is not available on flights operated by our partner airlines.

Extra legroom seats are subject to availability, terms & conditions, and other eligibility requirements. Please view all requirements before making your purchase to ensure you meet all of the criteria.

Ways to book►

Extra legroom seat

Below is a summary of the eligibility requirements. Guest must:

  • Be physically able to reach, locate and operate the emergency exit window or door, and to quickly pass through the exit.
  • Be able to understand and acknowledge instructions in English.
  • Be aged 18 years or older and not have any conditions.
  • Not be travelling with children or infants, a care giver, a guide dog or an assistance animal.
  • Not be in any stage of pregnancy
Full eligibility requirements ►
extra legroom seat

If you meet the exit row seat safety requirements, we strongly recommend you to book early as seats are available on a first-come, first-served basis.

Extra legroom seats are subject to availability, terms & conditions, and other eligibility requirements.

Ways to book►

extra legroom seat

The Etihad Airways Best Price Promise* is our way of guaranteeing that you won’t find a lower price on any third-party website for the same Etihad booking you have paid for on www.etihadairways.com. And if you do, we’ll refund you the difference.

Our Best Price Promise applies to all flights exclusively operated by Etihad Airways (not codeshare flights), paid for by credit card on www.etihadairways.com or any of our country site editions where there is a Best Price Promise symbol.

*Available in select countries only.

Terms and Conditions ► 

Best Price Promise

Please send us a feedback or email feedback@etihad.ae.

promotional code

Travel Guard is a travel insurance product that is offered to guests booking online on www.etihad.com. It is available for residents of certain countries.

Etihad Airways travel Insurance

We offer complimentary accommodation services for eligible guests connecting to and from Abu Dhabi International Airport, depending on the fare and route you purchased.

The following guests with a transit time between 8 to 24 hours in Abu Dhabi may request for this service (terms and conditions apply):

  • First and Business Class guests holding a confirmed booking.
  • Economy Class guests on certain pre-approved routes only, subject to restrictions.

This applies to the first scheduled connecting Etihad flight from Abu Dhabi.

If you require a visa to enter the UAE, requests must be made no later than 5 days before departure. If you do not require a visa to enter the UAE, requests can be made 48 hours before departure.

Please contact us or your travel agent to know more or confirm whether this service is available for your journey.

Baggage information

Since 14 September 2015, we introduced a new baggage policy that is tailored for your convenience.

Your baggage allowance ►

In addition to your hand baggage allowance, there are carry-on items that can be taken on the flight for free.

List of carry-on items ►

carry-on items

For an additional charge you can increase the amount of luggage you can take on your flight.

Excess baggage for booking made on or after 14 September 2015 ►

Excess baggage for bookings made before 14 September 2015 ►

All excess baggage payments (unused or partially-used) are non-refundable.

Excess baggage charges ►

excess baggage refund

If your Etihad Airways ticket itinerary includes flights operated by other airlines, different baggage rules may apply.

You can only purchase excess baggage when you check in at the airport.

Excess baggage

In the unfortunate event of a baggage delay when flying with Etihad Airways, you can make a baggage claim. If you discover that your baggage and/or its contents are damaged after leaving the airport, please complete and submit a Baggage Claim Form within 7 days of arrival. We will assess the claim and notify you accordingly.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR). You can use the File Reference Number provided to trace your baggage online.

Mishandled baggage
Yes, if you have booked one ticket with Etihad Airways and you do not leave the airport at the location of your transit stop. If you have booked two flights with different airlines, or you want to have a stopover in the middle of your journey, you will have to collect your baggage where you stop.

In addition, for travel in the US, you may be required to collect your baggage at the mid-point of your journey. For further clarification on the route you are flying, please contact us.
Baggage on stop over

Items not allowed at secure areas of an airport are weapons, explosives, chemicals and toxins.

Certain items cannot be carried into the aircraft cabin but may be allowed as checked baggage.

List of prohibitted items ►

Prohibited items

Musical instruments must be transported as checked baggage only. If in excess of checked baggage allowance, you will be charged the applicable excess baggage rate.

For guests who wish to carry their musical instruments along with them in the cabin, an extra seat can be purchased. Due to their bulky nature, we advise you to make prior arrangements with the station of departure.

Know more in the 'Instruments and equipments' section of our Baggage Guide ►.

Musical instruments

Certain kinds of sports equipment are accepted as checked baggage and charged with applicable excess baggage rate if in excess of the free baggage allowance.

View the full list in the 'Sports Equipment' section of our Baggage Guide►.

sports equipment

Guide dogs to lead the blind are permitted in the aircraft cabin (for flights from Abu Dhabi to USA and vice versa only). We also accept guide dogs as checked baggage in the cargo hold without charge. We accept the carriage of falcons in the main aircraft cabin and as checked baggage. All necessary documents must be provided. 

All other pets are accepted only as manifested cargo and are not permitted within the aircraft cabin or checked baggage.

Know more in the 'Animals and pets' section of our Baggage Guide►.

Pet travel

Family travel and younger guests

Infant fare
Young guests below 2 years old, on the date of travel, are classified as infants. If travelling on their 2nd birthday or if they are occupying a seat, a child fare should be booked.

Child fare
Young guests from 2 years old and below 12 years old, on the date of travel, are classified as children. If travelling on their 12th birthday, an adult fare should be booked.

About the fare rules►

Air Passenger Duty (APD) does not apply to guests aged between 12 to 15 travelling to/from UK in Economy after 1 March 2016.

Guests booking on etihad.com can get the APD tax refunded by emailing us your booking reference and passport copy.

Children above the age of 2 years on the date of travel will require their own seat.

Children onboard
Children above the age of 5 and below 12 and travelling alone are treated as Unaccompanied Minors (UM’s).

Young adults from the age of 12 and below 16 travelling alone without parents/guardians are also entitled to the UM service if specifically requested by the parent or guardian.

Children below the age of 5 are not eligible for this service and will not be allowed to travel alone.

Book Unaccompanied Minor►

You can book your child's flight online. After booking the flight we shall provide you with a booking reference number. You will need this to complete the Unaccompanied Minor Form.

Booking process►

A child must be at least 7 days old on the date of travel.
baby age
You can book an infant online, only if booked along with an adult.
Infant booking online
You may contact us to add an infant to an existing booking.
Infant ticket
Request your baby or child's meal at the time of booking or 24 hours before departure. Preferred meals will not be available onboard unless you have pre-ordered.

Request special meals ►
Baby food

Yes, despite the restrictions on carrying liquids in your hand baggage, special allowance has been made to allow parents to carry a limited quantity of baby food and/or formula, appropriate for the journey.

Any containers will be checked by airport security and you may be required to taste the food/milk as proof of its content. We would suggest that you pack at least one extra feed/meal for your child to cover any unexpected delays.

Know more ►

Baby food

All of our aircraft are fitted with baby bassinet positions where a specially designed carry-cot can be installed for use by a small child or infant. They have been carefully designed to accommodate infants below 10 months old and weighing less than 10kg. 

They are available on a first-come, first-served basis in Economy Class and Business Class so please book early to reserve one.

Prepare for travel►

Etihad Baby bassinet

Yes, provided it meets certain strict criteria and is approved for use onboard an aircraft. You must follow instructions and guidance provided by the seat’s manufacturer to ensure your child’s safety.

Prepare for travel►

children car-seat

Our Flying Nanny is available on our long-haul Etihad-operated flights. They provide an extra pair of hands as support to parents.

Flying Nanny►

Flying Nanny

Our Flying Nanny can assist you, but cannot assume full responsibility for your child during the flight, as they need to be available to help other families as well.

Likewise, due to legalities and safety, our Flying Nannies cannot carry out personal care routines for your infant or child, such as nappy changing or taking them to the bathroom.

Flying Nanny

We provide a host of different ways to help keep your children entertained, including a wide choice of television shows, movies, music and video games.

Every child over 3 years old will receive their own children’s pack of games, activity books and stickers to help keep boredom at bay. Our Flying Nannies are also armed with unlimited fun and challenging pastimes.

Fun on board►

children entertainment

You can ‘child proof’ the inflight entertainment system to control what content your child can watch. Simply select the ‘parental block’ option on the IFE control. Our cabin crew can also help you activate this feature.

Inflight entertainment►

Parental block

Special needs and other services

Meals should be requested at least 24 hours prior to departure. We cannot guarantee delivery of your meal if ordered less than 24 hours.

All special meals may not be available on flights operated by our Partner Airlines. If your flight or a segment of your flight is operated by one of our Partner Airlines, please contact the airline directly for your meal requests.

Request special meals ►

Special meals

Request your special meals 24 hours prior to departure through the following ways:

  • When making a new booking online through etihad.com
  • Modify the Passenger Details page through Manage my Booking
  • When booking through a travel agent

Request special meal ►

Special meals

Guests with specific conditions require a medical clearance before flying.

Conditions for medical clearance ►

Medical Clearance

MEDIF (Medical Information for Fitness to Travel or Special Assistance) forms must be submitted at least 72 hours prior to departure of the flight, along with the latest medical report from the treating physician in English, which should be issued not more than 10 days prior to the date of travel.

Download form ►

MEDIF Form

If you require any of our special needs services, please request them when you make your reservation or at least 72 hours prior to the departure of your flight.

Flying with partner airlines
If your flight or a segment of your flight is operated by one of our many partner airlines, please contact the operating carrier for all assistance. We cannot guarantee the service on other carriers not operated by us.

Contact us 

During the first 28 weeks of pregnancy, mothers expecting one or multiple children can travel without a medical certificate.

There are travel guidelines for pregnant women beyond these weeks.

Guidelines for safety and fitness to fly 

On ground and airport services

The Etihad Meet & Greet Service ensures an effortless and hassle-free experience exclusively for Etihad Airways guests at Abu Dhabi International Airport.

It can be booked for you or your special guests, such as family, friends and business clients. Packages are available for arrival, transit and departure.

Details of packages ►

Etihad Meet & Greet service

The Etihad Meet & Greet services can be booked online using your credit card at least 48 hours ahead of arrival. Bookings made less than this will not be accepted. Terms & Conditions apply.

Etihad Meet & Greet service ►

Book Etihad Meet & Greet

Etihad Airways First Class and Business Class guests can enjoy personal chauffeur services in cities across our network. Service is restricted for promotional fares.

Book Etihad Chauffeur ►

Etihad Chauffeur service can be requested online up to 24 hours prior to your flight. Alternatively, you may also book this service through our Global Contact Centres and local offices or through your local travel agent.

The Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival airport without prior bookings. 

Book Etihad Chauffeur►

Etihad Airways Economy guests can access our inter-emirate Etihad coach services to Dubai and Al Ain when arriving or departing from Abu Dhabi International Airport.

Book Etihad Luxury Coach ►

Etihad Express service can be requested online up to 24 hours prior to your flight. Alternatively, you may also book this service through our Global Contact Centres and local offices or through your local travel agent.

For changes to or cancellation of your booking, contact our Global Contact Centres or local offices.

We have partnered with TT services to provide you with convenient visa services.

Apply for a UAE Visa ►

Visa services

It is the guest’s responsibility to hold valid travel documents and know the visa requirements of the country they are travelling to. You can contact the local embassy or consulate of your destination country.

For UAE visa information, we have partnered with TT services to provide you with convenient visa services.

Apply for a UAE visa ►

UAE Visa

Guests travelling on Business Class and First Class can use our lounges.

Airport lounges ►

In addition, Etihad Guest Silver, Gold and Gold Elite members can access some lounges but with restrictions.

Etihad Guest member benefits ►
Etihad lounges

Avoid crowds at the airport, check in your baggage and receive your boarding pass in advance of your flight at one of our city check-in facilities in Abu Dhabi, Dubai and Al Ain.

City check-in timings and location maps