Who is eligible for the Etihad
Select Upgrade service?
If you are flying with Etihad Airways, holding a confirmed
ticket document number that starts with 607, and are not under the categories mentioned below,
then you are eligible for the Etihad Select Upgrade service (subjected to seats
Categories not eligible for Etihad Select Upgrade:
- Tickets booked as ‘Breaking Deals’ fares (booked in classes T, E for Economy Class and
Z for Business Class)
- Tickets booked through Guest Seat rewards
- Redemption tickets
- Free tickets
- Tickets already upgraded using miles
- Multi-flyer tickets
- Group bookings
- Ticket with infant
Who will receive an Etihad Select Upgrade email notification
Etihad Guest members are given high preference to receive the
upgrade email. The criteria to receive an email
- Purchased ticket issued on Etihad Airways document number 607
- Flight booked at least 3 days prior to departure
- Confirmed Business Class or Economy Class ticket booked in
eligible Fare Family
- Valid email address or valid Etihad Guest member number (this should be
updated on the booking record)
Are there only certain destinations that the upgrade is applicable for?
Upgrades are not restricted to any destination. The opportunity to upgrade depends on the number of seats available on each flight.
Can I use the Etihad Select Upgrade on Etihad Airways flights which are operated by its partner airlines?
The Etihad Select Upgrade is available for some of our flights operated by our partner airlines, where ticket issued in Etihad Airways document starts with 607. Please refer to the Terms and Conditions for these flights on our partner airlines.
When I try to enter my booking reference and last name a mismatch error massage appear, what should I do in this case
Please check your Etihad 6-letter Booking reference/Last Name and try again. Your Etihad booking reference is a 6-character reference with no numbers in it.
Would you be sending me a confirmation SMS in the event my offer is successful?
No, you will only receive a confirmation email from Etihad but you may get an SMS from your bank to advise of a charge to your credit card.
My offer has been successful and Etihad has informed me via email. However, I have not seen the email. Will I be notified at the time of check-in?
Yes, you will be notified at the time of check-in.
I cancelled my original offer, but now I would like to make a new offer. How can I do this?
After cancelling your initial offer, you can make a new offer using the links in the original upgrade offer email that was sent to you.
What will happen if I have made an offer and it has not been successful?
You will receive an email 24 hours prior to departure informing you that your offer has been unsuccessful. No amount will be deducted from your card and you can travel with your existing ticket.
During check-in you may want to ask for an Airport Instant Upgrade, in case premium seats become available. Note that this upgrade does not include the lounge access and is sold at a fixed price.
If I received an email informing me that my offer has been unsuccessful, can I make an offer again?
No, if your offer has been unsuccessful, another offer cannot be made.
Is it possible to upgrade my confirmed Economy Class ticket to a First Class ticket?
No, your confirmed Economy Class ticket can only be upgraded to the next higher cabin which is Business Class.
Will I have the option to choose my seat at the time of upgrade?
No, you cannot choose your seat at the time of online upgrade. You can request for your preferred seat during check-in.
I have booked for 5 guests under the same booking reference. Is it possible to upgrade for two guests only?
If you have booked via Etihad Airways, you can call our Global Contact Centres and ask the agent to split your booking. If you have booked via travel trade, you can ask your travel agent to split your booking.
Request for booking split should be done 3 days prior to the departure date to avoid the expiry of offer submission.
I am too late to make an offer, what are my chances of securing an upgrade?
Your chance of securing a seat depends on its availability. You should ask when you check in if it is possible to upgrade using an Airport Instant Upgrade.
What are the documents that I need to present at the airport?
For confirmation purposes, you need to bring your new ticket that was issued when your upgrade was successful or your online check-in details and credit card that was used for purchasing the upgrade.
I have a booking and my family are on a different booking, if I submitted an
upgrade offer for all the bookings, will you link those offers together?
To have the upgrade offers linked, please send an
email to firstname.lastname@example.org. We
will put a note in the system to link the offers together.
Can I choose any amount I want for my upgrade offer?
The system has a default minimum and maximum bid amount set. It will not accept any offer lower than the minimum amount or higher than the maximum amount.
What does the strength indicator mean on the offer page?
The strength indicator is a guide that shows the strength of your bid but does not guarantee its success.
Can I offer different amounts for the upgrade for each segment of my journey?
Yes, you can offer different amounts for each eligible segment.
Can I change my offer to a higher or lower amount?
Yes, you can change the amount before you receive a confirmation email informing you whether your offer has been successful or not. All you need to do to change your offer is to use the link from the upgrade offer email.
Are there any taxes to be paid when using Etihad Select Upgrade?
The airport departure taxes are applicable in certain countries. Therefore any extra charges will be shown clearly in the upgrade offer submission process.
What fare rules apply for my upgraded ticket?
The same rules apply as the original fare purchased, including change fees and cancellation penalties.
If I have an existing offer and wish to use a different card, how can I change my card information?
You need to cancel your current offer first if inside the offer deadline window. Only after cancellation will you be able to submit a new offer using your preferred card.
When your offer is selected for processing but failed, you will receive an email with a link to enter your new card details.
Will the amount I offered be refunded if the flight where I have been upgraded has been cancelled?
In the event of a flight cancellation from Etihad, we will try to accommodate you in the upgraded cabin on your next flight. Otherwise, we will refund the full upgrade amount (within 10 days) to the card used for purchase.
My offer for upgrade has been successful. However, I would like to cancel my ticket for that segment of journey. Will the amount I offered for the upgrade be refunded?
If you are cancelling/changing your ticket, then no refund will be offered for the upgrade. The same rule applies if you are cancelling/changing your entire trip and one segment of your journey has been upgraded.
My offer for upgrade has been successful. However I would like to change another segment of journey on the same ticket. My travel agent is not able to reissue the ticket.
Once your ticket is reissued by an Etihad office for Etihad Select Upgrade, any subsequent changes to the ticket can be done by the Etihad Select Upgrade system. For such changes, emailSelectUpgrade@etihad.ae
I have already
purchased an Extra Leg Room seat on my existing booking. What will happen if I
get upgraded with any of the Etihad upgrade program?
The amount paid for an Extra Leg Room seat will
be refunded when you are upgraded to Business Class.
are my available payment options?
Currently, the only available option is payment through credit card.
What are the benefits for an upgrade from Economy Class to Business Class?
- On the segment of the
flight that you have been upgraded to, you are eligible for Business class
- You can carry additional baggage based on your tier within the Etihad Guest programme.
- You are entitled to priority boarding and check-in and have access to our Business Class lounges.
- Etihad chauffeur services will not be available for upgrade from Economy Class to Business Class.
What are the benefits for an upgrade from Business Class to First Class?
- On the segment of the
flight that you have been upgraded to, you are eligible for First class baggage
allowance. You can carry additional baggage based on your tier within the Etihad Guest programme.
- You are entitled to priority boarding and check-in and have access to our First Class lounges.
- All Etihad Guest members and non-Etihad Guest members will get 2 one-way chauffeur-driven transfers to or from the airport. If you are a Silver, Gold or Platinum Etihad Guest member, you can enjoy up to 8 chauffeur driven transfers to or from the airport.
When one segment of my trip is upgraded, what is the additional baggage allowance for my whole trip?
Additional baggage allowance applies only on the segment that has been upgraded.
For example, A confirmed ticket from Sydney to London has the first segment (Sydney-Abu Dhabi) upgraded. Additional baggage allowance applies only on the upgraded segment (Sydney-Abu Dhabi). For the remaining segment (Abu Dhabi-London), your baggage allowance will depend on the cabin booked.
Will I earn Etihad Guest Miles for an Etihad Select Upgrade?
Yes, you will earn Etihad Guest Miles for the upgrade. You will earn the base miles (as per the flown distance) plus a 10% additional bonus for the relevant cabin upgrade. Only Etihad Guest members are eligible for bonus miles. Platinum, Gold and Silver members will continue to earn the Tier Bonus which is always calculated on the base miles earned, hence the upgrade does not affect the number of miles awarded. Tier Miles & Segments will be earned as per the upgraded cabin.
If you have any concerns or need further clarification please write to SelectUpgrade@etihad.ae.
Transfer of personal information
We need to
transfer personal information to the Etihad group of companies as well as allow
third party service providers to process your personal information where this
is needed in connection with a service they provide to us. This means your
personal information may be located in various countries around the world, such
as the U.S and the UAE.
note that different privacy laws may apply in these countries from any laws
that may apply in the country where you are located. We will always strive to
adopt the highest standards of privacy protection, wherever your personal
information is located and adopt appropriate measures (consistent with locally
applicable privacy laws) to secure an adequate level of privacy protection.
Please click here
write to the Ethics
and Compliance Office, Etihad Airways, PO Box 35566, Abu Dhabi, United Arab
Emirates if you have any concerns about our compliance
with applicable privacy laws - we will aim to respond to your concerns as soon
as possible and we may make seek further information from you in order to
provide a full and complete response. In some countries, you may have rights to
raise the matter with a relevant data protection authority or ombudsman.