Pre-pay for excess baggage and receive a 10% discount on standard airport rates. It’s a quick and easy way of saving you money ahead of your journey.
When can I pre-pay excess baggage?
From the time of booking until 24 hours prior to departure on Etihad-operated flights.
Where and how can I pre-pay?
You can call any of our global contact centres and pay over the phone with your credit card. In the UAE, call 02 599 0000. Outside the UAE, call +971 2 599 0844 or any of the global contact centres mentioned above. Note: debit cards are not accepted.
You can also visit any of Etihad’s Airport Ticketing Offices around the world or City Ticketing Offices and pre-pay in person using a credit card or cash. You cannot pre-purchase over the phone with these offices.
How does it work?
For all routes except to/from the US, Canada and Brazil, Etihad follows a ‘weight concept’ baggage allowance. This means you would need to buy an excess baggage voucher for 5kg, 10kg, 15kg, 20KG, 25kg, 30kg or 35kg. See below for rates.
These vouchers will be given to you physically if you are visiting an Etihad office or will be emailed to you if have called one of our contact centres.
For flights to/from the US, Canada and Brazil, Etihad follows a ‘piece concept’ baggage allowance. This means you pay a set fee for excess baggage as per the rates below.
Excess baggage vouchers can be issued for weight concept, piece concept or a combination of both where applicable. In addition, guests can be issued multiple vouchers for one segment. For example, the first voucher for weight and the second for piece.
These vouchers must be presented at the airport check-in desk with your baggage. They cannot be refunded if not used or refunded for partial use. The service is offered on a space-available basis. If the baggage cannot be transported on the same flight as you, it will be loaded onto the next available flight.
How much does it cost?
For all routes except to/from the US, Canada and Brazil, refer to the table below and deduct 10% off the excess baggage charges.