Children above the age of 5 and below the age of 12 and travelling alone are treated as Unaccompanied Minors (UM’s). UMs are charged at the adult rate and can only be booked on Etihad-operated flights.
After booking, contact your nearest Etihad office (call 02 5990000 from within the UAE and 00971 2 5990844 from outside the UAE) to receive and submit the required UM documentation at least a week before the date of departure.
UMs cannot be accepted onto a flight without this documentation and they must be seen off and met on arrival by their parents/guardians.
Young adults from the age of 12 and below the age of 16 travelling alone without parents/guardians are entitled to the UM service if specifically requested by the parent or guardian.
After check-in, your children are our responsibility. We guide them through passport control and security checks right up to the aircraft and then ensure they enjoy a pleasant flight. Upon landing, they are introduced to one of our ground hosts, who escorts them to the arrivals hall to be met by you.