How to contact Conxxe for your existing transfer reservation
For any questions related to your existing airport transfer reservation, please
can I expect after making an Airport Transfer reservation?
you've completed your airport transfer reservation, you
will receive a confirmation directly from Conxxe. Conxxe will
make the appropriate transfer arrangements according to the information you provided
while making your booking.
do I find my transfer?
driver will be waiting for you in Arrivals Meeting point at the airport,
holding a paging board with the name provided. The exact meeting point will be specified within
your confirmation voucher from Conxxe. You
also expect to receive a call, text message and/or email to reconfirm your
do you use my scheduled airline arrival time to calculate my pick-up
you confirm your airport transfer, Conxxe will track your flight in
“real time”. So that whether your plane is on time, early or late, they are
aware of your flight status and will meet you based on your actual arrival
travelling with infants and/or children. Can I still use the Airport Transfer
All infants (0-2yrs) and children (3-11yrs) must be included in the reservation to
ensure the appropriate vehicle and space is provided.
Both local and national laws regarding the use of child seats for infants and
children vary from country to country. However, Conxxe is able to guarantee pre-booked child
seats in the majority of destinations, and this option is available as part of
the airport transfer reservation process.
If this option does not show in the reservation process, or you have a specific
request, please contact Conxxe using the contact
happens if I need to change or cancel my airport transfer?
can be made until the day of your transfer. Changes
need to be
minimum of three days prior to travel.
Conxxe using the contact
do I contact if I need to make a special request?
on your airport transfer
must be communicated directly with Conxxe 24 hours a day, seven days a week on the contact
flight schedule changes or the flight is
transfers are fully managed by Conxxe. If
you have any questions about your airport transfer reservation, please contact them directly using the contact details above.
8. I am an Etihad Guest member.
Will I earn Etihad Guest Miles on my airport transfers with Conxxe?
Yes, you will earn three Etihad
Guest Miles per $1 USD on all airport
transfer bookings through Etihad.com. You will also be able to redeem your miles towards your airport transfer journeys later this year using our Etihad Guest Reward shop.