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Claims Offices

To register and submit your claim, please find below the relevant local contact details for the country where you purchased your travel insurance policy.

Country

Address

Contacts

Operating Hours 
(Local hours)

Australia
AIG Australia Limited 

 

AIG Australia
P.O. Box 9933
Melbourne VIC 3001

 

Online claims lodgement: http://www.aig.com.au/lodgeaclaim

Claims email address: auclaims@aig.com

 

Bahrain
Takaful International Co,

P.O. Box: 3230, Manama - Bahrain

Phone: +971 4 509 6111

E-mail:servicecenter-me@aig.com

 

Cyprus
AIG Europe Limited

26, Esperidon Str. 2001 Strovolos, Cyprus

 

Phone: +357 22 699999
Fax: +357 22 699700

E-mail: cy.customer.relations@aig.com

 

France
AIG Europe Limited France Branch

Tour CB21, 16 place de l’Iris 92040, Paris
La Defense Cedex - France

Phone: +33 149 02 42 22

E-mail: Declarations.A&H@aig.com

9 AM – 5 PM

Germany
AIG Europe Limited

Direktion für Deutschland
Speicherstrasse 55 60327 Frankfurt am Main, Germany

Phone: +49 69 517 09516

E-mail: Schadenservice.de@aig.com

9 AM – 5 PM

Greece
AIG EUROPE LIMITED

 

Accident & Health Claims Dept.
119 Kifissias Av.,
151 24 Maroussi Athens, Greece 

Phone: + 30 210 8127600
Fax: +30 210 8063585

E-mail: TravelGuardClaims-GR@aig.com 

 

Italy
AIG Europe Limited

Rappresentanza Generale per l’Italia
Via della Chiusa, 2 
20123 Milano, Italy

Phone: +39 02 91 483 100

E-mail: sinistri.ita@aig.com

9 AM – 5 PM

Kuwait
AIG MEA Limited (Kuwait Branch)

5th floor, Al-Kharafi Tower, Osama Bin Monkiz Street
Area 7, Al-Qubla, Kuwait City, Kuwait office

Phone: +961 1 990127

E-mail:servicecenter-me@aig.com

8 AM – 5PM
Sunday to Thursday

Qatar
AIG MEA Limited (QFC Branch)

Office No. 402, Qatar Financial Tower; West Bay, PO Box: 23043, Doha, Qatar

Phone: +974 4496 7428

E-mail:servicecenter-me@aig.com

8 AM – 5PM
Sunday to Thursday

Switzerland
AIG Europe Limited

 

Opfikon Branch
Sägereistrasse 29  CH-8152 Glattbrugg, Switzerland

Phone: +41 43 333 37 66
Fax: +41 43 333 37 99

E-Mail: claimsCH@aig.com

9 AM – 5 PM

Thailand
New Hampshire Insurance Company 

 

12thA and 21st  – 23rd Floor, Siam Tower, 989 Rama I Road, Patumwan, Bangkok Thailand 10330

Phone: +66 2 649 1999

E-mail: callcenter.th@aig.com

8.30AM – 5PM

Monday  to Friday

United Arab Emirates
American Home Assurance Company (Dubai Br.)

The H Hotel - Complex, Trade Center First, 27th Floor, PO Box: 40569, Dubai, UAE

Telephone number: +971 4 5096111

Email:servicecenter-me@aig.com

8 AM – 5PM
Sunday to Thursday

United Kingdom
AIG Europe Limited

Unit 21, Cecil Pashley Way, Shoreham Airport, Shoreham by Sea, West Sussex BN43 5FF

Phone: 0330 123 3126

E-mail: uk.claims@aig.com