A unique door-to-door experience for our premium class guests

Etihad Chauffeur

Etihad Chauffeur, our premium executive car service, creates a unique door-to-door experience for our First Class and Business Class guests.

 
Booking your car

First Class and Business Class guests can enjoy Etihad Chauffeur in more than 25 cities worldwide (see below), with more services rolled out regularly.

• This special service can be booked online using the 'Book Chauffeur' button below; or by contacting your local travel agent or Etihad office at least 24 hours before your journey.

• Guests may travel beyond the distance restrictions outlined below upon payment of an additional charge to your driver.

• This service can be used at all points throughout the journey by our First Class guests.

• Etihad Guest loyalty programme members who hold Gold Elite, Gold and Silver membership can enjoy this service at all points throughout their journey when traveling in our Business Class.

• All other Business Class guests can enjoy this service for two transfers per journey unless their journey begins or ends in the UAE or includes a stopover in Abu Dhabi, in which case Etihad Chauffeur will be provided for all travel within the UAE in addition to two transfers in other countries. 

Book Etihad Chauffeur service  
Booking your car

Door-to-door service

Guests receive a door-to-door luxury sedan service, complete with a personal chauffeur:

• With a fleet of luxury cars, we now offer the same level of service and comfort on the road that you are used to on our aircraft.

• Enjoy the comfort of our luxury cars, relax on the journey with mineral water and your favourite newspaper.

• We only use the highest quality chauffeur services and unbranded vehicles for a safe, discreet service.

Etihad Chauffeur global locations

Country

To-From Airport 

Distance

Australia

Sydney Airport
Brisbane Airport
Melbourne Airport
Perth Int’l Airport

up to 50 kms* driven distance to and from the airport 
up to 60 kms* driven distance to and from the airport
up to 80 kms* driven distance to and from the airport
up to 50 kms* driven distance to and from the airport
*No transfers between respective airport terminals

Belarus

Minsk Int’l Airport

up to 60 kms driven distance to and from the airport

Belgium

Brussels Int’l Airport

up to 60 kms driven distance to and from Brussels Int’l Airport

Brazil

Sao Paolo Guarulhos Int’l Airport

up to 60 kms driven distance to and from the airport

Canada

Toronto Lester B Pearson Airport

up to 50 kms driven distance to and from the airport

China

Beijing Int’l Airport 
Chengdu Shuangliu Int’l Airport
Shanghai Pu Dong Int’l Airport

Up to 40 kms driven distance to and from the airport 
up to 30 kms driven distance to and from the airport
up to 55 kms driven distance to and from the airport

France

Charles De Gaulle Int’l Airport

First Guest: up to 100km within Ile de France
Business Guest: up to 60km within Ile de France

Germany

Frankfurt and Munich Airports
Düsseldorf Int’l Airport

up to 40 kms driven distance to and from the airport
up to 60 kms driven distance to and from the airport

India

Chhatrapati Shivaji Int’l Airport (Mumbai)
Indira Gandhi Int’l Airport (Delhi)
Anna Int’l Airport (Chennai)
Bangalore Int’l Airport
Hyderabad Int’l Airport

up to 50 kms* driven distance to and from the airport
up to 50 kms* driven distance to and from the airport
up to 50 kms* driven distance to and from the airport
up to 70 kms* driven distance to and from the airport
up to 70 kms* driven distance to and from the airport
*No transfers between Int’l and Domestic airport terminals

Ireland

Dublin Airport

up to 50 kms driven distance to and from the airport

Italy

Milan - Malpensa Int’l Airport
Roma - Fiumicino Int’l Airport

up to 60 kms driven distance to and from the airport
up to 50 kms driven distance to and from the airport

Netherlands

Amsterdam Schiphol Int’l Airport

up to 80 kms driven distance to and from the airport

Russia

Domodedevo Int’l Airport

within Moscow Ring Road (MKAD) to and from the airport

Singapore

Changi Int’l Airport

within Singapore City and Sentosa Island to and from 
Changi Int’l Airport

South Africa

Johannesburg Int’l Airport

up to 100 kms driven distance to and from the airport

Switzerland

Geneva Int’l Airport
Zurich Int’l Airport

up to 60 kms driven distance to and from the airport
up to 130 kms driven distance to and from the airport 

Thailand

Bangkok Suvarnabhumi Int’l Airport

up to 60 kms driven distance to and from the airport
Extra Kilometres – THB 3500 per km

UAE

Abu Dhabi Int’l Airport
(New Etihad Chauffeur desk)

anywhere in the Emirates
(Service is not provided in Abu Dhabi for guests in transit)

UK

London Heathrow Airport
Manchester Airport

up to 100 miles - No transfer between airport terminals
up to 100 miles

USA

Dallas Fort Worth Int'l Airport
New York Airport


Chicago Airport
Washington Airport
Los Angeles Airport

up to 70 miles* driven distance to and from the airport
up to 60 miles* driven distance to and from the airport
(New York, New Jersey and Connecticut)
up to 70 miles* driven distance to and from the airport
up to 60 miles* driven distance to and from the airport
up to 60 miles* driven distance to and from the airport
*No transfers between respective airport terminals

Terms and conditions

Etihad Chauffeur service is available to following guests

1. Guests holding tickets with confirmed reservations in First or Business Class. 
2. Etihad Chauffeur is available to Silver, Gold and Gold Elite members of our Etihad Guest loyalty programme travelling on confirmed tickets in First and Business classes. 
3. Etihad Chauffeur is available to members of Etihad Guest members redeeming their miles on First and Business class.
4.  Guests travelling on Etihad Airways operated flights (although holding other airline tickets), are eligible for Etihad Chauffer service. 

* Following restrictions apply to the above:
• Guests travelling in Business Class who are not Silver, Gold or Gold Elite members of Etihad Guest loyalty programme, are limited to a maximum of two chauffeur transfers per ticketed itinerary. (This restriction does not apply to First Class travel).  However, if their journey begins or ends in the UAE or includes a stopover in Abu Dhabi, Guests can enjoy Etihad Chauffeur transfers on all points of their journey in the UAE in addition to two chauffeur transfers in other countries. 

Etihad Chauffeur is not available for the following:
- The service is not available to guests who are waitlisted, in transit or those collecting tickets on departure.
- The Etihad Chauffeur service can only be used by travelers who have a corresponding arriving or departing flight on the same day. The service cannot be availed on any other day for any reason.
- Etihad Chauffeur is not available to Un-accompanied Minors (UM). 
- Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival airport without prior bookings.
- Etihad Chauffeur operates within specific distances of all destinations where offered.  If the service requested exceeds the specified mileage limits in any given city, guests are required to pay for the excess mileage at the locally applicable rates. All charges for excess mileage should be settled by guests directly with the chauffeur. 
- If a guest fails to cancel an Etihad Chauffeur booking and the chauffeur arrives at the appointed time and place only to be sent away, this will be termed as “No Show". The service cannot be rebooked for a future date in conjunction with the same ticket. 
- Etihad Chauffeur services are provided by third party service providers. Etihad has no liability for loss, personal injury or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Etihad negligence.
- The Etihad Chauffeur service may be restricted on some special fare tickets. Please check with your travel agent or with the Etihad Airways office at the time of your booking.
- Etihad Chauffeur is not available for use with complimentary tickets or complimentary upgrades from Economy to Business and/or First Class. 
- Guests must adhere to the pick-up times given to them. The pick-up time is neither flexible nor negotiable. Drivers will wait for a maximum of 20 minutes, after which the driver will advise the guest and promptly be released for the next assignment.
- Guests traveling on codeshare flights not operated by Etihad Airways.