First and Business class tickets booked before 3 July 2017
Terms and conditions
Chauffeur service must be booked at least 24 hours prior to departure of
Chauffeur service operates within specific distances at selected
destinations. If service requested exceeds the specified mileage
limits in any given city, guests are required to pay for the excess
mileage at the locally applicable rates. These rates are available upon
request from the supplier at each location. Depending on the requested
location, supplier shall advise on extra charges in the destination’s
local currency. All charges for excess mileage should be settled by guests
directly with the chauffeur. Guest must be advised such charges should be
paid to the driver prior to start of their journey.
shall wait for up to 20 minutes for departure pick-ups and up to 45
minutes after arrival at airports where this service is available. Pick-up
times are not negotiable. Cars shall be reassigned to other jobs after the
indicated waiting times.
Chauffeur service is available for guests holding confirmed tickets only
in First, Business Classic and Business Flex fare choices only in the UAE.
Business saver tickets are not eligible for this service.
service can be booked by Etihad Guest members redeeming their miles to
travel on First or Business Class.
service is available only on Etihad Airways operated flights. This service
is not available for flights operated by other airlines where Etihad
Airways is a marketing carrier. This applies to flights operated by Etihad
Airways Partners – Alitalia, Jet Airways, Air Serbia, Air
Seychelles and NIKI.
chauffeur service is not available for instant airport upgrades, for
guests in transit, on reward tickets or for those purchasing tickets on
the day of departure.
service is not eligible for Unaccompanied Minors (UM) or for children
between 2 and 12 years of age.
chauffeur service is available at stopover in UAE when the paid ticket
fare includes applicable taxes that allows a stopover.
such as contact numbers (valid customer mobile number with international
accessibility), full address, pickup time on departure/arrival
and city code are mandatory requirements for service to be provided.
times specified in the booking are only guidelines. Actual pick-up times
shall be confirmed directly by supplier to guests 24-hours prior to
departure. Guests shall be contacted by telephone or short
messaging service (SMS) to their mobile numbers provided in the booking.
service pick-up times are not negotiable. Cars shall be reassigned to
other jobs after a maximum wait of 20 minutes.
standard product offering is an executive sedan for every premium traveler
eligible to be booked for this service. Additional cars cannot be provided
for the conveyance of extra baggage.
a guest fails to cancel a booked chauffeur service resulting in a
cancellation, the chauffeur service cannot be re-booked in conjunction
with the same ticket.
services are provided by third-party suppliers. Etihad Airways will not be
responsible for any shortage in the services offered.
Airways will have no liability for loss, personal injury or death incurred
during the use of chauffeur services unless such loss, personal injury or
death is / are caused solely by negligence from Etihad Airways.
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Frequently Asked Questions
are the changes to the Etihad Chauffeur service policy?
you’re booked to travel with a First, Business Classic or Business Flex ticket
(including redemption tickets), you can continue to enjoy the Etihad Chauffeur
service across the UAE when Abu Dhabi is the origin, stopover or final
While this free Service
will be discontinued in all other destinations, if you are travelling in The Residence,
you can still enjoy it across New York, London, Melbourne, Abu Dhabi, Paris and
will the changes be introduced?
will be introduced on 3 July 2017.
you purchased a ticket on or after 3
July 2017, you will not be eligible for the
free Etihad Chauffeur service.
If you purchased
a ticket before 3 July 2017, and need
to make changes to your itinerary on or after
3 July, resulting in a new ticket being re-issued, you will no longer receive
the chauffeur service.
kind of bookings will be impacted by the changes in the Etihad Chauffeur service
tickets purchased after 3 July 2017, except for those with the origin or
destination being UAE, will be affected.
travelling in The Residence will continue to receive free worldwide chauffeur
do the chauffeur service changes impact me if I have a flight booking with one
of Etihad’s partner airlines?
same change in chauffeur policy terms and conditions will be applied to guests
of partner airlines.
I booked an Etihad Chauffeur before 3 July 2017 but my travel date is after
then, am I still entitled to the free service?
Since you purchased your ticket before 3 July 2017, you can continue to enjoy the
free worldwide service. This will only change if you alter your flight after 3
July, resulting in the ticket being re-issued.
I bid for an upgrade from Business to First Class after 3 July 2017, will I
still be eligible for the chauffeur service?
In this instance, we would need to consider the date of ticket
re-issuance. So if your ticket is re-issued on or after 3 July, you will no
longer receive the service.
still need a way to travel to and from the airport. Can I book and pay for an
Yes. Our Airport Transfer service is available to
all guests irrespective of booking class across our global network (except for
the UAE), through our partner Conxxe- who are a worldwide transport service
your Airport Transfer today.
8. Why is Etihad making changes to its Chauffeur
industry as a whole is looking to unbundle features from the core seat fare. It
will contribute to lower airline fares,
and still provides customers with the option of adding the items they want at
an additional fee. We believe that offering customers this choice is fairer and
more in line with modern consumer expectations.