Trace delayed baggage

Trace baggage

We are committed to doing everything possible to ensure the prompt return of your delayed baggage.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR).

You can use the File Reference Number provided to trace your baggage online.

Trace your baggage ►

Claim mishandled baggage

Claim form

Our Baggage Claims Department will process your claim if your bag has not been repatriated to you within 21 days from reporting your delayed baggage.

We accept completed baggage claims submitted online provided you are in possession of a PIR.

If you decide to complete the form within the Baggage Services wallet provided on arrival, please return it with all supporting documents to our Baggage Claims Department via email or post.

Go to claim form ► 

Baggage conditions we are not liable for

Minor Damages

We are unable to accept liability for damage to baggage due to wear and tear, which includes the following:

  • Minor cuts, scratches, scuffs, dents, dirt and stains
  • Damage to wheels, feet or extending handles
  • Damage to fragile or perishable items
  • Damage due to over-packed baggage
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Baggage accepted under the conditions of the Limited Release Tag (LRT)
  • Items confiscated by airport authorities or security

Valuables

Passengers should not include the following items in their checked baggage:

  • Fragile and perishable items
  • Valuables
  • Computers and personal electronic devices
  • Stored data
  • Camera 
  • Any medication or medical equipment
  • Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

Limited Release Baggage Tag

We accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

US Transportation Security Administration (TSA)

This is the agency of the U.S. Department of Homeland Security that exercises authority over the security of the travelling public in the United States.

If you believe you have lost contents or had contents damaged during a US baggage inspection you can claim compensation directly from the US Transport Security Administration (TSA).

Damaged baggage or content

If you discover that your baggage and/or its contents are damaged and reported it prior to leaving the airport, you will be in possession of a Property Irregularity Report (PIR).


If you reported it after leaving the airport, please contact Etihad Airways in writing, along with supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For non-UAE Residents: Please contact your local Baggage Services office. See contact numbers below.

For UAE Residents:


Baggage Claims Department
Etihad Airways
New Airport Road, Khalifa City A
Abu Dhabi, UAE

Contact:
+971 2 511 2170
Office hours:
7:30 - 18:00 Daily
Email:
baggageclaims@etihad.ae

Baggage Services contact numbers

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City Country Number Hours
Ahmedabad India 00 91 22 2285 0061 9:30 - 17:30
Almaty Kazakhstan 00 77272703104 24 hours
Amman Jordan 00 4010253 6 00962 8:00 - 17:00
Amsterdam Netherlands 00 31 0 20 - 6491433 24 hours
Astana Kazakhstan 007 71 72 43 33 26 11:00 - 19:00 (Monday to Saturday)
Athens Greece 00 210 3530585 24 hours
Baghdad Iraq 00 964 7815486540 8:00 - 16:00
Bahrain Bahrain 00 97317 321429 24 hours
Bangalore India 00 91 80 6678 3004 24 hours
Bangkok Thailand 00 662 134 2214 7:00 - 2:00
Basra Iraq 00 9 647722042144 8:00 - 16:00
Beijing China 00 861064558027 6:00 - 23:59
Beirut Lebanon 00 9611622783 24 hours
Belgrade Serbia 00 381 11 2676374 24 hours
Brisbane Australia 00 61731141277 6:00 - 23:59
Brussels Belgium 00 32 2 899 89 38 7:00 - 17:00
Cairo Egypt 00201212692517 8:00 - 23:00
Calicut India 0091 9745607098 6:30 - 14:30
Casablanca Morocco 00 212 662785486 24 hours
Chengdu China 00 86 028 85205550 8:00 - 23:59
Chennai India 00 9 14422561432 9:30 - 17:00
Chicago USA 1-877-794-5830
8:00 - 16:00
Cochin India 00 91 484 2611771 9:00 - 18:00
Colombo Sri Lanka 00 94 19733 2418/2419 24 hours
Dammam Saudi Arabia 00966 138837492 24 hours
Delhi India 0091 9871337112 0:00 - 18:00
Dhaka Bangladesh 00 88028901315 24 hours
Doha Qatar 00 974 40103138 24 hours
Dublin Ireland 1890 800 147 8:30 - 17:30
Dusseldorf Germany 00 49 211 421 60410 0:00 - 17:30
Frankfurt Germany 0049 69 690 71001 8:00 - 20:00
Geneva Switzerland 0041 22 817 44 73 9:00 - 23:00
Ho Chi Minh City Vietnam 0084835470415 8:00 - 23:00
Hyderabad India 00 91 40 66602710 23:30 - 10:00
Islamabad Pakistan 0092 51 5405089 9:00 - 17:00
Istanbul Turkey 00 902124655757 24 hours
Jaipur India 00 91 141 5112555 1:30 - 17:30
Jakarta Indonesia 00 62 21 550 7096/0818 0:00 - 23:59
Jeddah Saudi Arabia 00 966126909877
Johannesburg South Africa 00 2 7119207513 6:00 – 20:00
Karachi Pakistan 00 9221 9907 1550 24 hours
Kathmandu Nepal 00 977 9851104813 6:00 - 23:00
Khartoum Sudan 00 2 49183780449 7:00 - 17:00
Kuala Lumpur Malaysia 00 6038776 3733 7:30 - 23:30
Kuwait Kuwait 00965 24372197 / 198 24 hours
Lagos Nigeria 00 234 9094 768496 24 hours
Lahore Pakistan 00 92 42 990312018 9:00 - 14:00
Larnaca Cyprus 00 357 24008621 8:00 - 23:00
London UK 00 44 161 489 3326 10:00 - 18:00
Los Angeles USA 00 13104177730 10:30 - 18:30
Male Maldives 00 960 7785366 24 hours
Manchester UK 00 44 161 489 3326 10:00 - 18:00
Manila Philippines 00 632 879 5564 11:00 - 23:00
Medina Saudi Arabia 00966 (0) 14 8479928 24 hours
Melbourne Australia 00 61383408050 5:30 - 21:30
Milan Italy 00 390258581285 07:30 - 21:00
Minsk Belarus 00375 17 2792145 9:00 - 17:00
Moscow Russia 00 7 495 797 46 55 24 hours
Mumbai India 00 912266859958 24 hours
Munich Germany 00 49 89 975 92240 10:00 - 17:00
Muscat Oman 00 968 24519504 24 hours
Nagoya Japan 00 81 3 3298 4719 9:00 - 17:00 (Monday to Friday)
Nairobi Kenya 00 254716651400 24 hours
New York USA 00 1 7187513148 9:00 – 14:00
Paris France 00 33 148166650 9:00 - 17:00
Perth Australia 0061 467 793 838 9:00 - 17:00
Phuket Thailand 00 66 7620 5336 6:00 - 23:59
Riyadh Saudi Arabia 0966 11 2213776 24 hours
Rome Italy 00390665634956 8:00 - 22:00
San Fransisco USA 001 650 821 2240 05:00AM – 12:00 Noon
Sao Paulo Brazil 00 55 11 2445 7881 14:30 – 20:00
Seoul South Korea 00 82327425124 6:00 - 1900
Seychelles Seychelles 00248 4391216 12:00 - 22:00
Shanghai China 0086 21 68339151 9:00 - 22:00
Singapore Singapore 00 65 90127229 24 hours
Sydney Australia 00 61293174816 5:30 - 22:30
Tehran Iran 0098 21 51007305/6 24 hours
Tokyo Japan 00 81 3 3298 4719 9:00 - 17:00 (Monday to Friday)
Toronto Canada 00 14167769854 11:00 - 16:00 (Monday / Wednesday / Friday)
14:30 - 0:30 (Tuesday / Thursday / Saturday)
Tripoli Libya 00 218 21 4634492 23:59 - 16:00
Trivandrum India 00 914712508616 24 hours
Washington USA 00 17035724429 15:30 - 20:00
Yerevan Armenia 00 374 93 600 566 24 hours
Zurich Switzerland 00 41 43 815 8559 9:00 - 22:00