9.1. General Redemption rules
9.1.1. All Rewards available in the Etihad Guest programme are as specified on our website, or the most recent Etihad Guest communications issued. These are subject to the terms and conditions of each Reward provider, which can be Etihad Airways, Etihad Holidays, a partner airline or a third party Merchant.
9.1.2. Etihad Guest Miles can be redeemed for both Flight and Non-Flight Rewards. Each reward transaction has to be authorised by you for benefit/travel for either yourself or any other individual. Etihad Guest Miles cannot be sold at a value. Etihad Airways reserves the right to investigate and recover any loss of revenue in the event these instances may occur.
9.1.3. The Etihad Guest Service Centre will charge a service fee for booking any Rewards using Etihad Guest Miles. The applicable fee will be communicated by the booking agent at the time of transaction. Etihad Guest Gold and Gold Elite Members are exempt from this charge.
9.1.4. All Rewards are subject to availability and the Reward providers’ restrictions in the Etihad Guest Reward Shop Rules stated below. The number of Etihad Guest Miles required for a Reward is subject to change. Etihad Guest may withdraw, replace or substitute Rewards at any time without notice.
9.1.5. You may claim Rewards from the Reward Shop in accordance with the Etihad Guest Reward Shop Rules stated below either when you have sufficient miles accumulated in your Etihad Guest Account or you may contribute cash as part payment for Rewards as communicated by the most recent Etihad Guest communications issued.
9.1.6. To the extent permitted by law Etihad Airways accepts no liability whatsoever in respect of any damage, death, delay, injury or loss arising out of or in connection with the services or Rewards supplied by Etihad Airways or an Etihad Guest Partner, or in connection with a refusal to supply a Reward by Etihad Airways or an Etihad Guest Partner. The Rewards supplied to a Member will be subject exclusively to the terms and conditions of the party supplying that Reward. Etihad Airways strongly recommends that you check the terms and conditions of Etihad Airways as appearing in their website.
9.1.7. All rewards booked online via www.etihadguest.com are free from any service charge. Any reward (except Upgrades using Miles) booked via the Etihad Guest Service Centre will incur a service fee as will be advised at the time of booking. Etihad Guest Gold and Etihad Guest Gold Elite members will be able to use this service free of charge.
9.2. Excess Baggage using Etihad Guest Miles
9.2.1. Etihad Guest Miles for excess baggage has to be redeemed 48 hours prior to departure.
9.2.2. Etihad Guest Miles redeemed for excess baggage are non-refundable and cannot be refunded in the event that the excess baggage is less than the amount redeemed prior to travel.
9.2.3. The value redeemed is not transferable against another PNR.
9.2.4. Excess Baggage using miles is only available on Etihad Airways operated flights and on selected routes only. Ticket must be issued on Etihad document on Etihad flight number.
9.2.5. Due to payload restriction, below routes are exempt from this offering: HBE, KRT, TSE, MSQ, ALA, ISB, LHE, DEL, KHI, KTM, HYD, MAA, TRV, CMB, COK, CCJ, BLR, BOM, SEZ, PEW
9.3. Flight Rewards
9.3.1. All flight Rewards must either be on the routes operated by Etihad Airways or a partner airline. Etihad Airways code share flights (excluding FFP partners) operated by the codeshare partner carrier and Marketed by Etihad Airways will not qualify for flight Rewards.
Service benefits- Etihad Guest members are entitled to service benefits of the Etihad Guest Programme on all flights operated by Etihad Airways and codeshare flights where Etihad Airways is the operating carrier and member is booked on the Etihad flight code. Members will not be eligible to avail programme service benefits on flights marketed by Etihad Airways and operated by the codeshare partner and for all flights taken with FFP partner airlines.
9.3.2. Mileage required for GuestSeat Rewards is as per the Mileage Calculator given on the Etihad Guest website. This is subject to change at the discretion of Etihad Airways. Mileage required for OpenSeat Rewards is as per the Mileage value displayed at the time of booking on the Etihad Guest website. The Miles and Cash contribution will be calculated as per the combination displayed by the Slider Tool at the time of booking the Flight Reward.
9.3.3. One way Flight Rewards can be issued for travel on Etihad Airways at 50% of the mileage required for a return journey to the same destination.
9.3.4. You must book your Reward tickets for travel on Etihad Airways no less than 3 hours prior to departure online or via the Etihad Guest Service Centre. A credit card will need to be provided for payment of taxes and service fees.
9.3.5. Redemption travel on Partner airline flights must be booked no less than 14 working days prior to the date of travel via the Etihad Guest Service Centre only..
9.3.6. You cannot be waitlisted when booking Reward flight tickets. Open-dated flight segments are not permitted in Reward flight itineraries.
9.3.7. Where cash is made as part payment for flight Rewards a minimum contribution of miles may be required. The minimum contribution can be altered at anytime by Etihad Airways without notice. Guest Seats require a minimum contribution of 75% Miles. For OpenSeats where the 1Mile redemption is used, please note that you will need to contribute to 1 Etihad Guest miles per Guest travelling in a single booking.
9.3.8. Stopovers are permitted on GuestSeat Flight Rewards but can only be applied to an itinerary when making the booking via the Etihad Guest Service Centre,
9.3.9. In cases where a Stopover cannot be availed,rewards tickets will only be booked for flights with a transit period of no more than 8 hours. Members will not be eligible for hotel accommodation on Etihad Airways expense for the transit period.
9.3.10. All terms and conditions associated with Etihad Chauffer are also applicable for Flight Rewards booked in for travel on Diamond First class and Pearl Business class.
9.3.11. Flight Rewards can be made for children between 2 and 11 years of age, and will be priced at the full mileage cost for GuestSeat Rewards.
9.3.12. Flight Rewards can be made for infants under 2 years of age, and will be priced at 10% of the normal mileage cost for GuestSeat Rewards. The number of miles charged for an infant cannot be converted to Miles+Cash and must be paid in full using Etihad Guest Miles. Any Tax and Fees will however need to still be paid using a credit card.
9.3.13. Mileage required for OpenSeat Rewards for Infants and Children is as per the fare rules of the class being booked for the OpenSeat at the time of booking.
9.3.14. If an Etihad Guest is under 18 years of age, reservations must be made with the consent of their parent or legal guardian.
9.3.15. Reward travel that encounters a delay or cancellation by Etihad Airways will be managed in line with commercial revenue procedures.
9.3.16. If your ticket is lost, stolen or destroyed, Etihad Airways may issue a replacement ticket for a replacement fee.
9.4. Ticketing of Flight Rewards
9.4.1. Partner Airline Flight Rewards once booked must be ticketed within 72 hours. If tickets are not collected within this period, your booking will automatically be cancelled. Miles deducted for the flight Rewards will be forfeited.
9.4.2. You are responsible for paying all applicable taxes, fees and any surcharges on all Flight Rewards (including, but not limited to, Customs, inspection, immigration, security, agriculture, facility and departure/arrival charges and any administrative fee) .
9.4.3. You are responsible for obtaining all necessary travel documents (including but not limited to insurance and visa) for Reward travel.
9.4. Upgrade using miles
9.4.1 It is possible to obtain a one class upgrade on Etihad Airways flights using Etihad Guest Miles, provided the revenue ticket has been issued prior to the upgrade being requested, space is available on specific booking Classes I or O (Guest Seats) and you have sufficient miles in your Etihad Guest Account. Upgrade rewards must be booked minimum 12 hours prior departure.
9.4.2. Upgrade Rewards can only be obtained in conjunction with Revenue tickets. The number of miles charged for each fare class will differ and the eligibility for upgrade will be dependent on the fare rules within a particular fare class as will be issued and advised at the time of sale of the original ticket.
9.4.3. In the event that a booking contains mixed classes, Etihad Guest Miles will be charged on a sector by sector basis.
9.4.4. Upgrades will not be permitted on certain promotional fares which will be specified in the fare rules at the time of booking the promotional ticket.
9.4.5. The fare and ticketing rules applicable to the revenue ticket originally purchased will apply irrespective of your class of travel after upgrade. Any difference in tax is payable by the member.
9.4.6. Mileage required for Upgrade Rewards is as per the Mileage Calculator given on the Etihad Guest website. This is subject to change at the discretion of Etihad Airways.
9.4.7. Upgrade Reward for children will be charged same as that for an adult and Infants will be charged 25% of the adult rate.
9.4.8. Upgrades can only be redeemed with 100% miles contribution. Cash contributions are not permitted.
9.4.9. Upgrade Rewards can be booked through the Etihad Guest Service Centre. Only tickets originally purchased through an Etihad Airways office or website can be upgraded online.
9.4.10. Unused/cancelled Upgrade Rewards can be refunded at a cost of 2000 Etihad Guest Miles. (Etihad Guest Gold and Gold Elite are exempt from this charge). The Revenue ticket associated with the upgrade Rewards may be refunded as per the rules applicable to the ticket.
9.4.11. Upgrades are not applicable on codeshare flights operated by another airline. Member needs to be booked on the Etihad flight number irrespective of the airline document.
9.5. Upgrade using miles at the airports
9.5.1. Upgrades at the airport are subject to availability of seat/meal/ time to flight closure and are solely at the discretion of the Duty Manager.
9.5.2. Upgrades can only be redeemed with 100% miles contribution. Cash contributions are not permitted.
9.5.3. Etihad Airways reserves the right to withdraw the upgrade facility at the airport in cases where operational situations do not permit the transactions to be completed.
9.5.4. The following fare types will not qualify for upgrades – ID/AD tickets, travel industry reduced rates, free or non-revenue tickets, staff promotion tickets and any other fares that are declared by Etihad Airways to be ineligible for upgrades.
9.5.5. You will be permitted a one class upgrade only.
9.5.6. You must present your Etihad Guest card as proof that you are the card-holder in order to transact the upgrade.
9.5.7. Upgrades are not applicable on codeshare flights operated by another airline. Member needs to be booked on the Etihad flight number irrespective of the airline document.
9.5.8. You are responsible to pay the difference in taxes, on routes where an additional tax is required. You will be directed to follow the process that is applicable to revenue upgrades.
9.5.9. Child tickets can only be upgraded when the child is accompanied by an adult travelling on the upgraded class and will be charged at the same number of miles as an adult upgrade.
9.5.10. Infants using miles for upgrade: Infants travelling with an adult can also be upgraded using miles at 25% of the applicable adult rate. As infants are not permitted to be registered Etihad Guests, a member of the programme will have to exchange miles for the upgrade on their behalf.
9.5.11. Upgrades can only be transacted point to point. When you are travelling on connecting flights, you will need to request the upgrade at each airport e.g. BKK AUH LHR the upgrade request will have to be made at BKK for travel to AUH and then again at transit in AUH for travel to LHR.
9.5.12. When using miles to upgrade at the airport, your entitlements will be as follows: Excess Baggage: If the upgrade is done at check-in, you will be entitled to the baggage allowance of the upgraded class. If the upgrade occurs post check-in, the allowance will be exerted as per the ticketed class. Lounge Access: If the upgrade is done at check-in, you will be entitled to lounge accesses per the upgraded class. Lounge access is subject to availability. Limo: As limos have to be booked 48 hours prior to the flight departure/arrival, we will not be able to offer you a limo when using your miles to upgrade at the airport.
9.5. Change/Cancellation/loss of a Reward ticket
9.5.2. Reward tickets are valid travel documents and are issued under the same terms and conditions as commercial revenue tickets.
9.5.3. GuestSeat tickets are valid for 12 months from the date that the ticket is issued. Travel must commence within these 12 months. Once the first leg of the journey has been completed, the ticket is then valid for 12 months from the date of that journey. Open Seat Flight Reward validity is the same as that of the fare rule booked.
9.5.4. Changes to Flight Rewards:
a) Name Change: We will issue Flight Rewards to a third party at your request. But once issued, Flight Rewards are not transferable for both GuestSeats and OpenSeats.
b) Date change: Date changes can be made to GuestSeat Rewards within the stipulated ticket validity. The first date change will be free of charge. All subsequent date changes can be processed dependent on availability for a fee of AED 100 per change per ticket.
c) Route Change: In the event a member wishes to change the route of a GuestSeat Flight Reward, any higher difference in the fare and applicable taxes will be payable in cash by the member. There will be no refund in cases where the applicable fare difference is less than the miles used against the original destinationAll changes to OpenSeat Rewards depend on the fare rules for the fare type booked. The rules for the fare type selected are displayed online when selecting a specific fare.
d) Etihad Airways reserves the right to amend the fare rules and charges at anytime without prior notification.
9.5.5. If a member does not show up for a flight booked, the GuestSeat Flight Reward ticket can be rebooked for a fee of AED 200 along with the applicable date change fee either online or via the Etihad Guest Service Center.
9.5.6. Refunds are also permitted on GuestSeat bookings where a member is a no-show. The fee of AED 200 plus the refund fee of 2000 Etihad Guest Miles will apply. Please note that refunds can only be processed via the Etihad Guest Service Centre. Etihad Guest Gold and Gold Elite members are exempted from the refund fee.
9.5.7. All transactions on a booking that have been no-showed as explained in the point above must be processed within the validity of the ticket.
9.5.8. No-shows rules on OpenSeat redemptions will follow the fare rule on the fare class purchased.
9.5.9. Refunds are permitted to a GuestSeat Reward at a charge of 2000 Etihad Guest Miles. Etihad Guest Gold and Gold Elite members are exempt from this charge. Refund for an OpenSeat Reward depends on the rules for the fare type selected at the time of booking. Refunds on an OpenSeat may take up to 6 weeks to be processed.
9.5.10. In the event that the Etihad Guest programme or operations of Etihad Airways are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected reward flights booked will be honoured. Miles for such reward flights booked but not honoured will be reinstated to members’ accounts.
9.6. Partner Rewards
9.6.1. All partner flight bookings have to be made via the Etihad Guest Service Centre 14days prior to the date of travel. These tickets are subject to availability and cannot be waitlisted. Members may collect the ticket from an Etihad ticketing office within 48hours of booking. Applicable taxes are payable by the member.
9.6.2. Mileage required for Partner Flight Rewards is as per the Reward Table given on the specific partner page on the Etihad Guest website.
9.6.3. Once confirmed, no changes are permitted to partner Flight Rewards.
10.1. Use of the Reward Shop
10.1.1. The Reward Shop is the reward section of the web site for the Etihad Guest programme. The use of the Reward Shop is exclusively for Etihad Guest Members who can enter into legally binding agreements under the applicable law. The rules relating to the use of the Reward Shop are set out below.
10.1.2. By accessing this Site and making transactions through the Reward Shop, specifically by clicking the “I AGREE” button, you expressly indicate your acknowledgment and acceptance of the Rules Applicable to the Reward Shop.
10.1.3. You have the possibility to redeem Etihad Guest Miles in accordance with the following four redemption types: Buying, Donating, Raffle and Bidding, to obtain Rewards. Rewards consist of Flight Rewards and Non-Flight Rewards.
10.1.4. Flight Rewards are offered by Etihad Airways and its partner airlines. These are offered subject to the terms and conditions of the Etihad Guest Programme and the individual conditions of contract and the Terms and Conditions of Carriage of the airline.
10.1.5. Non-Flight Rewards consist of any goods or services purchased by you, by buying or bidding, or awarded to you in a raffle and sold, auctioned, awarded and distributed by independent Merchants that make available such Rewards directly to you via the Reward Shop. Taking advantage of these services you will be entering into a legal relationship with the Merchant. To the extent permitted by law, Etihad Airways and any party managing and/or operating its Reward Shop on its behalf (shop operator) exclude all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Merchant.
10.1.6. You may only use this Site and the Reward Shop to make non commercial, legitimate reservations or Reward purchases or benefit from other redemption types and shall not use the Site or the Reward Shop for any other purposes, including making any speculative, false or fraudulent reservations or Reward purchases or other Reward redemptions.
10.1.7. Rewards on the website are subject to availability at the time of booking and country of shipment.
10.2. Reward Redemption
10.2.1. Buying: Through this redemption type, you have the possibility to redeem Etihad Guest Miles by purchasing Rewards from Merchants in exchange for Etihad Guest Miles, cash, or a combination thereof. For details on Reward Payment, Reward Redemption and Returned, Delayed and Defective Rewards, see also Sections 10.5 and 10.6 below.
10.2.2. Donating: Through this redemption type, you have the possibility to redeem Etihad Guest Miles by making donations or contributions to charitable or other institutions. Donations can only be made in Etihad Guest Miles and no cash donations can be made through the Reward Shop. There is no minimum donation requirement.
10.2.3. Raffle: Through this redemption type, you have the possibility to redeem Etihad Guest Miles by purchasing raffle tickets for such amount of Etihad Guest Miles as specified in the Reward Shop for each specific raffle, provided that you have sufficient Etihad Guest Miles available on your Account. Raffle tickets can only be redeemed against Etihad Guest Miles and no raffle tickets can be purchased in cash. You have the possibility to purchase multiple raffle tickets for the same draw. Winners of the raffle will be informed by email. For specific raffle rules, see Section 10.7 below.
10.2.4. Bidding: Through this redemption type, you have the possibility to redeem Etihad Guest Miles by purchasing rewards by auction. Auction bids can be settled either in miles, cash or any combination thereof. Decisions as to what constitutes a qualifying bid, as well as exceptions, will be made at the sole discretion of Etihad Airways. Although these rules refer to the term “Auction”, it is important to note that neither Etihad Airways nor its shop operator is an "auctioneer” in the traditional sense. Instead, Etihad Airways allows you to bid for and acquire Rewards offered by Merchants in the Reward Shop using mileage bids in an auction-style format commonly referred to as "auction". Winners of the auction will be informed by email after the auction period defined in the Reward Shop. For specific bidding rules, please see Section 10.8
10.3. Relationship between You and Merchant
10.3.1. Every time you purchase, by auction or otherwise, or are awarded, a Reward via the Reward Shop, you directly enter into an agreement with the Merchant. Etihad Airways and its shop operator only provide the access and the technical platform for you to directly redeem Rewards from the Merchant, whether it is through Reward purchases, auctions or raffles. Neither Etihad Airways nor its shop operator becomes party to the transaction between you and the Merchant. The relationship between you and the Merchant is exclusively governed by the specific terms and conditions of the Merchant. Etihad Airways strongly recommend that you check the terms and conditions of the Merchant prior to redeeming any Reward.
10.13.2. Etihad Airways will NEVER contact you though phone call or email asking for your Etihad Guest account personal information such as passwords/PINs/userid, etc. It is your responsibility to report any suspected privacy violation or other related security issues. Etihad Airways is ensuring that your information is protected.
10.4. Reward Payment
10.4.1. When purchasing Rewards via the Reward Shop, you can pay for such Rewards either with (i) full Etihad Guest Miles, or (ii) a combination of cash and Etihad Guest Miles.
10.4.2. Cash Payment by Credit Card: For cash payments by credit card, the Reward Shop uses a secure Credit Card Internet Gateway Service (3D Secured/Verified by Visa). The amount as indicated in the Reward Shop for the respective Reward will be collected on behalf of Etihad Airways or the Merchant as the case may be.
10.4.3. Payment with Etihad Guest Miles: You have the alternative to buy a Reward for such amount of Etihad Guest Miles as indicated for each Reward in the Reward Shop, provided that you have sufficient Etihad Guest Miles available on your account at the time of purchasing a Reward. Etihad Guest Miles that are not yet accrued and credited to your account at the time you place the purchase order are not available for Reward purchase. Etihad Guest Miles are deducted from your account as soon as the Reward is purchased.
10.4.4. The amount of Etihad Guest Miles necessary for the purchase of a Reward is determined by Etihad Airways and Etihad Airways has the right, at any time, to change the amount of Etihad Guest Miles necessary to purchase a Reward in the Reward Shop. The conversion of Etihad Guest Miles into a cash amount can differ from Reward to Reward and can be determined and/or changed by Etihad Airways at any time and at its sole discretion.
10.4.5. The conversion of Etihad Guest Miles into a cash amount and the payment of such cash amount to you or any similar transactions are not possible, not even in case of return of the product or services or the cancellation of Etihad Guest membership by you.
10.4.6. Any Rewards purchased by you with Etihad Guest Miles that have not been properly debited to your account can be reclaimed by Etihad Airways at any time without compensation.
10.4.7. In case you pay a Reward with a combination of cash and Etihad Guest Miles, the ratio between cash amount and Etihad Guest Miles amount necessary for the purchase of a Reward is determined and can be changed by Etihad Airways at any time and at its sole discretion.
10.5. Terms of Reward Redemption
10.5.1. You must agree and acknowledge that separate terms and conditions dictated by the relevant Merchant will apply to any Reward redemptions via the Reward Shop. You must agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages.
10.5.2. In case of purchase of vouchers or gift certificates via the Reward Shop and if such order has not arrived at your shipping location within 15 days of the shipment date, Etihad Airways may, upon a written request from you which should be received within 60 days of the shipment date, cancel and replace such order, provided you submit a properly completed affidavit of claimant. Upon receipt of such affidavit Etihad Airways will initiate a review process. The voucher or gift certificate may or may not be replaced, depending upon the outcome of such review. Etihad Airways will not replace any lost or stolen vouchers or gift certificates if the affidavit of claimant was not received within the 60-day period from date of shipment. To initiate the investigation, you should contact the Etihad Guest Service Centre. Vouchers and gift certificates are not replaceable if lost, stolen, destroyed or expired.
10.5.3. Where indicated, the prices on the Reward Shop include shipping fees. Nevertheless, for some Rewards you may be charged and may bear in addition local duties and taxes such as for example VAT and/or luxury taxes. Please check with your local authorities prior to ordering a Reward.
10.6. Returned, Delayed and Defective Rewards
10.6.1. In the event of purchasing Rewards in the Reward Shop, you expressly agree and accept that any claim, compensation or damage for wrong or delayed handling and for returned, defective or faulty Rewards can only and exclusively be made against the Merchant, in accordance with the Merchant’s terms and conditions. Any complaints for delayed deliveries or returned, defective or faulty Rewards shall be addressed directly and exclusively to the Merchant. Returns must be made immediately, in the same condition in which you received the rewards and at your own cost and risk. Any refunds will be in the form and currency of the original method of payment. If a reward is damaged in transit then you should not accept such package and the delivery company will be responsible for arranging the replacement.
10.6.2. Where indicated, the prices on the Reward Shop include shipping fees. Nevertheless, for some Rewards, you may be charged and may bear in addition local duties and taxes such as for example VAT and/or luxury taxes. Please check with your local authorities prior to ordering a Reward.
10.6.3. In case of (i) returns in accordance with the applicable terms and conditions of the relevant Merchant, or (ii) unsuccessful delivery due to your actual fault (e.g., insufficient or incorrect delivery address or no physical acceptance of Reward at delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith. You will be required to pay these charges in Miles equivalent or cash, depending on the nature of the original redemption transaction.
10.6.4. The delivery times indicated on the Reward Shop are non binding estimates only. Delays can and do happen for various reasons. You cannot withdraw from a Reward purchase or get compensation due to delivery times exceeding the estimated delivery time indicate on the Shop.
10.7.1. Eligibility: To be eligible to participate in a raffle, you must meet the eligibility requirements described in Section 2.1 of these Terms and Conditions. You must have enough accrued Etihad Guest Miles on your account, at the time of purchasing a raffle ticket. Etihad Guest Miles that are not yet accrued and credited to your account at the time you place the purchase order are not available for purchase of raffle tickets. Etihad Guest Miles are deducted from your Etihad Guest Account as soon as a raffle ticket is purchased.
10.7.2. Specific Raffle Rules:
a) In order to participate in a raffle you must purchase at least one raffle ticket. You have the possibility to purchase multiple raffle tickets for the same draw. Multiple raffle tickets will mean multiple raffle entries and thus multiple chances to win in the draw.
b) The purchase of a raffle ticket and therefore the participation in the specific draw is considered "completed" once you see the respective confirmation page. In case the purchase for a raffle ticket is interrupted and the confirmation page is not displayed, you must repeat the purchase process.
c) After the purchase of raffle ticket, you will automatically participate in the specific draw you purchased the raffle ticket for.
d) Sale of raffle tickets for a specific raffle closes when the specified number of Etihad Guest Miles has been redeemed against raffle tickets for this specific raffle. Raffle period, time and date of draw and all other applicable terms will be established by Etihad Airways for each raffle and be published on the Reward Shop at least 30 days prior to the draw.
e) After a raffle is closed, a blind draw of one winning ticket and two substitute tickets from all sold tickets will be held no later than 15 days after the closure of a raffle. The winner will be the person whose ticket number is first chosen at the blind draw. The decision of Etihad Airways will be final and binding on all entrants and no correspondence will be entered into.
f) The winner will be informed by email. The winner will be required to fax a copy of the confirmation page of its winning ticket and confirm their identity and legal age by faxing the relevant page of their passport, driving license or national identity card to Etihad Airways. Following receipt and verification of the details above, the winner will be contacted in order to make arrangements for delivery of the Reward.
g) The winner explicitly agrees that its name and place of residence (country and state) as well as the number of Etihad Guest Miles invested in the respective raffle can be displayed in the Reward Shop for a certain period following the raffle.
h) The conversion of a raffle Reward into a cash amount and the payment of such cash amount to the winner or any similar transactions are not possible.
i) Etihad Airways will store the winning prize free of charge for 15 days after notifying the winner. If the Reward is not claimed at the expiration of this grace period, a storage charge may be applied.
j) In case the winner does not, for any reason whatsoever, accept or claim a raffle Reward, or should it be determined that the winner was not eligible to participate in or was expelled from the raffle for any reason, such winner shall forfeit all Etihad Guest Miles redeemed for such Reward item and the Reward shall be awarded to the substitute winners, in the sequence of their draw. If necessary, a new winner shall be drawn from the existing raffle ticket pool.
k) Etihad Airways reserves the right to cancel any raffle, for any reason, before or after all or some of the raffle tickets have been sold. In these circumstances Etihad Airways will return the ticket purchase cost to all participants in the cancelled raffle without obligation to pay any interest whatsoever.
l) By purchasing a raffle ticket in the Reward Shop, you confirm that you are not breaching any laws in your country of residence regarding the legality of entering the raffle. In case you participate in the raffle although applicable jurisdiction prohibits raffles and/of raffle participation, Etihad Airways reserves the right not to ship the raffle reward and still deduct the relevant miles from your account. Etihad Airways and its shop operator will not be held responsible if you enter into any raffle unlawfully. If in any doubt you should check with the relevant authorities in your country.
10.8.1. Eligibility: To be eligible to participate in an auction, you must meet the eligibility requirements described in Section 2 of these Terms and Conditions. You must have a minimum of 1 mile on your Etihad Guest account.
10.8.2. Specific Bidding Rules
a) In order to participate in an auction, you must be a registered member of the Etihad Guest program and you must have a minimum of 1 Etihad Guest mile on your account at the time of placing a bid.
b) For each specific auction Reward you wish to bid for, you must place the required minimum bid in Etihad Guest Miles. In case your bid exceeds the number of Etihad Guest miles available on your account at the time of placing the bid and provided you have the winning bid, at the time of auction closure, the bid amount will have to be settled in accordance with Section 10.8.2.i.
c) For auctions where you can place Maximum Bid, system will place bidding iteration on your behalf till your Maximum Bid is reached. If you have placed a Maximum Bid (higher than the required Minimum Bid), the system will automatically increase the bid on your behalf, using only as much of your Maximum Bid as is required to keep you in the winning lot. The Maximum Bid is the highest price in miles you are willing to pay for the item.
d) Multiple quantities of the same Reward items may be listed as a multi-item auction. In a multi-item auction bidders must specify both the quantity of items they want to bid for and the bid price per item.
e) In case during your bid placement process some other member places a bid before you, then system will prompt you when you submit your bid and in that case you will have to modify your bid amount based on the modified minimum bid.
f) System will allow you to place a bid only if no bidding iteration is in progress else you will see a message informing you the same.
g) System will not allow you to place another bid if you have already placed a bid for the same quantity and it has not reached it’s maximum bid.
h) Bidding period, minimum miles requirement, bid increments depending on Reward value, and all other applicable terms will be established by Etihad Airways for each bidding Reward item published on the Reward Shop.
i) A bid is considered "completed" once you see the respective confirmation page. In case the registration for a specific bid is interrupted and the respective confirmation page is not displayed, you must resubmit your bid after checking ‘My Auctions’ page under ‘My Rewards'.
j) Once a bid is completed, you cannot retract or withdraw the bid nor can the bid be decreased. However, your bid can be increased by you at any time during the ongoing bidding process by placing a higher bid.
k) In case a bid is registered after the bidding period has elapsed, such bid is not eligible.
l) Should your bid be determined the winning bid, this will constitute a legally binding contract and you will receive an email notification with a link to the 'My Auctions' section of the Etihad Guest Reward Shop. There, you will have to settle the winning bid amount as stated in the Auction Details either in miles, cash or any combination thereof, depending on the number of miles available in your account. Should you not wish to settle your winning bid within 14 days, you shall forfeit all Etihad Guest Miles on your account and Etihad Airways may cancel your membership in accordance with Section 2.4.2. of these Terms and Conditions.
m) The auction reward will only be awarded and delivered to you after the bid amount has been paid and settled in accordance with Section 10.8.2.i.
n) The winner explicitly agrees that its name and place of residence (country and state) as well as the number of Etihad Guest Miles invested in the respective auction can be displayed in the Reward Shop for a certain period following the auction.
o) Should it be determined that the winner was not eligible to participate or was expelled from participating in the auction for any reason, the next highest bidder will be deemed to be the winner.
p) By participating in an auction via the Reward Shop, you confirm that you are not breaching any laws in your country of residence regarding the legality of participating in such auction. Etihad Airways and the shop operator will not be held responsible if you enter into an auction unlawfully. If in any doubt you should check with the relevant authorities in your country.
10.9. Personal Information
10.9.2. By accessing and/or using the Reward Shop, you authorize Etihad Airways to treat any person using your information (even if such person is using such information without your authorization, due to theft, mistake or otherwise), and any resulting transactions, obligations or liabilities shall be attributed to you.
10.9.3. You further acknowledge and agree that by providing Etihad Guest with any personal or proprietary information, directly or indirectly through the Reward Shop or the Etihad Guest programme, you consent to the transmission of such personal or proprietary information over international borders as necessary for processing the relevant transactions in accordance with Etihad Guest standard business practices.
10.10. No Warranties
10.10.1. All Rewards and other content on the Site or displayed in the Reward Shop or obtained from websites linked to the Site or the Reward Shop (“Linked Site”) are provided to you on an “as is” basis without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.
10.10.2. Etihad Airways does not warrant or represent that the content on the Site or any Linked Site is complete or up-to-date. Etihad Airways is under no obligation to update any content on the Site or any Linked Sites. Etihad Airways may change the content on or make improvement or changes of the Site at any time without notice.
10.11. Limitation of Liability
10.11.1. The information, products, and descriptions of Rewards and other services published on the Site or a Linked Site may include inaccuracies or typographical errors, and Etihad Airways and its shop operator specifically disclaim any liability for such inaccuracies and errors. Other than as required under applicable laws, under no circumstance will Etihad Airways or its shop operator be liable for any loss or damage caused by your reliance on information obtained through the Reward Shop or any Linked Site or your reliance on any Reward obtained from the Reward Shop or the use of any Linked Site.
10.11.2. You agree that Etihad Airways, its affiliates, its shop operator and any of their respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site or a Linked Site, or with the delay or inability to use the Site or a linked Site, even if Etihad Airways is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labour problems or any force majeure. Etihad Airways cannot and do not guarantee continuous, uninterrupted or secure access to the Site or the Linked Sites.
10.11.3. You expressly acknowledge and agree that merchants are independent contractors and not employees or agents of Etihad Airways or the shop operator. Neither Etihad Airways nor its shop operator is liable for the acts, errors, omissions, representations, warranties or negligence of merchants. Etihad airways and its shop operator shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the Merchant on any reward items. As far as permissible by applicable law, Etihad Airways and its shop operator hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any Merchant through the Reward shop, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such merchant and you hereby expressly exonerates Etihad Airways from any liability with respect to the same.
10.11.4. Etihad Airways reserves the right to seek all remedies available at law and in equity for any misuse of the Site or the Reward Shop and/or violations of these rules, including the right to block access from a particular Internet address to the Site and to exclude you from accessing the Reward Shop. You consent to receive communication from Etihad Airways electronically and agree that such electronic communication satisfies any legal requirements that such communications be in writing.
10.12. Copy Rights/Trade Marks
10.12.1. The trademarks, logos and service marks (collectively referred to as "Marks") displayed on the Site are the property of Etihad Airways, the shop operator or of the Merchant as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the World Wide Web without the written permission of Etihad Airways, or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the Site and the Reward Shop, including without limitation: Loylogic’s U.S. utility patent application Nr. 11/117,225.
10.13. Access to Password Protected/Secure Areas
10.13.1. Access to and use of password protected and/or secure areas of the Site and the Reward Shop is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the Site or the Reward Shop may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account and password, and for restricting access to your computer to prevent unauthorized access to the Site and the Reward Shop. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Etihad Airways immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
10.13.2. Etihad Airways will NEVER contact you though phone call or email asking for your Etihad Guest account personal information such as passwords/PINs/userid, etc. It is your responsibility to report any suspected privacy violation or other related security issues. Etihad Airways is ensuring that your information is protected.
10.14. Exchange Rates
10.14.1. All exchanges rates displayed on the Site in connection with any Reward transactions are under license from XE.com.