Travel Update: Nepal Earthquake

Etihad Airways is operating a normal, double daily service to Kathmandu today and tomorrow (30 April & 1 May). From the 2nd May 2015, we will combine the two flights into a single, daily service on a larger A330 aircraft, which will enable us to continue to return passengers and aid to the region, but also relieve congestion at the airport.

Etihad Airways is continuing to encourage any passengers who do not need to urgently travel to Kathmandu to rebook on an alternate date or seek a refund, as per the fare rules on their ticket.

Our thoughts are with the country and its people during a challenging time and our team in Nepal are continuing to assist passengers in Kathmandu.

The Contact numbers for the Etihad Team in Nepal are:

  • City Office - Etihad Airways - Metropark, Ground floor, Uttardhoka, Lazimpat, Kathmandu, Nepal
    Tel: +977-1-4005000 or Fax: +977-1-4005183
  • Airport Office - Etihad Airways - Tribhuvan Airport - Kathmandu, Nepal
    Tel: +977-1-4470191 or +977-1-4470192 or Fax: +977-1-4470149

Rebooking Policy for Kathmandu

Etihad Airways is continuing to inform guests about the flight schedule into and out of Kathmandu and is offering them the opportunity to rebook to a future date/refund their tickets. The following policy will apply to guests booked and ticketed prior to 25 April 2015 and for travel up to 31 May 2015.

  • One Free of Charge move to another date of travel prior to 10 December 2015, in the original class of booking.
  • No-show and change fees are waived for this one instance only, any subsequent changes will be subject to normal re-issue fees.
  • For refunded and cancellation of unused tickets, penalties and fees will be waived. Passengers should contact their original booking agent for further information.