Buy excess baggage online before departure and get a 20% discount Purchase your excess baggage online as you are booking your ticket on the website or through Manage my booking and secure a 20% discount on the excess baggage airport rates. Alternatively, you can call our Contact Centres or visit the local Etihad Airways offices to secure a 10% discount on the airport rates. Etihad Guest members can redeem miles for excess baggage here Notes: Discounts are available up to 48 hours prior to flight departure. All excess baggage payments (fully or partially used) are non-refundable. Debit cards are not accepted via our Contact Centres. How it works These vouchers will be given to you physically if you are visiting an Etihad office or will be emailed to you if have called one of our Contact Centres. These vouchers must be presented at the airport check-in desk with your baggage. Notes Vouchers can be issued for weight concept, piece concept or a combination of both where applicable. In addition, guests can be issued multiple vouchers for one segment. For example, the first voucher for extra weight and the second for extra piece. The service is offered on a space-available basis. If the baggage cannot be transported on the same flight as you, it will be loaded onto the next available flight.