Changes and Cancellation

We understand that sometimes plans change or emergency arises, thus we give you the flexibility to modify your bookings.

Changes on your booking can be made for free prior to confirming your reservation.

Upon confirmation of your reservation, changes are allowed through the following methods with applicable fees and charges:

  1. Through Manage my Booking
  2. Through your local Etihad office or Contact Centre

Cancellation of bookings can only be made through your local Etihad office or Contact Centre.

Global Service Fees

 Our local Etihad offices or Contact Centres charge a global service fee for new bookings, ticket changes and refund administration.

The following price ranges are applicable per ticket:
Amount (USD) Global Service Fee
Starting from USD 10 Booking fee
USD 20 – USD 400 Change fee
USD 10 – USD 400 Refund fee
USD 10 – USD 200 No-show fee

Important reminders

• All reservations, including modifications and cancellations, are subject to Terms and Conditions, Customer Care Policy, General Conditions of Carriage and applicable fees and charges (including but not limited to fare rules of the ticket and Guest Service Fee).
• For any changes made in your full and/or partially-used booking, fare rules from the most restricted branded fares will apply.
• Fees for booking changes are non-refundable.