Etihad Chauffeur service

Our premium executive car service

A unique door-to-door experience for our premium class guests

Etihad Chauffeur, our premium executive car service, creates a unique door-to-door experience for our Diamond First Class and Pearl Business Class guests.

Booking your car

Diamond First Class and Pearl Business Class guests can enjoy Etihad Chauffeur in more than 25 cities worldwide (see below), with more services rolled out regularly.

• This special service can be booked online using the 'Book Chauffeur' button below; or by contacting your local travel agent or Etihad office at least 24 hours before your journey.

• Guests may travel beyond the distance restrictions outlined below upon payment of an additional charge to your driver.

• This service can be used at all points throughout the journey by our Diamond First Class guests.

• Etihad Guest loyalty programme members who hold Gold Elite, Gold and Silver membership can enjoy this service at all points throughout their journey when traveling in our Pearl Business Class.

• All other Pearl Business Class guests can enjoy this service for two transfers per journey unless their journey begins or ends in the UAE or includes a stopover in Abu Dhabi, in which case Etihad Chauffeur will be provided for all travel within the UAE in addition to two transfers in other countries.

Book Etihad Chauffeur service

Door-to-door service

Guests receive a door-to-door luxury sedan service, complete with a personal chauffeur:

• With a fleet of luxury cars, we now offer the same level of service and comfort on the road that you are used to on our aircraft.

• Enjoy the comfort of our luxury cars, relax on the journey with mineral water and your favourite newspaper.

• We only use the highest quality chauffeur services and unbranded vehicles for a safe, discreet service.

Etihad Chauffeur global locations

Country	To-From Airport	Distance
Australia	Sydney Airport Brisbane Airport Melbourne Airport	up to 50 kms* driven distance to and from the airport. up to 60 kms* driven distance to and from the airport. up to 80 kms* driven distance to and from the airport. *No transfers between respective airport terminals.
Belarus	Minsk International Airport	up to 60 kms driven distance to and from the airport.
Belgium	Brussels International Airport	within Belgium (within Belgian borders) to and from Brussels Intl Airport.
Canada	Toronto Lester B. Pearson Airport	up to 50 kms driven distance to and from the airport.
China	Beijing International Airport Chengdu Shuangliu Intl Airport Shanghai Pu Dong Intl Airport	up to 50 kms driven distance to and from the airport. up to 30 kms driven distance to and from the airport. up to 55 kms driven distance to and from the airport.
France	Charles De Gaulle Intl Airport	Diamond First Guest: up to 100km within Ile de France. Pearl Business Guest: up to 60km within Ile de France.
Germany	Frankfurt and Munich Airports Düsseldorf International Airport	up to 40 kms driven distance to and from the airport. up to 60 kms driven distance to and from the airport.
India	Chhatrapati Shivaji Intl Airport (Mumbai) Indira Gandhi Intl Airport (Delhi) Anna Intl Airport (Chennai) Bangalore Intl Airport Hyderabad Intl Airport	up to 50 kms* driven distance to and from the airport. up to 50 kms* driven distance to and from the airport. up to 50 kms* driven distance to and from the airport. up to 70 kms* driven distance to and from the airport. up to 70 kms* driven distance to and from the airport. *No transfers between International and Domestic airport terminals.
Ireland	Dublin Airport	up to 50 kms driven distance to and from the airport.
Italy	Milan Malpensa International Airports	up to 60 kms driven distance to and from Milan Malpensa International Airports.
Russia	Domodedevo International Airport	within Moscow Ring Road (MKAD) to and from the airport
Singapore	Changi International Airport	within Singapore City and Sentosa Island to and from Changi Intl Airport.
Switzerland	Geneva Airport	up to 60 kms driven distance to and from the airport.
Thailand	Bangkok Suvarnabhumi Intl Airport	up to 60 kms driven distance to and from the airport.
UAE	Abu Dhabi International Airport	anywhere in the Emirates. (Service is not provided in Abu Dhabi for guests in transit.)
UK	London Heathrow Airport Manchester Airport	Diamond First Guests: Up to 150 miles Pearl Business Guests: Up to 100 miles (No transfer between London airport terminals) up to 100 miles
USA	New York JFK Airport Chicago ORD Airport Washington IAD Airport	up to 60 miles* driven distance to and from the airport (New York, New Jersey and Connecticut) up to 70 miles* driven distance to and from the airport up to 60 miles* driven distance to and from the airport. *No transfers between respective airport terminals.

Terms and conditions

Etihad Chauffeur is available to the following guests (subject to restrictions detailed below):

1. Guests holding tickets with confirmed reservations in Diamond First or Pearl Business Class.
2. Etihad Chauffeur is available to Silver, Gold and Gold Elite members of our Etihad Guest loyalty programme travelling on confirmed tickets in Diamond First and Pearl Business classes.
3. Etihad Chauffeur is available to members of Etihad Guest members redeeming their miles on Diamond First and Pearl Business class.
4. Guests travelling on Etihad Airways operated flights (although holding other airline tickets), are eligible for Etihad Chauffer service.

* Following restrictions apply to the above:
• Guests travelling in Pearl Business Class who are not Silver, Gold or Gold Elite members of Etihad Guest loyalty programme, are limited to a maximum of two chauffeur transfers per ticketed itinerary. (This restriction does not apply to First Class travel). However, if their journey begins or ends in the UAE or includes a stopover in Abu Dhabi, Guests can enjoy Etihad Chauffeur transfers on all points of their journey in the UAE in addition to two chauffeur transfers in other countries.

Etihad Chauffeur is not available for the following:
- The service is not available to guests who are waitlisted or those collecting tickets on departure.
- The Etihad Chauffeur service can only be used by travelers who have a corresponding arriving or departing flight on the same day. The service cannot be availed on any other day for any reason.
- Etihad Chauffeur is not available to Un-accompanied Minors (UM).
- Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival airport without prior bookings.
- Etihad Chauffeur operates within specific distances of all destinations where offered. If the service requested exceeds the specified mileage limits in any given city, guests are required to pay for the excess mileage at the locally applicable rates. All charges for excess mileage should be settled by guests directly with the chauffeur.
- If a guest fails to cancel an Etihad Chauffeur booking and the chauffeur arrives at the appointed time and place only to be sent away, this will be termed as “No Show". The service cannot be rebooked for a future date in conjunction with the same ticket.
- Etihad Chauffeur services are provided by third party service providers. Etihad has no liability for loss, personal injury or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Etihad negligence.
- The Etihad Chauffeur service may be restricted on some special fare tickets. Please check with your travel agent or with the Etihad Airways office at the time of your booking.
- Etihad Chauffeur is not available for use with complimentary tickets or complimentary upgrades from Coral Economy to Pearl Business and/or Diamond First Class.
- Guests must adhere to the pick-up times given to them. The pick-up time is neither flexible nor negotiable. Drivers will wait for a maximum of 20 minutes, after which the driver will advise the guest and promptly be released for the next assignment.
- Guests traveling on codeshare flights not operated by Etihad Airways.