following terms and conditions ("Terms and Conditions") shall apply
to an offer (“Offer”) made by you (“Guest”, “you”) to Etihad Airways (“Etihad”,
“we”, “us”) for an opportunity to upgrade from the class of service that was
originally purchased for travel with Etihad to one class of service higher
2. You must
be at least 21 years of age and able to enter into binding contracts. You shall
be deemed to have the authority to act on behalf of and to bind the person or
persons named or included on the Offer to these Terms and Conditions.
may only submit one Offer per flight which corresponds to the purchased ticket
issued on Etihad Airways document number 607, and offers must always be made
and paid by using a credit card. Minimum/Maximum upgrade offer values apply.
4. An Offer,
when submitted by you in association with a booking made with Etihad, whether
made directly with Etihad or indirectly through other means, and presented to
Etihad, shall entitle the person or persons named on the Offer, subject to
these Terms and Conditions, to be considered for an Upgrade.
reserves the right, in its sole discretion, to decide whether or not to accept
your Offer, and it makes no representation that any Guest will be upgraded
regardless of whether or not seats are available in the class of service for
which an Offer is being made.
6. You may
revise or cancel your Offer through the hyperlink on the offer email before 28
hours of your departure, provided that your Offer has not already been accepted
by Etihad and provided your credit card has not been charged. However, if your
Offer is accepted before you cancel or amend your Offer, you are legally bound
to complete payment for the price stated in your original Offer.
Select Upgrade is not eligible for the following bookings: Tickets booked using
promotional fares and Guest Seat rewards, redemption tickets, free tickets;
tickets already upgraded using miles and multi-flyer tickets.
will incur a 20% charge of the adult amount if the adult’s bid is accepted and
upgraded. As this payment will be processed through our Global Contact Center,
by submitting an upgrade offer, you agree to this charge
9. An Offer
that complies with these Terms and Conditions will be valid (“Valid Offer”)
from the time of its submission to Etihad, with the validity of the offer expiring
at the scheduled departure date and time, or, in the event that the flight has
been delayed, the time at which the airplane doors have been closed for
departure. Furthermore, should you cancel your Offer, the offer shall no
longer be a Valid Offer.
10. In the event Etihad re-accommodates you on to another flight for
whatever reason other than your default, any Offer you made in relation to the
original booking must be transferred to the new flight(s), subject to
availability of the upgraded class.
11. Etihad may accept your Offer any time during the period it remains
a Valid Offer. In the event Etihad accepts your Offer, your credit card shall
be charged the full amount immediately upon acceptance, and Etihad will issue a
new ticket reflecting your Upgrade to each Guest included in your original
flight booking. The total amount charged will include all applicable
pre-payable taxes and fees (if any) for the Upgrade. The total amount that you
must pay to us will be disclosed to you prior to you submitting your Offer. An
Upgrade that has been issued by Etihad can be changed or transferred only in
accordance with applicable Fare Rules and our Condition of Carriage.
12. The charge on your credit card may appear in the name of “Etihad
Select Upgrade”. You agree that you cannot challenge or dispute a charge for
reason of the name appearing on the credit card statement is Etihad Select
13. There will be no refunds, credits, or exchanges once your Offer
has been accepted by Etihad and your credit card has been charged, except under
the following conditions:
The flight for which your Offer was accepted and you were upgraded was
cancelled, and Etihad re-accommodated you on another flight but in the class of
service of your original booking, in which case the amount paid for the Upgrade
will be refunded to the payment card that was used to pay for the Upgrade and
Etihad shall have not further liability to you.
Your Offer was accepted and you were given an Upgrade, but you were not able
to be seated in the upgraded class of service for reasons attributable to
Etihad, including, but not limited to, a change in equipment, a delay in the
connecting flight that resulted in your missing the connection on which you
were upgraded, but excluding reasons attributable to your actions, including,
but not limited to, you on your own volition opting to change flights, you
missing a flight.
You are entitled to refunds, credits, or exchanges under applicable Fare
Rules and/or our Conditions of Carriage.
14. Should refunds be approved, they will be processed in the currency
in which the Upgrade amount was charged. Such refunds would be limited to
amount charged for the upgrade and no bank related charges will be refunded,
note that refund usually takes about 10 working days to reflect in your account.
15. The fare conditions for the original ticket you purchased shall
remain in effect and will be applicable even if your Offer has been accepted
and you have been upgraded, including, but not limited to, cancellation
policies, change fees, baggage allowance, and rules relating to the accrual of
frequent flyer miles.
16. If the Guest changes their ticket, Etihad Airways has no
obligation to seat them in the upgraded class of service, unless they pay for
the Upgrade as per the airlines’ standard change policies and the policies and
conditions associated with the fare class of original ticket.
17. Etihad does not guarantee specific seat assignments to Guests
whose Offers are accepted and who are upgraded. Etihad does not guarantee that
you will be offered a meal for the class of service to which you have been
upgraded, nor other amenities generally associated with the class of service to
which you have been upgraded.
18. Etihad chauffeur services will not be available for upgrade from
Economy Class to Business Class.
19. Please re-view extra legroom terms and conditions. If guest has
already purchased extra leg room seat and later upgraded to Business Class via
Etihad upgrade program, Etihad Global Contact Centers or purchase an upgrade at
airport, amount paid for Extra Leg Room seat will not be refunded.
20. The following Etihad Airways flights are eligible for Etihad
Select Upgrade which are operated by our Codeshare Partners airline:
Etihad Airways flights
Airways codeshare flights*
4121 | EY 4122
Dhabi - Hong Kong
4118 | EY 4119 | EY 4120 | EY 4123
Dhabi - Seychelles
6450 | EY 6451
Dhabi - Sydney
1997 | EY 1998
Dhabi - Dusseldorf
1401 | EY 1402
Dhabi - Berlin
1980 | EY 1981
Dhabi - Vienna
5994 | EY 5995
Dhabi - Belgrade
*Business class product and services will be operated by our
21. Bonus miles will be credited only for Etihad Guest members,
Members of other airline loyalty programs are not entitled to bonus miles.
22. In the event your Offer was accepted and your credit card was
charged the Offer amount but the Upgrade was not provided, you may apply for a
refund. Your request must include the original boarding pass for the
flight in question. If you are not able to provide the original boarding
pass for the flight in dispute, Etihad is under no obligation to refund you for
the amount you paid for the Upgrade.
23. Etihad reserves the right to modify and otherwise change these
Terms and Conditions at their own discretion. Except as provided for in the
preceding sentence, no amendment, modification or waiver to these Terms and
Conditions shall be binding on Etihad unless made in writing and signed by an
authorized officer of Etihad.
24. These terms and conditions should be read in conjunction with
Security Policy which you can read on etihad.com.
The failure of Etihad to exercise any of its rights shall not be construed as a
waiver or relinquishment of the future performance of any of its rights, and
your obligations with respect to such future performance shall continue in full
force and effect.