Who can use Ethics Line?
Ethics Line is open to all employees, customers
and other stakeholders to report their concerns. However, it cannot be used to
report general customer or other complaints. These should be channelled through
our dedicated feedback
How can I report a concern via Ethics Line?
can submit a report in three ways:
the Ethics Line phone number for your home country.
Reports can be made in over 300 different languages. Click here for a
list of numbers.
an email with the details of your concern to firstname.lastname@example.org
Submit a web report in up to 26 languages by clicking
(access code ‘ethicsline’)
What will happen when I contact Ethics Line?
call or report will be taken by a trained operator who will give you a unique
PIN code which you can use to follow-up on the report you have made. You are
free to leave your contact details or lodge your report anonymously.
Your report will be forwarded to a Compliance
Officer who will review the report and decide on the appropriate action to
take. If the report relates to a query, advice will be given in response after
liaising with a subject matter expert. If the report relates to an allegation
of wrongdoing, an investigation team will be assigned and the matter will be
investigated internally according to our own guidelines, consulting with
external experts where required.