Etihad Airways PJSC, P.O. Box 35566, Abu Dhabi, United Arab
Emirates (“we”, “us” or “our”) provides the Etihad Meet &
Greet to Customers (“you” or “your”) either by itself or through its
In these Conditions
(a) Booking Form: means the online Etihad Meet & Greet
Booking Form which is available on the Website to be used by the Customers.
(b) Customer(s): means
Etihad Airways passenger(s) booking Etihad Meet & Greet and /or covered by
(c) Etihad Meet & Greet: means all or any of the meet and greet services provided by us at Abu Dhabi
International Airport on the Website from time to time.
(d) No Show: means the failure by any
Customer for whom Etihad Meet & Greet have been booked to utilize those
Etihad Meet & Greet.
and Conditions: means these terms and conditions as amended by us
from time to time.
(f) Website: means the
Etihad Meet & Greet website at www.etihad.com/meetandgreet.
Etihad Meet & Greet
2.1 We will provide Etihad Meet
& Greet to you and any other person covered by your booking who on arrival
at, Abu Dhabi International Airport irrespective of class of travel.
must be made by using online Booking Form on the Website. Bookings containing
incorrect Customer details, flight details and guest name may be considered
void by us.
must be received by us not less than 48 hours prior to your scheduled
arrival. Online bookings made less than 48 hours prior to your scheduled
arrival time will not be accepted.
must notify us by email firstname.lastname@example.org of
any amendment to or cancellation of your flight itinerary, at least 8
hours prior to your originally scheduled flight arrival time otherwise
the charges for your Etihad Meet & Greet shall be payable in full.
for Etihad Meet & Greet shall be payable in full when a booking is made.
Cancellations and amendments are subject to clause 2.4 above. No refund will be
made in respect of No Shows.
shall be entitled to cancel, alter or omit any part of the Etihad Meet &
Greet for which you have made a booking with or without notice to you and at
our sole discretion. In particular, delays and cancellations may result from
factors beyond our control such as the weather, accidents, governmental
restrictions and other events of force majeure. In such cases, our liability is
limited to re-performance of the cancelled Etihad Meet & Greet. In
exceptional circumstances, a refund or partial refund may be given in our
discretion, but is not guaranteed.
3. Products and services provided by
we offer any products or services provided by third parties and issue you with
a voucher relating to any such products and services, we are acting only as
agent for the third party concerned. The terms and conditions of the third
party will apply.
will have no liability to you regarding any products and services provided by a
third party unless caused solely by our gross negligence or wilful misconduct.
the maximum extent permitted by law, we accept no responsibility for any
damage, loss, accident, sickness, injury or death that you or anyone else may
suffer or incur arising out of the Etihad Meet & Greet. All personal
effects are at your sole risk at all times. We shall not be liable and you
shall waive all rights of claim you might have against us for any
inconvenience, loss, damage or otherwise caused in the event that we are unable
to provide you with any or all of the Etihad Meet & Greet service if we
directed to deny the provision of the Etihad Meet & Greet service to you by
the airport authority or government department or representatives.
accept no liability for the consequences of any delay or for any loss, cost or
expense incurred by you as a result of the actions of any third party including
without limitation the Customs or Immigration Authorities at Abu Dhabi
International Airport. You accept that you are responsible for compliance with
all governmental regulations upon entry into Abu Dhabi International Airport
and for ensuring that all required documents are in order and that any
conditions to which such documents are subject are complied with.
agree to indemnify us in respect of all claims, damages, losses, costs and expenses
(including legal expenses) which are awarded against or incurred by us as a
direct result of your acts or omissions or the acts or omissions of any person
covered by your booking in the course of booking and /or using the Etihad Meet
no circumstances shall we be liable to you in contract, tort (including
negligence) or otherwise for any consequential, exemplary, special, indirect,
incidental or punitive damages.
5. Governing law and jurisdiction
These Terms and Conditions and provision
of Etihad Meet & Greet shall be governed by the laws of Abu Dhabi and laws
of the UAE as applicable in the Emirate of Abu Dhabi and any proceeding with
respect to or in connection with the Etihad Meet & Greet shall be subject
to the jurisdiction of the courts of Abu Dhabi.