Let your child fly safely in our hands

Unaccompanied minors

For a child travelling alone, a journey by air can be a little daunting.

At Etihad, we take extra care of unaccompanied minors ensuring they are supervised and happy from the moment you place them in our care until we reunite them with loved ones.

The Unaccompanied Minor (UM)

Children above the age of 5 and below the age of 12 and travelling alone are treated as Unaccompanied Minors (UM’s).

Young adults from the age of 12 and below the age of 16 travelling alone without parents/guardians are also entitled to the UM service if specifically requested by the parent or guardian.

Children below 5 years of age are not eligible for this service and will not be allowed to travel alone.

If transferring between flights, a maximum transit time of 4 hours is allowed.

Flying with partner airlines
If your flight or a segment of your flight is operated by an airline partner, contact the airline directly for its unaccompanied minor age classification and policies.

The Unaccompanied Minor (UM)

After booking the flight, contact your nearest Etihad office to receive and submit the required UM documentation which must be completed before the date of departure.

Call 02 5990000 from within the UAE 
Call 00971 2 5990844 from outside the UAE 

UMs cannot be accepted onto a flight without this documentation.

The Unaccompanied Minor (UM)
We take care of your child at every step of the journey. On the day of travel, your child must be escorted to the airport and should be checked-in at least 120 minutes prior to scheduled time of departure.
The Unaccompanied Minor (UM)

Upon departure

After check-in, your child will be placed under the guardianship of one of our ground hosts who will guide them through passport control and security checks right up to the aircraft. At this point our cabin crew will take over to ensure your child has a safe, comfortable and enjoyable flight.

Be assured your child will have fun on board with our goody bag of games and activities, a variety of children’s in-flight entertainment and tasty food and refreshments.

The Unaccompanied Minor (UM)

Upon arrival

On arrival at the destination, your child will be met immediately by one of our ground hosts and be escorted through immigration, baggage claim and customs to finally be reunited with you within the arrivals area.

Throughout the journey we will be there to take care of your child and assist with anything they need, so you can relax knowing that they’re in safe hands.