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Trace delayed baggage

We are committed to doing everything possible to ensure the prompt return of your delayed baggage.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR).

You can use the File Reference Number provided to trace your baggage online.

Trace your baggage ►

Claim mishandled baggage

Our Baggage Claims Department will process your claim if your bag has not been repatriated to you within 21 days from reporting your delayed baggage.

We accept completed baggage claims submitted online provided you are in possession of a PIR.

If you decide to complete the form within the Baggage Services wallet provided on arrival, please return it with all supporting documents to our Baggage Claims Department via email or post.

Go to the claim form ► 

Additional baggage information

We are unable to accept liability for damage to baggage due to wear and tear, which includes the following:

  • Minor cuts, scratches, scuffs, dents, dirt and stains
  • Damage to wheels, feet or extending handles
  • Damage to fragile or perishable items
  • Damage due to over-packed baggage
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Baggage accepted under the conditions of the Limited Release Tag (LRT)
  • Items confiscated by airport authorities or security
Passengers should not include the following items in their checked baggage:

  • Fragile and perishable items
  • Valuables
  • Computers and personal electronic devices
  • Stored data
  • Camera 
  • Any medication or medical equipment
  • Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

We accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

This is the agency of the U.S. Department of Homeland Security that exercises authority over the security of the travelling public in the United States.

If you believe you have lost contents or had contents damaged during a US baggage inspection you can claim compensation directly from the US Transport Security Administration (TSA).

Damaged baggage or content

If you discover that your baggage and/or its contents are damaged and reported it prior to leaving the airport, you will be in possession of a Property Irregularity Report (PIR).

If you reported it after leaving the airport, please contact Etihad Airways in writing, along with supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For any baggage enquiries, please contact your local baggage services office (details provided below).

Baggage Services contact numbers

Station Country Phone number Operating hours
Abu Dhabi United Arab Emirates 00 971 2 599 8484 24 hours
00 971 2 505 2771 24 hours
Ahmedabad India 00 91 22 2285 0061 9:30 - 17:30
Almaty Kazakhstan 00 77272703104 24 hours
Amman Jordan 00 962 6 4010253 9:00 - 11:00 / 14:00 - 17:00
Amsterdam Netherlands 00 31 0206491433 24 hours
Astana Kazakhstan 00 771 72 43 33 26 Mon to Sat 11:00 - 19:00
Athens Greece 00 210 3530585 24 hours
Bahrain Bahrain 00 973 17321429 24 hours
00 973 17321430 24 hours
Bangalore India 00 91 80 6678 3004 24 hours
Bangkok Thailand 00 66 2 134 2214 7:00 - 2:00
00 66 85046 0561 7:00 - 2:00
Basra Iraq 00 9 647722042144 8:00 - 16:00
Beijing China 0086 10 64558027 6:00 - 23:59
Beirut Lebanon 00 9611622783 24 hours
00 96178952473 24 hours
Belgrade Serbia 00 381 11 2676374 7:00 - 23:59
Brisbane Australia 00 61731141277 6:00 - 23:59
Brussels Belgium 00 32 2 899 89 38 9:00 - 19:00
Cairo Egypt 00 201212692517 8:00 - 23:00
Calicut India 0091 9745607098 6:30 - 14:30
Casablanca Morocco 00 212 667449494 24 hours
Chengdu China 0086 28 85205550 8:00 - 23:59
Chennai India 00 9 14422561432 9:30 - 17:30
Chicago USA 00 1 877 794 5830 7:00 - 14:30
Cochin India 00 91 484 2611771 9:00 - 18:00
Colombo Sri Lanka 00 941 97333366 24 hours
00 941 97332418 24 hours
00 941 97332415 24 hours
Dallas USA 00 1 972 973 2680 Mon/Tue/Thu/Sat 09:00-17:00 
Wed/Fri/Sun 12:30-20:30
Dammam Saudi Arabia 00966 138837492 24 hours
Dar-es-Salaam Tanzania 00 255 758904015 9:00-17:00
00 255 758904018 9:00-17:00
00 255 758904019 9:00-17:00
Delhi India 00 91 9871337112 0:00 - 18:00
Dhaka Bangladesh 00 88 028901315 24 hours
Doha Qatar 00 974 40103138 24 hours
Dublin Ireland 00 353 1 8125715 6:00 - 17:00
00 353 1 9446180  6:00 - 17:00
00 353 86 2327885  6:00 - 17:00
00 353 860471695 6:00 - 17:00
Dusseldorf Germany 00 49 211 421 60410 6:00-23:00
Edinburgh UK 00 44 871 288 7354 8:00 - 20:00
ukbaggageservices@etihad.ae 
Entebbe Uganda 00 256 392179213 8:30-17:30
00 256 392179214 8:30-17:30
00 256 752000978 8:30-17:30
Frankfurt Germany 00 49 69 690 20439 8:00 - 20:00
Geneva Switzerland 00 41 22 817 44 73 9:00 - 19:00
00 41 43 816 71 11 24 hours (dnata automated service)
Ho Chi Minh City Vietnam 00 848 35470415 8:00 - 23:00
Hyderabad India 00 91 40 66602710 23:30 - 10:00
Hong Kong Hong Kong 00852 2116 8785 7:00 – 23:00
(Special Administrative Region) 00 852 2116 8750
Islamabad Pakistan 00 92 51 5405089 9:00 - 17:00
00 92 334 5496015 9:00 - 17:00
Istanbul Turkey 00 902124655757 24 hours
00 902124651256 24 hours
Jaipur India 00 91 141 5112555 1:30 - 17:30
Jakarta Indonesia 00 62 21 550 7096/0818 7:00 - 22:00
Jeddah Saudi Arabia 00 966126909877  
Johannesburg South Africa 00 27 11 390 8559/65/68 06:30 – 21:30
00 27 11 390 3671 Mon/Tue/Thu/Sat 14:00 – 20:00
Wed/Fri/Sun  8:30 – 20:00
Karachi Pakistan 00 92 219 9071550 24 hours
00 92 333 5088027 24 hours
Kathmandu Nepal 00 977 9851104813 6:00 - 23:00
Khartoum Sudan 00 249 183780449 10:00 - 16:00
00 249 912144203 10:00 - 16:00
00 249 156500000 10:00 - 16:00
Kolkata India 00 91 33 25119005 1000 - 22:00
Kuala Lumpur Malaysia 00 60 38776 3773 7:00 - 23:59
Kuwait Kuwait 00 965 24372197 / 198 24 hours
Lagos Nigeria 00 234 8099901653 24 hours
00 234 8059299636 24 hours
00 234 8172000070 24 hours
Lahore Pakistan 00 92 42 990312018 9:00 - 14:00
00 92 42 36611423 24 hours
Larnaca Cyprus 00 357 24008621 8:00 - 23:00
London UK 00 44 844 375 4258 8:00 - 20:00
ukbaggageservices@etihad.ae 
Los Angeles USA 00 13104177730 10:00-12:30 / 16:00-18:00
Madrid Spain 00 34 913 243 453  8:00 - 22:00
Male Maldives 00 960 7785366 24 hours
Manchester UK 00 44 844 375 4258 8:00 - 20:00
ukbaggageservices@etihad.ae
Manila Philippines 0063 2 8795563 11:00 - 23:00
Medina Saudi Arabia 00 966 (0) 14 8479928 24 hours
Melbourne Australia 00 61383408050 5:30 - 21:30
Milan Italy 00 390258581285 8:00 - 18:00
Minsk Belarus 00 375 17 2792145 9:00 - 17:00
Moscow Russia 00 7 495 363 30 62 24 hours
00 7 495 797 46 55 24 hours
Mumbai India 00 91 9167228476 8:00 - 17:00
00 91 9167228475 8:00 - 17:00
Munich Germany 00 49 89 975 92240 10:00 - 17:00
Muscat Oman 00 968 97297397  24 hours
00 968 24519504 24 hours
00 968 24519462 24 hours
Nagoya Japan 00 81 3 3298 4719 9:00 - 17:00
(Mon to Fri)
Nairobi Kenya 00 254 716651400 6:00 - 24:00
00 254 719055411 6:00 - 24:00
New York USA 00 1 7187513148 9:00 – 22:00
Paris France 00 33 183802790  9:00 - 21:00
Perth Australia 0061 467 793 838 5:00 - 23:15
Phuket Thailand 00 66 7620 5336 6:00 - 23:59
Rabat Morocco 00 212 661392333 24 hours
00 212 661282143 24 hours
Riyadh Saudi Arabia 00 966 11 2213776 24 hours
Rome Italy 00 39 0665634956 9:00 - 22:00
San Fransisco USA 00 1 650 821 2240 5:00 – 12:00
Sao Paulo Brazil 00 55 11 2445 7881 14:30 – 20:00
Seoul South Korea 00 82327425124 6:00 - 1900
Seychelles Seychelles 00 248 2526054 6:00 - 2200
Shanghai China 00 86 21 68339151
00 86 21 68339148
9:00 - 22:00
Singapore Singapore 00 65 6597 4500 7:00 - 23:00
Sydney Australia 00 61293174816 5:30 - 22:30
Tehran Iran 00 98 21 51007305 Daily 00:00 to 07:00 / Sun,Wed,Fri 16:00 - 23:00
00 98 21 51007306
Tokyo Japan 00 81 3 3298 4719 9:00 - 17:00
(Mon to Fri)
Toronto Canada 00 14167769854 9:00 - 17:30
(Mon / Wed / Fri)
7:00 - 15:00
(Tue / Thu / Sat)
Trivandrum India 00 914712508616 24 hours
Washington USA 00 17035724429 15:30 - 20:00
Zurich Switzerland 00 41 43 815 8559 9:00 - 22:00