General Information

Which internet browsers are best for viewing Etihad.com?

For the best possible experience of our website, please use the latest versions of Google ChromeInternet Explorer (not for Apple computers) or Mozilla Firefox internet browsers.
internet browsers

Where does Etihad fly to?

We are the fastest growing airline in commercial airline history, with new routes added to our network regularly. 

For our direct destinations and route map, click here.
For our partner airlines' destinations, click here.

route map

How do I contact Etihad?

Our Global Contact Centres are ready to support you 24 hours and 7 days a week and our local offices around the world will be happy to assist you in any way we can.

View Global Contact Centres and local offices ►

Global Contact Centres

How do I call the UAE Contact Centre when I am outside the UAE?

You can call us by dialling our number with the country code +971 2 5990000.
UAE contact centre

Where can I find special offers and deals?

Please see our deals page for all our latest offers or register to receive promotional emails from us.
Etihad deals

Booking and payments

What are my payment options?

Pay quickly and efficiently through any of our payment options: credit and debit cards, eWallet or real-time bank transfer.

View payment option details ►

Payment options

Can I make an online payment in a currency of my choice?

Our prices are automatically displayed based on the origin you are flying from.

For example, if you are in the USA, booking a flight from Sydney to New York, the price displayed, and the price you need to pay, will be in Australian Dollars.

Please note that your payment provider may apply different exchange rates to the fare displayed on the booking page. There may be additional charges incurred, so please check with your payment provider before making your booking.
Payment currency

Can I make changes to my flight details?

Manage My Booking allows you to customise and make changes to an existing booking online.

All other changes must be made through our Global Contact Centres or local offices. Fees and charges apply. Fare rules from the most restricted fare group will apply for any changes in the fully and/or partially-used booking. Any fees collected for booking changes are non-refundable.

Changes for multiple destinations/stopovers bookings cannot be done through Manage My Booking.

Manage my booking

What changes can I do through Manage My Booking?

Manage My Booking allows you to modify an existing flight booking:

  • Change travel dates
  • Request special meals
  • Select preferred seats
  • Purchase extra legroom
  • Update contact information
  • Update date of birth and passport details
  • Pay in advance for excess baggage
  • Add Etihad Guest number
  • Upgrade seats using Etihad Guest Miles
Manage my booking

Can I modify my flight details online if I booked it through a travel agent or another website?

Only bookings purchased directly from Etihad.com can be modified online through Manage My Booking.

For flights purchased from travel agents and 3rd party websites, you need to contact your travel agent or contact our Global Contact Centres or local offices.

Manage My Booking

Can I cancel and refund my ticket online?

Cancellation of bookings can only be made through our Global Contact Centres or local offices. Fees and charges apply. 

For any changes made in your fully and/or partially-used booking, fare rules from the most restricted branded fares will apply. Fees for booking changes are non-refundable.

Modification fees ►

Etihad offices

Are there fees and charges for changes and cancellations?

Our Global Contact Centres or local offices charge a global service fee for new bookings, ticket changes and refund administration. The following price ranges are applicable per ticket:

AMOUNT (USD)GLOBAL SERVICE FEE
Starting from USD 10 Booking fee
USD 20 – USD 400 Change fee
USD 10 – USD 400 Refund fee
USD 10 – USD 200 No-show fee

Know more ►

fees and charges for changes and cancellations

When booking online, where can I find the fare rules of my ticket?

When booking through Etihad.com, you will find "View Fare Rules" on the lower right hand side (below the price summary) of the "Select your flight" page.

The Fare Rule will give you the fare restrictions for your booking.

booking online

What are your branded fares or fare types?

Our fare categories give you the flexibility that best suits your travel plans: 

  • Breaking Deals
  • Saver
  • Value
  • Freedom

View descriptions ►

branded fares

What is the refund policy on a flight with different branded fares?

If your booking involves more than one branded fare, the most restrictive fare rule will apply to your whole itinerary.

Fees for booking changes are non-refundable.

Know more ►

Business Class

How do I edit or correct my name in my ticket?

Contact our Global Contact Centres or local offices to correct a name in a booking. Rules and fees apply.

edit or correct my name in my ticket

Can I change or transfer my ticket to another person?

No, you are not allowed to switch names or transfer your ticket to a friend or a family member.

change ticket

Do I need to call Etihad to reconfirm my flight?

If your booking is successful, there is no need to call us. You can check in online or at the airport on the day of departure.

Confirm booking

When can I check in for my flight?

If your flight is operated by Etihad Airways (not partner airline), you can check in online from 24 hours to 2 hours before departure.

Check in online ►

At the airport, check in opens at least 3 hours prior to departure. For flights departing from Abu Dhabi, check in opens 4 hours prior to departure. Check in closes 60 minutes prior to departure. Please ensure you are at the boarding gates at least 45 minutes before departure.

check in

Can I check in online when my flight is operated by a partner airline?

If your flight or a segment of your flight is operated by one of our many partner airlines, you will not be able to check in online. You can only check in at the airport.

If you are flying on an Etihad-operated flight to an Etihad destination, you can check in online from 24 hours to 2 hours before departure.

check in airport

Can I check in online when I have special services added on my booking?

If the following special services are on your booking, you will not be able to check in online. You can only check in at the airport.

  • Bassinet
  • Wheelchair
special services check in online

What is an extra legroom seat?

The extra legroom seats are located in Economy Class exit rows with a generous space for you to stretch out. It is offered only on Etihad-operated flights and is not available on flights operated by our partner airlines.

Extra legroom seats are subject to availability, terms & conditions, and other eligibility requirements. Please view all requirements before making your purchase to ensure you meet all of the criteria.

Know more  ►

Extra legroom seat

Who can book an extra legroom seat?

Below is a summary of the eligibility requirements. Guest must:

  • Be physically able to reach, locate and operate the emergency exit window or door, and to quickly pass through the exit.
  • Be able to understand and acknowledge instructions in English.
  • Be aged 18 years or older and not have any conditions.
  • Not be travelling with children or infants, a care giver, a guide dog or an assistance animal. 

    View full eligibility requirements ►
extra legroom seat

How do I book an extra legroom seat?

If you meet the exit row seat safety requirements, we strongly recommend you to book early as seats are available on a first-come, first-served basis.

Extra legroom seats are subject to availability, terms & conditions, and other eligibility requirements.

View ways to book ►

extra legroom seat

What is the Best Price Promise?

The Etihad Airways Best Price Promise* is our way of guaranteeing that you won’t find a lower price on any third-party website for the same Etihad booking you have paid for on www.etihadairways.com. And if you do, we’ll refund you the difference.

Our Best Price Promise applies to all flights exclusively operated by Etihad Airways (not codeshare flights), paid for by credit card on www.etihadairways.com or any of our country site editions where there is a Best Price Promise symbol.

*Available in select countries only.

View Terms and Conditions ► 

Best Price Promise

What should I do if my promotional code is not working?

Please send us a feedback or email feedback@etihad.ae.

promotional code

Where do I present my credit/debit card?

If Etihad Airways advises you to present the card used for booking, it must be presented while checking into your flight at the commencement of travel. If you, as the credit card holder, are not travelling, a copy of the credit card with an authorisation signed by yourself, should be presented at check-in.

Alternatively, the card or a copy of the card with your signed authorisation can be presented to the nearest Etihad Airways ticketing office at least 24 hours before the flight. This verification is required to ensure a smooth check-in process at the airport and to avoid being refused carriage. Failure to comply will result in the requirement to pay the full ticket cost at the airport or refusal of carriage.

credit card

Baggage information

What is my baggage allowance (for non-US/Canada/Brazil flights)?

Flights

First Class

Business Class

Economy Class

Infant

To/from all destinations (except the US, Canada and Brazil)

Bags with a total not exceeding 50kg

Bags with a total not exceeding 40kg

Bags with a total not exceeding 30kg

1 bag up to 10kg

Even if you choose to exceed your baggage allowance (at additional cost), each item must not exceed 32kg.

Know more ►

Etihad baggage allowance

What is my baggage allowance for flights to/from the US/Canada/Brazil?

Flights

First Class

Business Class

Economy Class

Infant

To/from Brazil

3 bags up to 32kg each

3 bags up to 32kg each

2 bags up to 32kg each

1 bag up to 23 kg

To/from US and Canada

2 bags up to 32kg each

2 bags up to 32kg each

2 bags up to 23kg each

1 bag up to 23 kg

Know more ►

Baggage allowance US, Canada and Brazil

What is the baggage allowance for tickets booked via Etihad Airways when one of the flights is operated by a partner airline?

If your flight or a segment of your flight is operated by one of our many partner airlines, then different baggage allowances and fees may apply. Please check their website to determine the baggage allowance that applies for your journey or contact the airline directly for details.

Partner airline

What can I take on the flight for free?

In addition to your hand baggage allowance, there are carry-on items that can be taken on the flight for free.

View list of carry-on items ►

carry-on items

How much are the excess baggage charges?

Excess baggage charges vary depending on your origin and destination. All excess baggage payments (fully or partially used) are non-refundable.

View standard airport rates ►

Excess baggage charges?

Can I pre-pay for excess baggage?

Pay in advance for your excess baggage and receive a discount on the standard airport rates when purchased before 24 hours of flight departure.

  • 10% discount when purchased through our offices
  • 20% discount when purchased online through Etihad.com

All excess baggage payments (fully or partially used) are non-refundable.

Know more ►

excess baggage

Can I refund my excess baggage payment?

All excess baggage payments (fully or partially used) are non-refundable.

Know more ►

excess baggage refund

How do I report a lost or damaged baggage?

In the unfortunate event of a baggage delay when flying with Etihad Airways, you can make a baggage claim. If you discover that your baggage and/or its contents are damaged after leaving the airport, please complete and submit a Baggage Claim Form within 7 days of arrival. We will assess the claim and notify you accordingly.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR). You can use the File Reference Number provided to trace your baggage online.

Mishandled baggage

Does my baggage go all the way through to my final destination if I have a stop?

Yes, if you have booked one ticket with Etihad Airways and you do not leave the airport at the location of your transit stop. If you have booked two flights with different airlines, or you want to have a stopover in the middle of your journey, you will have to collect your baggage where you stop.

In addition, for travel in the US, you may be required to collect your baggage at the mid-point of your journey. For further clarification on the route you are flying, please contact us.
Baggage on stop over

What items are restricted on Etihad flights?

Items not allowed at secure areas of an airport are weapons, explosives, chemicals and toxins.

Certain items cannot be carried into the aircraft cabin but may be allowed as checked baggage.

View the full list ►

Prohibited items

Can I travel with my musical instruments?

Musical instruments must be transported as checked baggage only. If in excess of checked baggage allowance, you will be charged the applicable excess baggage rate.

For guests who wish to carry their musical instruments along with them in the cabin, an extra seat can be purchased. Due to their bulky nature, we advise you to make prior arrangements with the station of departure.

Know more in the 'Instruments and equipments' section of our Baggage Guide.

Musical instruments

Can I travel with my sports equipment?

Certain kinds of sports equipment are accepted as checked baggage and charged with applicable excess baggage rate if in excess of the free baggage allowance.

View the full list in the 'Sports Equipment' section of our Baggage Guide.

sports equipment

Can I travel with my pet?

Guide dogs to lead the blind are permitted in the aircraft cabin (for flights from Abu Dhabi to USA and vice versa only). We also accept guide dogs as checked baggage in the cargo hold without charge. We accept the carriage of falcons in the main aircraft cabin and as checked baggage. All necessary documents must be provided. 

All other pets are accepted only as manifested cargo and are not permitted within the aircraft cabin or checked baggage.

Know more in the 'Animals and pets' section of our Baggage Guide.

Pet travel

Family travel and younger guests

Do different fares apply for children, depending on their age?

Infant fare
Young guests below 2 years old, on the date of travel, are classified as infants. If travelling on their 2nd birthday or if they are occupying a seat, a child fare should be booked.

Child fare
Young guests from 2 years old and below 12 years old, on the date of travel, are classified as children. If travelling on their 12th birthday, an adult fare should be booked.

Know more ►

Etihad Child fare

From what age does my child require their own seat?

Children above the age of 2 years on the date of travel will require their own seat.

Know more ►

Children onboard

What is the minimum age that an infant can travel with Etihad?

A child must be at least 7 days old on the date of travel.
baby age

Can I make a booking online for an infant?

You can book an infant online, only if booked along with an adult.
Infant booking online

Can I add an infant to an existing booking?

You may contact us to add an infant to an existing booking.
Infant ticket

Do you provide food for babies or children?

Request your baby or child's meal at the time of booking or 24 hours before departure. Preferred meals will not be available onboard unless you have pre-ordered.

Request special meals ►
Baby food

Can I take baby food/milk on board the plane in my hand baggage?

Yes, despite the restrictions on carrying liquids in your hand baggage, special allowance has been made to allow parents to carry a limited quantity of baby food and/or formula, appropriate for the journey.

Any containers will be checked by airport security and you may be required to taste the food/milk as proof of its content. We would suggest that you pack at least one extra feed/meal for your child to cover any unexpected delays.

Know more ►

Baby food

Do you provide a baby bassinet on board the plane?

All of our aircraft are fitted with baby bassinet positions where a specially designed carry-cot can be installed for use by a small child or infant. They have been carefully designed to accommodate infants below 10 months old and weighing less than 10kg. 

They are available on a first-come, first-served basis in Economy Class and Business Class so please book early to reserve one.

Know more ►

Etihad Baby bassinet

Can I use my child’s own car-seat on board the plane?

Yes, provided it meets certain strict criteria and is approved for use onboard an aircraft. You must follow instructions and guidance provided by the seat’s manufacturer to ensure your child’s safety.

Know more ►

children car-seat

Is Flying Nanny available on all flights?

Our Flying Nanny is available on our long-haul Etihad-operated flights. They provide an extra pair of hands as support to parents.

Know more ►

Flying Nanny

Can I leave my children with the Flying Nanny during the flight?

Our Flying Nanny can assist you, but cannot assume full responsibility for your child during the flight, as they need to be available to help other families as well.

Likewise, due to legalities and safety, our Flying Nannies cannot carry out personal care routines for your infant or child, such as nappy changing or taking them to the bathroom.

Flying Nanny

How can I keep my children occupied on a long flight?

We provide a host of different ways to help keep your children entertained, including a wide choice of television shows, movies, music and video games.

Every child over 3 years old will receive their own children’s pack of games, activity books and stickers to help keep boredom at bay. Our Flying Nannies are also armed with unlimited fun and challenging pastimes.

Know more ►

children entertainment

How do I stop my child from watching films or TV shows that are not age appropriate?

You can ‘child proof’ the inflight entertainment system to control what content your child can watch. Simply select the ‘parental block’ option on the IFE control. Our cabin crew can also help you activate this feature.

Know more ►

Parental block

What is the age classification of Etihad's Unaccompanied Minors?

Children above the age of 5 and below 12 and travelling alone are treated as Unaccompanied Minors (UM’s).

Young adults from the age of 12 and below 16 travelling alone without parents/guardians are also entitled to the UM service if specifically requested by the parent or guardian.

Children below the age of 5 are not eligible for this service and will not be allowed to travel alone.

Know more ►

Unaccompanied Minors

How do I book for Unaccompanied Minors?

Children above the age of 5 and below 12 and travelling alone are treated as Unaccompanied Minors (UM’s).

After booking the flight, contact your nearest Etihad office to receive and submit the required UM documentation which must be completed before the date of departure.

Call 02 5990000 from within the UAE 
Call 00971 2 5990844 from outside the UAE

Know more ►

Unaccompanied Minors

Special needs and other services

Do you offer any special meals on board?

We endeavor to meet your preferred taste and special dining requirements - be it for religious compliance, medical needs or to satisfy the appetite of our younger guests.

Meals should be requested at least 24 hours prior to departure. We cannot guarantee delivery of your meal if ordered less than 24 hours.

Know more ►

Special meals

How do I request for a special meal?

Request your special meals 24 hours prior to departure through the following ways:

 

  • When making a new booking online through Etihad.com, select your flight/s, enter passenger name and click the plus button (+) to access meal request.
  • After booking your flight online or with the Contact Centre, go to Manage my Booking and modify the Passenger Details page.
  • When booking through a travel agent, directly request your preferred meal from your travel agent.

 

Know more ►

Special meals

Who needs Medical Clearance?

Guests with specific conditions require a medical clearance before flying.

View list of conditions ►

Medical Clearance

Where can I download the MEDIF Form?

MEDIF (Medical Information for Fitness to Travel or Special Assistance) forms must be submitted at least 72 hours prior to departure of the flight, along with the latest medical report from the treating physician in English, which should be issued not more than 10 days prior to the date of travel.

Download MEDIF Form ►

Know more ►

MEDIF Form

How do I request for a wheelchair?

If you require any of our special needs services, please request them when you make your reservation or at least 72 hours prior to the departure of your flight.

Contact us ►

Wheelchair

Up to what stage can a pregnant mother travel?

During the first 28 weeks of pregnancy, mothers expecting one or multiple children can travel without a medical certificate.

There are travel guidelines for pregnant women beyond these weeks.

View full guidelines 

Pregnant mother

On ground and airport services

What is the Etihad Meet & Greet service?

The Etihad Meet & Greet Service ensures an effortless and hassle-free experience exclusively for Etihad Airways guests at Abu Dhabi International Airport.

It can be booked for you or your special guests, such as family, friends and business clients. Packages are available for arrival, transit and departure.

View details of packages ►

Etihad Meet & Greet service

How do I book the Etihad Meet & Greet service?

The Etihad Meet & Greet services can be booked online using your credit card at least 48 hours ahead of arrival. Bookings made less than this will not be accepted. Terms & Conditions apply.

Know more ►

Book Etihad Meet & Greet

Who can book the Etihad Chauffeur service?

Etihad Airways First Class and Business Class guests can enjoy personal chauffeur services at more than 40 cities across our network. Service is restricted for promotional fares.

Know more ►

Etihad Chauffeur

How do I book the Etihad Chauffeur service?

Etihad Chauffeur service can be requested online up to 24 hours prior to your flight. Alternatively, you may also book this service through our Global Contact Centres and local offices or through your local travel agent. 

If you already have a flight booking, you can view it now to make a Chauffeur-drive request.

Know more ►

Etihad Chauffeur

Can I book for the Etihad Chauffeur service less than 24 hours prior to my flight?

The Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival airport without prior bookings. 

Know more ►

Etihad Chauffeur

Who can book the Etihad Express coach service?

Etihad Airways Economy guests can access our inter-emirate Etihad Express coach services to Dubai and Al Ain when arriving or departing from Abu Dhabi International Airport.

Know more ►

Etihad Express coach

How do I book the Etihad Express coach service?

Etihad Express service can be requested online up to 24 hours prior to your flight. Alternatively, you may also book this service through our Global Contact Centres and local offices or through your local travel agent. 

If you already have a flight booking, you can view it now to make a Coach request.

Know more ►

Etihad Express coach

Can Etihad arrange for my UAE visa?

We have partnered with TT services to provide you with convenient visa services.

Know more ►

Visa services

Where can I find information on visa requirements?

It is the guest’s responsibility to hold valid travel documents and know the visa requirements of the country they are travelling to. You can contact the local embassy or consulate of your destination country.

For UAE visa information, we have partnered with TT services to provide you with convenient visa services.

Know more

UAE Visa

Can I use the lounges at the airport?

Guests travelling on Business Class and First Class can use our lounges.

Airport lounges ►

In addition, Etihad Guest Silver, Gold and Gold Elite members can access some lounges but with restrictions.

Etihad Guest member benefits ►
Etihad lounges

Where are the city check-in facilities located?

Avoid crowds at the airport, check in your baggage and receive your boarding pass in advance of your flight at one of our city check-in facilities in Abu Dhabi, Dubai and Al Ain.

View timings and location maps

city check-n facilities