Children above the age of 5 and below the age of 12 and travelling alone are treated as Unaccompanied Minors (UM’s). UMs are charged at the adult rate and can only be booked on Etihad-operated flights. A maximum transit time of 4 hours is allowed.
Young adults from the age of 12 and below the age of 16 travelling alone without parents/guardians are entitled to the UM service if specifically requested by the parent or guardian.
Procedure to book the UM service
After booking, contact your nearest Etihad office (call 02 5990000
from within the UAE and 00971 2 5990844 from outside the UAE) to receive
and submit the required UM documentation at least a week before the
date of departure.
UMs cannot be accepted onto a flight without
this documentation and they must be seen off and met on arrival by their
After check-in, your children are our responsibility. We guide them through passport control and security checks right up to the aircraft and then ensure they enjoy a pleasant flight. Upon landing, they are introduced to one of our ground hosts, who escorts them to the arrivals hall to be met by you.