Overview

Etihad Airways

Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Amiri) Decree in July 2003. It commenced operations in November 2003 and has developed into one of the fastest growing airlines in the history of commercial aviation.

Based in Abu Dhabi, the capital of the United Arab Emirates, Etihad Airways serves an international network of 109 existing or announced passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. It has a modern fleet of 102 aircraft, and more than 210 aircraft on firm order, including 71 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and 10 Airbus A380s.

Etihad Airways’ long-term growth strategy is based on the three pillars of organic growth, wide-ranging codeshares and minority equity investments in strategically important airlines. At present, it has 47 codeshare partnerships and holds equity investments in airberlin, Air Seychelles, Virgin Australia, Aer Lingus, Air Serbia and Jet Airways. Etihad Airways is also in the process of formalising its equity investment in Swiss-based Etihad Regional, operated by Darwin Airline.

The airline seeks to reflect the best of Arabian hospitality – cultured, considerate, warm and generous – as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.

Etihad Airways has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Our vision

As the National Airline of the United Arab Emirates, we seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.

Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality.

We welcome everyone who flies with us as a distinguished Guest, as reflected in the unique hospitality we offer in our Guest Travel Classes. With our fresh new approach to service in the air and on the ground, we seek to return a sense of freedom to flight.

As well as a relaxing experience, we also strive to make travel safe and environment-friendly by practicing the highest global standards in both these areas.

And we are always in touch with your needs. That’s why we are constantly innovating, taking the smallest detail into account in our pursuit of excellence and perfection.

Welcome aboard for a refreshing experience. Be our Guest.

Our history Etihad Airways has in just under nine years established itself as the World’s Leading Airline three times*. Set up by Royal (Amiri) Decree in July 2003, we commenced commercial operations in November 2003 and have gone on to become the fastest growing airline in the history of commercial aviation.

We are governed by a Board of Directors under the chairmanship of HH Sheikh Hamed bin Zayed Al Nahyan and are led by James Hogan, who was appointed Chief Executive Officer in 2006.

Our main business is the international air transportation of passengers. We also operate Etihad Holidays, Etihad Crystal Cargo and a global contact centre organisation as part of our commercial group.

Abu Dhabi
Abu Dhabi, the capital of the United Arab Emirates, is our hub. We seek to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as to enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.

Fleet and network
As of February 2012, our fleet of 63 Airbus and Boeing aircraft operated just over 1,000 flights per week, serving an international network of 84 destinations in 52 countries.

On 19 December 2011 we announced the purchase of a 29 per cent stake in airberlin, Germany’s second largest airline. The deal brings to 239 the total number of destinations we serve, either directly or with partner airlines. In addition, we have 34 code-share agreements in place, building our international network.

Awards
We have received a range of awards that reflect our position as the leading premium airline brand in the world, including ‘World’s Leading Airline’ at the World Travel Awards in 2011 and World's Best First Class in Skytrax’s 2011 World Airline Awards.

Growth
We announced the largest aircraft order in commercial aviation history at Farnborough International Air Show in 2008, for up to 205 aircraft – 100 firm orders, 55 options and 50 purchase rights.

Over the next 10 years, we plan to take delivery of: six Airbus A330s by the end of 2011; 20 A320s between 2011 and 2015; 10 Airbus A380s from 2014; 25 A350s between 2017 and 2020; 35 Boeing 787s between 2014 and 2020; and 10 Boeing 777s between 2011 and 2013.

Passenger numbers and revenue
In 2010, we saw passenger numbers top 7 million for the first time and revenue passenger kilometres (RPKs) rise 20.1 per cent. Our revenue exceeded US $2.9 billion in 2010.

Airport
On-going redevelopment work at Abu Dhabi International Airport has significantly enhanced the experience for Guests and allows us to expand and meet our ambitious growth plans.

The second runway, which was officially opened in October 2008, is part of a large scale AED 25 billion redevelopment and expansion project at the airport. Terminal 3 at Abu Dhabi Airport, an exclusive facility for Etihad, was opened in February 2009, increasing the airport's passenger handling capacity from five to 12 million passengers a year.

The first phase of a Midfield Terminal Complex is due for completion in the next few years and will take the airport's handling capacity to 20 million passengers. The airport will be capable of handling 40 million passengers by 2030, when the project is completed.

Head Office
In tandem with the airport expansion, we moved to a new Head Office building close to the airport in March 2009. This purpose-built facility is part of a three building complex that also includes a state-of-the-art Training Academy and the Etihad Plaza complex of Etihad offices and residential accommodation for staff.

Product
We are committed to providing guests with a superior travel experience both inflight and on the ground. We have upgraded a number of our aircraft's Pearl Business and Coral Economy Class cabins, and our new Diamond First Class suite became available on all three-class aircraft at the end of 2011. We took delivery of the first of our A330-300s with all cabins upgraded in December 2009.

Experience Etihad on an interactive tour.

We also offer a range of convenient ground services, including Etihad Chauffeur, our premium limousine service available at 24 destinations globally, and premium lounges in Abu Dhabi, London, Frankfurt, Manchester and Dublin.

Etihad Guest
Our Loyalty program, Etihad Guest, was launched in August 2006 and now has over one million members. The program offers members the opportunity to accumulate Etihad Guest Miles which can be redeemed against a wide selection of over 1,800 flight and non-flight rewards from more than 200 partners.

Sustainability
We are fully committed to conducting our business in ways which ensure the responsible management of the effects our business have on the environment. Through the adoption of our environmental policy, partnership with the Masdar future energy initiative and our fuel efficient fleet, we are focused on abiding by the principles of reduce, reuse and recycle.

People
We employ almost 8,000 staff representing over 120 nationalities from around the world. We are also committed to pioneering opportunities for the UAE’s national population, and through our Emiratisation Program, offer a wide range of training opportunities for Emiratis, including a cadet pilot scheme, a technical engineering development program and a graduate management development program.

Sponsorships
We are proud to support a range of sporting and cultural events in the United Arab Emirates and worldwide. These sponsorships are consistent with Etihad’s values of hospitality, team spirit, and helping bring Abu Dhabi to the world and the world to Abu Dhabi. Our major sponsorships include Etihad Stadium, F1 Etihad Airways Abu Dhabi Grand Prix, Sport Australia Hall of Fame, GAA Hurling All-Ireland Senior Championship, Harlequins Rugby Football Club and Manchester City Football Club.

*World's Leading Airline for three years in a row, as voted by industry experts at the World Travel Awards 2009, 2010 and 2011.