Claims

1. Insurance policy schedule/certificate of insurance/tour operator booking invoice showing payment of your insurance premium.
2. Original evidence to substantiate travel e.g. booking invoice, travel itinerary, tickets, insurance certificate/document.
3. All unused and used travel tickets, itineraries etc.
4. Letter confirming whether any refund is due.
5. If curtailment is due to a medical condition, including death attach the medical certificate completed by the usual medical practitioner of the individual whose condition has caused the submission of the claim.
6. If curtailment was due to an injury or illness suffered by an individual appearing on the certificate of insurance and who traveled on the holiday, provide written confirmation of the physician who treated the individual that curtailment was necessary.
7. If cancellation or curtailment is due to death, a certified copy of the death certificate needs to be submitted. In addition, if the deceased was insured under the certificate on which this claim is being submitted we require a copy of the Grant of Probate/Letters of Administration issued in respect of the deceased’s estate.
8. If the claim is being submitted as a result of an injury provide a full description of the incident leading to the injury. If a 3^rd party was involved, provide their details and those of their insurer if available.
9. If cancellation or curtailment is for any other reason, forward independent written evidence of the incident or circumstances that have resulted in the submission of the claim.
10. The original holiday cancellation invoice. If the booking was flight only it might not be possible to obtain this document. If this is the case provide a written statement to this effect from the travel agent.
11. If cancellation is due to redundancy we require a letter from your former employer which confirms that you have been made redundant and are due to receive payment under current redundancy payment legislation, the position you held and your length of service.
12. If cancellation is on medical grounds, including death, the attached medical certificate/s must be completed by the usual medical practitioner of the individual whose condition has led to the submission of the claim.
13. If cancellation is due to being called for jury duty, submit summons of jury duty.
14. For curtailment, an official letter confirming the need for your return or emergency posting overseas.

1. Insurance policy schedule/certificate of insurance/tour operator invoice showing payment of your insurance premium.
2.  Original evidence to substantiate travel e.g. booking invoice, travel itinerary, tickets, insurance certificate.
3. Police report if property was lost/stolen whilst it was not in the custody of a carrier.
4. If original claim is for property lost, stolen or damaged whilst in the custody of a carrier, forward a copy of their or their agent’s report, their written confirmation that no payment has been issued to you and all used travel tickets and baggage tags.
5. For all personal possessions claimed, provide pre-loss supporting documentation in the form of receipts or visa/bank statements showing the purchase of the items claimed for. Also forward the manuals and guarantee documentation for any watches, cameras or electronic goods claimed for.
6. Damage claims only – provide an estimate for repair or it the item is damaged beyond repair, confirmation of this from a relevant tradesman. Retain all damaged items as we may require them to be forwarded to our offices.
7. Baggage delay claims only – Copy of baggage tags.
8. Baggage delay claims only – A dated official confirmation letter from the airline that the baggage is lost or delayed (duration of delay).
9. Baggage delay claims only – receipts for necessary purchases of clothing and toiletries and the carrier’s confirmation of the incident and the date and time your luggage arrived.
10. Loss of passport claims only – a consular report
11. Loss of passport claims only – receipts for travel, accommodation and communication expenses incurred in obtaining a replacement passport or travel document.

1. Insurance policy schedule/certificate of insurance/tour operator invoice showing payment of your insurance premium.
2. Original evidence to substantiate travel e.g. booking invoice, travel itinerary, tickets, insurance certificate/document.
3. Passport copies showing the exit and entry dates
4. Original receipts for all expenses incurred.
5. You must have a doctor complete the medical certificate.
6. An official letter from the treating physician to confirm that additional expenses were medically necessary
7. Any medical report and/or information given on the site of the site of the medical emergency.
8. If the claim is submitted on behalf of the estate of a deceased insured, copies of the death certificate and the Grant of Probate/Letters of Administration need to be attached. If the insured passed away due to illness rather than as a result of injury, the medical certificate must be completed by the deceased’s usual medical practitioner.
9. If the claim is being submitted as a result of an injury provide a full description of the incident leading to the injury. If a 3^rd party was involved provide their details and those of their insurer if available.
10. For Cash in Hospital, proof of hospital admission and discharge dates and times.