Trace delayed baggage

Trace baggage

We are committed to doing everything possible to ensure the prompt return of your delayed baggage.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR).

You can use the File Reference Number provided to trace your baggage online.

Trace your baggage ►

Claim mishandled baggage

Claim form

Our Baggage Claims Department will process your claim if your bag has not been repatriated to you within 21 days from reporting your delayed baggage.

We accept completed baggage claims submitted online provided you are in possession of a PIR.

If you decide to complete the form within the Baggage Services wallet provided on arrival, please return it with all supporting documents to our Baggage Claims Department via email or post.

Go to claim form ► 

Baggage conditions we are not liable for

Minor Damages

We are unable to accept liability for damage to baggage due to wear and tear, which includes the following:

  • Minor cuts, scratches, scuffs, dents, dirt and stains
  • Damage to wheels, feet or extending handles
  • Damage to fragile or perishable items
  • Damage due to over-packed baggage
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Baggage accepted under the conditions of the Limited Release Tag (LRT)
  • Items confiscated by airport authorities or security

Valuables

Passengers should not include the following items in their checked baggage:

  • Fragile and perishable items
  • Valuables
  • Computers and personal electronic devices
  • Stored data
  • Camera 
  • Any medication or medical equipment
  • Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

Limited Release Baggage Tag

We accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

US Transportation Security Administration (TSA)

This is the agency of the U.S. Department of Homeland Security that exercises authority over the security of the travelling public in the United States.

If you believe you have lost contents or had contents damaged during a US baggage inspection you can claim compensation directly from the US Transport Security Administration (TSA).

Damaged baggage or content

If you discover that your baggage and/or its contents are damaged and reported it prior to leaving the airport, you will be in possession of a Property Irregularity Report (PIR).


If you reported it after leaving the airport, please contact Etihad Airways in writing, along with supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For non-UAE Residents: Please contact your local Baggage Services office. See contact numbers below.

For UAE Residents:


Baggage Claims Department
Etihad Airways
New Airport Road, Khalifa City A
Abu Dhabi, UAE

Contact:
02 511 2170
Office hours:
7:30 - 18:00
(Saturday to Thursday)
Email:
baggageclaims@etihad.ae

Baggage Services contact numbers

View

Station

Country

Number

Hours

Almaty

Kazakhstan

00 77272703104

24 hours

Ahmedabad

India

00 91 22 2285 0061

9:30 - 17:30

Amman

Jordan

00 4010253 6 00962

8:00 - 17:00

Amsterdam

Netherlands

00 31 0 20 - 6491433

24 hours

Athens

Greece

00 210 3530585

24 hours

Bahrain

Bahrain

00 97317 321429

24 hours

Belgrade

Serbia

00 381 11 2676374

24 hours

Beirut

Lebanon

00 9611622783

24 hours

Baghdad

Iraq

00 964 7815486540

8:00 - 16:00

Bangkok

Thailand

00 662 134 2214

7:00 - 2:00

Bangalore

India

00 91 80 6678 3004

24 hours

Brisbane

Australia

00 61731141277

6:00 - 23:59

Mumbai

India

00 912266859958

24 hours

Brussels

Belgium

00 32 2 899 89 38

7:00 - 17:00

Basra

Iraq

00 9 647722042144

8:00 - 16:00

Cairo

Egypt

00201212692517

8:00 - 23:00

Calicut

India

0091 9745607098

6:30 - 14:30

Paris

France

00 33 148166650

9:00 - 17:00

Jakarta

Indonesia

00 62 21 550 7096/0818

0:00 - 23:59

Colombo

Sri Lanka

00 94 19733 2418/2419

24 hours

Casablanca

Morocco

00 212 662785486

24 hours

Cochin

India

00 91 484 2611771

9:00 - 18:00

Chengdu

China

00 86 028 85205550

8:00 - 23:59

Dhaka

Bangladesh

00 88028901315

24 hours

Delhi

India

0091 9871337112

0:00 - 18:00

Moscow

Russia

00 7 495 797 46 55

24 hours

Dammam

Saudi Arabia

00966 138837492

24 hours

Doha

Qatar

00 974 40103138

24 hours

Dublin

Ireland

0818365888

8:30 - 17:30

Dusseldorf

Germany

00 49 211 421 60410

0:00 - 17:30

Yerevan

Armenia

00 374 93 600 566

24 hours

Rome

Italy

00390665634956

8:00 - 22:00

Frankfurt

Germany

0049 69 690 71001

8:00 - 20:00

Sao Paulo

Brazil

00 55 11 2445 4204

15:00 - 20:00

Geneva

Switzerland

0041 22 817 44 73

9:00 - 23:00

Phuket

Thailand

00 66 7620 5336

6:00 - 23:59

Hyderabad

India

00 91 40 66602710

23:30 - 10:00

Washington

USA

00 17035724429

15:30 - 20:00

Seoul

South Korea

00 82327425124

6:00 - 1900

Tehran

Iran

0098 21 51007305/6

24 hours

Islamabad

Pakistan

0092 51 5405089

9:00 - 17:00

Istanbul

Turkey

00 902124655757

24 hours

Jaipur

India

00 91 141 5112555

1:30 - 17:30

Jeddah

Saudi Arabia

00 966126909877

New York

USA

00 1 7187513148

9:00 – 14:00

Johannesburg

South Africa

00 2 7119207513

6:00 – 20:00

Karachi

Pakistan

00 9221 9907 1550

24 hours

Kathmandu

Nepal

00 977 9851104813

6:00 - 23:00

Khartoum

Sudan

00 2 49183780449

7:00 - 17:00

Kuala Lumpur

Malaysia

00 6038776 3733

7:30 - 23:30

Kuwait

Kuwait

00965 97864291

24 hours

Los Angeles

USA

00 13104177730

10:30 - 18:30

Larnaca

Cyprus

00 357 24008621

8:00 - 23:00

Lahore

Pakistan

00 92 42 990312018

9:00 - 14:00

London

UK

00 44 161 489 3326

10:00 - 18:00

Lagos

Nigeria

00 234 9094 768496

24 hours

Chennai

India

00 9 14422561432

9:30 - 17:00

Manchester

UK

00 44 161 489 3326

10:00 - 18:00

Muscat

Oman

00 968 24519504

24 hours

Medina

Saudi Arabia

00966 (0) 14 8479928

24 hours

Melbourne

Australia

00 61383408050

5:30 - 21:30

Male

Maldives

00 960 7785366

24 hours

Manila

Philippines

00 632 879 5564

11:00 - 23:00

Minsk

Belarus

00375 17 2792145

9:00 - 17:00

Munich

Germany

00 49 89 975 92240

10:00 - 17:00

Milan

Italy

00 390258581285

07:30 - 21:00

Nairobi

Kenya

00 254716651400

24 hours

Nagoya

Japan

00 81 80 2562 4473

13:00 - 22:00

Tokyo

Japan

00 81 476 33 2303

9:00 - 21:00

Chicago

USA

00 17736864092

13:45 - 21:45

Beijing

China

00 861064558027

6:00 - 23:59

Perth

Australia

0061 467 793 838

9:00 - 17:00

Shanghai

China

0086 21 68339151

9:00 - 22:00

Riyadh

Saudi Arabia

0966 11 2213776

24 hours

Seychelles

Seychelles

00248 4391216

12:00 - 22:00

Ho Chi Minh City

Vietnam

0084835470415

8:00 - 23:00

Singapore

Singapore

00 65 90127229

24 hours

Sydney

Australia

00 61293174816

5:30 - 22:30

Tripoli

Libya

00 218 21 4634492

23:59 - 16:00

Trivandrum

India

00 914712508616

24 hours

Astana

Kazakhstan

007 71 72 43 33 26

11:00 - 19:00 (Monday to Saturday)

Toronto

Canada

00 14167769854

11:00 - 16:00 (Monday / Wednesday / Friday)

14:30 - 0:30 (Tuesday/ Thursday /  Saturday)

Zurich

Switzerland

00 41 43 815 8559

9:00 - 22:00