Trace delayed baggage

Trace baggage

We are committed to doing everything possible to ensure the prompt return of your delayed baggage.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR).

You can use the File Reference Number provided to trace your baggage online.

Trace your baggage ►

Claim mishandled baggage

Claim form

Our Baggage Claims Department will process your claim if your bag has not been repatriated to you within 21 days from reporting your delayed baggage.

We accept completed baggage claims submitted online provided you are in possession of a PIR.

If you decide to complete the form within the Baggage Services wallet provided on arrival, please return it with all supporting documents to our Baggage Claims Department via email or post.

Go to claim form ► 

Baggage conditions we are not liable for

Minor Damages

We are unable to accept liability for damage to baggage due to wear and tear, which includes the following:

  • Minor cuts, scratches, scuffs, dents, dirt and stains
  • Damage to wheels, feet or extending handles
  • Damage to fragile or perishable items
  • Damage due to over-packed baggage
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Baggage accepted under the conditions of the Limited Release Tag (LRT)
  • Items confiscated by airport authorities or security

Valuables

Passengers should not include the following items in their checked baggage:

  • Fragile and perishable items
  • Valuables
  • Computers and personal electronic devices
  • Stored data
  • Camera 
  • Any medication or medical equipment
  • Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

Limited Release Baggage Tag

We accept fragile, perishable, and inadequately-packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage.

The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.

US Transportation Security Administration (TSA)

This is the agency of the U.S. Department of Homeland Security that exercises authority over the security of the travelling public in the United States.

If you believe you have lost contents or had contents damaged during a US baggage inspection you can claim compensation directly from the US Transport Security Administration (TSA).

Damaged baggage or content

If you discover that your baggage and/or its contents are damaged and reported it prior to leaving the airport, you will be in possession of a Property Irregularity Report (PIR).

If you reported it after leaving the airport, please contact Etihad Airways in writing, along with supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For UAE Residents
Baggage Claims Department
Etihad Airways
New Airport Road, Khalifa City A
Abu Dhabi, UAE

Contact: 02 511 2170
Office hours:  8:00 - 18:00 (Saturday to Thursday)
Email: baggageclaims@etihad.ae

Contact baggage claims

For non-UAE Residents

Please contact your local Baggage Services Office