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Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Due to recent changes in law, all websites that operate across certain parts of the European Union are required to obtain consent to using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and relevant information about the cookies we use and the purposes for using those cookies.

This policy does not govern the collection and use of information collected through etihadguest.com. To review the privacy policies that apply to customers of the Etihad Guest website, please refer to their privacy policy and terms and conditions.

For further information about this policy, please contact us.

A detailed list of all cookies which are used by our website can be found here.

Your Consent

By continuing to use our website, you are agreeing to our placing cookies on your computer in order to analyse the way you use our website. Please read this cookie policy carefully for more details about the information we collect when you use this site.

If you do not wish to accept cookies in connection with your use of this website, you must stop using our site.

What is a cookie?

A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

Key Concepts

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by www.etihad.com).

Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session.  A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily.  Once you close the browser, all session cookies are deleted.

How to delete and block our cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Turning off or deleting cookies will not prevent device identification and related data collection from occurring.

How to turn cookies off?

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Can I withdraw my consent?

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. This will expire periodically (and in all cases within 13 months). If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/Default.aspx?page=2.

What personal information do cookies collect?

Generally, a cookie will contain a string of text that contains information about the browser. To work, a cookie does not need to know where you are from, it only needs to remember your browser.

Some cookies we use may store more personal information about you. However, this can be done only if you yourself have provided the our website with that personal information.

What cookies do we use and why?

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

STRICTLY NECESSARY

“Strictly Necessary” cookies let you move around the website and use essential features like secure areas and shopping baskets. Without these cookies, services you have asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to:

  • Remember information you have entered on order forms when you navigate to different pages during a web browser session;
  • Remember the goods and services you ordered when you get to the checkout page;
  • Identify you as being logged in to our website;
  • Make sure you connect to the right service on our website when we make any changes to the way the website works;
  • Route users to specific applications of a service, or specific servers.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your use of our website or how the security on our website will perform during your visit.

PERFORMANCE

“Performance” cookies collect information about how you use our website (e.g., which pages you visit, and if you experience any errors).  These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is. 

We use Performance cookies for:

  • Web Analytics: to provide statistics on how our website is used;
  • Ad Response Rates: to see how effective our advertisements are, including those pointing to our sites;
  • Affiliate Tracking: to provide feedback on an anonymous basis to partners that one of our visitors also visited their website. This can include details of any products purchased;
  • Error Management: to help us improve the website by measuring any errors that occur; and
  • Testing Designs: to test different designs of our website.

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

By using our site, you accept the use of “Performance” cookies.  Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

FUNCTIONALITY

“Functionality” cookies are used to provide services or to remember settings to improve your visit.

We use Functionality cookies to:

  • Remember settings you've applied, such as layout, text size, preferences, and colours;
  • Remember if we've already asked you if you want to fill in a survey;
  • Show you when you're logged in to the website.

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

TARGETING

“Targeting” cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. Third parties provide these services in return for recognizing that you have visited our website.

We use Targeting cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites;
  • Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.

All of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

By using our site, you accept the use of "Targeting" cookies.  In some cases accepting these cookies may be a condition of using the website; so if you disable/block them we cannot guarantee how our site will perform.

More information about cookies

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do this, you may not be able to use the full functionality of this website.

For more information about Google analytic cookies, please see Google's help pages and privacy policy: Google's Privacy Policy and Google Analytics Help pages 

Google have developed the Google Analytics opt-out Browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt-out of Google Analytics, you can download and install the add-on for your web browser. For more information, click here: https://tools.google.com/dlpage/gaoptout?hl=en.

Adobe Analytics
This is a web analytics service provided by Adobe. This website uses Adobe analytics and onsite personalization services cookies to measure your use of this website. You can find out more about these cookies by clicking here.

Information about cookies
You can also find other useful information about cookie at: http://www.allaboutcookies.org 

Behavioural Advertising
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu and www.aboutads.info

Pixel Tracking and Audience Pixels
Pages of our websites and our e-mails may contain small electronic files known as pixels or web beacons (also referred to as pixel tags, tracking pixels, java tags and clear gifs) that allow us and our advertisers to: 

  • Personalize the online services and marketing communications;
  • Collect statistics on our website and emails, for example to count users who have visited a page or opened an email;
  • Verify system and server integrity; 
  • Match ads to users; and
  • Allow you to take part in any contest or other promotional offers.

These pixels may collect personal information about you.

Spanish Data Protection Commissioner (AEPD)
Information on the AEPD cookie guide can be found on the AEPD website at https://www.agpd.es/portalwebAGPD/canaldocumentacion/publicaciones/common/Guias/Guia_Cookies.pdfA detailed list of all cookies which are used by our website can be found here.

International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.iccwbo.uk/pages/privacy