Guests have praised our Etihad Cabin Crew for their hospitable attitude, smiles, excellent service, can-do attitude, attention to detail and professionalism in defusing difficult situations.
Guest compliments are testimony to our continuous efforts to deliver impeccable guest service and memorable on-board experiences. In 2012 we received 13,600 guest compliments. Below is a short slection of these guest comments:
"I sat in Coral Economy and was greeted by a wonderful smile from Deborah. Throughout my whole flight, she attended to every request with a kind smile and an absolutely delightful attitude. I felt special!"
"I really appreciated what the cabin crew did for my son as it was his fifth birthday. While serving breakfast just before landing, they came to him with ice-cream and sang happy birthday. My son was really touched"
"Hilton gave us invaluable information about what to do during our 13 hour layover in Abu Dhabi. Because of him, we were able to visit the Grand Mosque and Emirates Palace. You are very lucky to have such a caring employee."
"I was impressed with the service delivery standard of FB Manager Virgie on the flight from Kuala Lumpur to Abu Dhabi. He was very attentive and went the extra mile to recommend dishes. There was a human touch in what he delivered."