At Etihad Airways, customer care assumes a new significance

Guest-first philosophy

At the core of our endeavor to maintain a lasting relationship with our customers is our firm belief that when people fly with us, they fly as our guests and not as passengers. All our services on the ground and on board are guided by our unique, 'guest-first' philosophy.

We seek to establish a relationship with you through all stages of your journey with us, right from planning and booking your travel to reaching you to your destination and taking action on your feedback, if any. Our Guest Affairs team is always at your service, ensuring that you get a quick, satisfactory response to your queries, suggestions and complaints.