定义

在这些预订条件下,下列词语具有以下涵义:

“儿童”- 指相关旅行返回日期时不满12岁的人士;

阿提哈德假期我们本公司 - 指阿提哈德假期,为阿提哈德航空PJSC旗下公司,本公司注册于阿布扎比,主要商业场所为P.O. Box 35566,阿布扎比, 阿拉伯联合酋长国;

不可抗力”指超出我们控制的异常情况,包括但不限于战争或战争威胁、恐怖活动、恶劣的天气条件、劳资纠纷、机场关闭或技术困难。

假期”- 指由您或您的代表与我们预订的假期。

名字在先者”- 指任何假期预定上的首名顾客。

重要变更”指第六部分所指出的意思;

旅行代理”- 指任何代表您与我们预订假期产品的中介;“UAE”指阿拉伯联合酋长国;同时

” - 指任何考虑预订阿提哈德假期产品的顾客,包括预订团体中的所有成员。

Terms and conditions

1. The Contract

Thank you for choosing Etihad Holidays. To ensure that you understand the conditions of your particular Holiday, please read the following terms and conditions. In the event that there is anything, which you do not understand, contact Etihad Holidays (or your Travel Agent if you have booked via an agent) for clarification.

These conditions and other information in all Etihad Holidays’ brochures, price booklets, separate publicity material and our website form the contract between you and us. All Holidays are subject to availability and these Booking Conditions. In the event of any conflict between these Booking Conditions and any of the brochures, price booklets, separate publicity material or our web site, these Booking Conditions will prevail.

You need to be aware that these conditions contain a limitation of our liability to you and of our obligations in relation to any Holiday, which you book.

These conditions do not govern your contract or affect your rights relating to any third party whose services you may separately purchase and use on your Holiday.

When you have booked your Holiday, paid a deposit and we have issued a confirmation or receipt to you or to your Travel Agent you are deemed to have agreed to our terms and conditions and a contract exists between you and us.

The Lead Name guarantees that he or she has full authority to make the Holiday booking on behalf of all customers named on the Holiday booking and guarantees to pay all sums which are or may become due in relation to such Holiday.

Prices for travel originating from the United Arab Emirates are shown in AED (United Arab Emirates Dirham) based on rates in effect at the time of printing.

Prices for travel originating from the GCC are shown in USD (United States Dollar) based on rates in effect at the time of printing.

Prices for Standalone Hotel Only, Car only or Feature only bookings are shown in USD (United States Dollar) or AED (United Arab Emirates Dirham) as specified based on rates in effect at the time of printing.

Peak travel period surcharge, minimum night stays and holiday blackouts may apply depending on your travel dates.

All hotel prices are per person based on double occupancy unless otherwise noted and are subject to change without notice.

Online Check-in is available for Etihad Airways flights between 48 hours to 1 hour before departure. Airport Check-in opens 4 hours prior to scheduled departure time. Check-in for Economy Class closes 60 minutes prior to scheduled departure time. Check-in for Business Class closes 45 minutes prior to scheduled departure time. Check-in for all flights to the US will close 2 hours before departure for guests who are commencing their journey in Abu Dhabi. The US Preclearance facility at Abu Dhabi closes for acceptance 60 minutes before departure. For check-in times of other airlines please contact the respective airline. It is recommended that you report to the gate at least 30 minutes before the flight departure. Failure to comply with these conditions may result in the loss of your seat to a stand by passenger or cancelation.

Airport/hotel transfers and unique Features require the timely receipt of the complete passenger flight itinerary. If you fail to provide to Etihad Holidays complete flight itinerary prior to the issuance of travel documents, transfers and Features, if purchased, will not be provided and there will be no refund for this unused service.

If this Holiday is used for any reason other than leisure travel, some hotels may directly assess an additional surcharge during holiday, convention or special event time periods.

All international travelers must present a government issued passport that is valid for at least six months from the date of re-entry. It is the traveler’s responsibility to provide proper documentation and to comply with the laws of each country flown from or to, and to contact the appropriate consulate, embassy and/or immigration department for your destination country for any specific entry requirements and restrictions. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. Airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country. Please contact Etihad Airways directly at 800 2324 (within the UAE) or +971 2 599 0700 (outside the UAE) for details.

Room photographs shown are for informational purposes only and may not depict the actual category purchased.

The purchase and sale of the Holiday shall take place (or shall be deemed to take place) and come into effect in the UAE, whatever the circumstances of your booking. Notwithstanding any conflict of laws principles, these Booking Conditions and any contract between you and us shall be governed exclusively by the laws of the Emirate of Abu Dhabi and the federal laws of the UAE, and the Civil Courts of Abu Dhabi shall have exclusive jurisdiction to determine any dispute or claim that arises out of or in connection with the contract with you or its subject matter or formation (including non- contractual disputes or claims).

2. How to Book

A Holiday booking can be made online on our website www.etihadholidays.com, through Etihad Airways Shops, Sales Offices or directly with Etihad Holidays Sales & Service Centre via our Toll Free number 800 2324 (within the UAE) or phone +971 2 599 0700 (outside the UAE) or through your preferred Travel Agent.

When a booking is made via a Travel Agent, all communication with Etihad Holidays must be made via the Travel Agent. In that case, all monies paid by you to the Travel Agent are held by the Travel Agent as your agent until the booking is accepted and confirmed by Etihad Holidays.

3. Payment

We accept cash, credit and debit cards.

Once full payment has been received for a confirmed booking, Etihad Holidays will issue air E-tickets plus E-vouchers for other services booked. Printed copies of these E-vouchers must be surrendered by you to the relevant supplier of the services, e.g. hotel or ground transportation supplier at the time of availing the respective services.

 

a) Etihad Holidays Packages

A non-refundable deposit, payable to Etihad Holidays, of minimum 10% of the total package cost shall be due at the time of booking unless specified otherwise. Any non-refundable components of your package, including but not limited to travel insurance, airfares, hotels or special event tickets are payable in full at the time of booking. The full balance must be settled no later than 14 days before your departure date. If we do not receive the full balance by the due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in sections 6.5 – 6.11 of these Booking Conditions.

A surcharge may apply for bookings made over the phone to Etihad Holidays Sales & Service Centre or through Etihad Shops and Sales offices instead of booking electronically. Separate payment policies apply to holiday or special event departures.

Until full payment has been received, Etihad Holidays reserves the right to re-invoice your reservation should an error be made in computing your holiday price.

At the time of credit/debit card payment, Etihad Holidays may split the merchant of record payment between Etihad Holidays and the air carrier booked. The Etihad Holidays portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued.

 

b) All Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination including Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self Drive itineraries and Disneyland® Resort

A non-refundable deposit, payable to Etihad Holidays, of minimum 25% of the total package cost shall be due at the time of booking unless specified otherwise. Any non-refundable components of your package, including but not limited to travel insurance, airfares, hotels or special event tickets are payable in full at the time of booking. The full balance must be settled no later than 30days before your departure date. If we do not receive the full balance by the due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in section 6.6 of these Booking Conditions.

A surcharge may apply for bookings made over the phone to Etihad Holidays Sales & Service Centre or through Etihad Shops and Sales offices instead of booking electronically. Separate payment policies apply to holiday or special event departures.

Until full payment has been received, Etihad Holidays reserves the right to re-invoice your reservation should an error be made in computing your holiday price.

At the time of credit/debit card payment, Etihad Holidays may split the merchant of record payment between Etihad Holidays and the air carrier booked. The Etihad Holidays portion of the payment will be processed immediately. The air carrier will process payment at the time the air tickets are issued.

c) Standalone Hotel, Car and/ or Feature bookings

All Standalone Hotel, Car and/ or Feature bookings or reservations that do not include a flight component are payable in full at time of booking.

4. Holiday Price

Terms and conditions, dates and Feature bookings are subject to change at any time without notice in Etihad Holiday’s sole discretion. Prices may not include passport, visa and health protection fees, cots, car seats and food for infants, transport to your departure airport, porterage, gratuities, meals, handling fees and items of a personal nature unless otherwise noted. Special offers and value-added inclusions may be restricted, modified or withdrawn at any time. These promotional Features have no cash value and are non-refundable if not provided or used. Prices may vary according to specific travel dates. All amenities shown for a particular property may not be available in every room category. Etihad Holidays reserves the right, at any time, to substitute comparable alternate hotel accommodations, to alter or substitute holiday itineraries or to do both. Special room requests will be communicated to the applicable party but cannot be guaranteed. Additional foreign government departure taxes, fees and tourist cards may be due at the destination by the respective government authority and are not included in your price.

Some destinations such as Maldives require resort transfers to be booked prior to arrival in the country. If you do not choose to book these through us you will need to make your own arrangements at least 72 hours before you depart to avoid service failures.

 

Air transportation

Airfares are based on the lowest applicable airfare available under the Etihad Holidays program at the time of booking and are subject to change. Etihad Holidays can guarantee your airfare only after receipt of full payment. Changes in flight itineraries after the issuance of tickets may result in increased airfare.

Airline baggage allowance will be as per the fare type purchased as part of your package. Please note baggage allowances can vary significantly with respect to size and weight restrictions. The number of carry-on pieces allowed may also vary by airport or airline. Please consult your travel agent or contact your respective airport and airline prior to travel.

Please see Etihad Airways baggage policy at www.etihad.com/en-ae/before-you-fly/baggage-information/ to see what baggage fees apply. Etihad Holidays also offers flights via other airlines, including but not limited to Etihad Airways Partners or equity and/ or code share partners. These airlines may impose additional charges for checked luggage which is collected by the airline at check-in.

Etihad Guest® members earn Etihad Guest® miles equal to actual flight miles with the purchase of a Flight inclusive package holiday, plus additional bonus miles from time to time at the discretion of Etihad Holidays. Etihad Guest® miles can also be redeemed for Etihad Holidays packages. Please specify your valid Etihad Guest® membership number at the time of booking. For any questions regarding your Etihad Guest® accrual call 800 2324 (within the UAE) or +971 2 599 0700 (outside the UAE).

 

Hotel taxes and service fees

Etihad Holidays markets hotels under a “prepaid” model, where we collect the full amount from you in advance and manage the payments to the hotel/Feature/third party reservation facilitator on your behalf. The booking shall be made by Etihad Holidays on your behalf and it shall include two components to the reservation: amounts being paid by Etihad Holidays to the hotel/Feature/third party reservation facilitator on your behalf as well as compensation for services retained by Etihad Holidays. In connection with facilitating your booking, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover any amount paid to the hotel/Feature/third party reservation facilitator related to your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, good and services tax, and/or other similar taxes. The amount paid to the hotel/Feature/third party reservation facilitator in connection with your reservation for taxes may vary from the amount estimated and include in the amount charged to you. The amount charged to you also includes an amount to compensate Etihad Holidays for services in connection with the handling of your reservation.

Etihad Holidays is not the vendor collecting and remitting taxes to the applicable taxing authorities. Hotel/Feature/third party reservation facilitator, as vendors, include applicable taxes in the amounts displayed by Etihad Holidays and we hand over such amounts directly to the vendors. Some hotels may charge a “resort fee” or “city tax” upon check in that you are responsible for. Etihad Holidays is not a co-vendor associated with the vendor with whom we book or reserve customer’s travel arrangements. Some hotels are provided by Travelscape LLC or Vacationspot, SA. and you will be advised at the time of booking if this is the case. Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location.

 

Rental car taxes and service fees

Rates for holidays including a rental car do not include state/local taxes, petrol, optional insurance, Collision Damage Waiver (CDW), under age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Rental car drivers must be 21 years of age or older. A valid driver’s license and major credit card in driver’s name are required. Car rental companies may require additional taxes and fees to be paid by you at their rental counter when renting a vehicle.

5. Changes or cancellation by you

To avoid change fees and cancellation fees we highly recommend you purchasing comprehensive travel insurance. Cancellation is defined as a change to the departure date, a change in name (exceptions may be permitted for small corrections), a reduction to the number in the party, rebooking airfare, and/or the termination of the entire trip. All other changes to a reservation constitute an amendment. All amendments are subject to availability. Separate cancellation policies may apply to optional Features, public holiday and special event departures.

 

Amendments
If you wish to change your booking after a deposit has been paid, the Lead Name should contact their Travel Agent if they booked via a Travel Agent; or Etihad Holidays if they booked directly and subject to availability, we will try to meet the request. Cancellation terms will depend on the nature of the services, the type of Holiday and package type booked:

 

a) Amendment fees for Etihad Holidays Packages

Amendment fees for Etihad Holidays Packages
Number of days between the booked departure date and the date your request for Revision is received by us Etihad Holidays Amendment fee
4 days or more

Revisions impacting air AED300/ USD80 per person/ ticket plus land supplier fees (if any)

Revisions impacting only land AED300/ USD80 per booking plus supplier fees (if any)
3 days or less & no show No refund

 

b) Amendment fees for Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination involving Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self Drive itineraries and Disneyland® Resort)

Amendment fees for Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination involving Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self Drive itineraries and Disneyland® Resort)
Number of days between the booked departure date and the date your request for Revision is received by us Etihad Holidays Amendment fee
25 days or more

Revisions impacting air AED300/ USD80 per person/ ticket plus land supplier fees (if any)

Revisions impacting only land AED300/ USD80 per booking plus supplier fees (if any)
24 days or less & no show No refund

 

c) Amendment fees for Standalone hotel, car and/ or Feature bookings

Amendment fees for Standalone hotel, car and/ or Feature bookings
Number of days between the booked departure date and the date your request for Revision is received by us Etihad Holidays Amendment fee
48 hours or more AED100/ USD25 per booking plus supplier fees (if any)
Inside 48hrs & no show No refund

 

Important notes:
Many suppliers, particularly airlines, cruise companies, Disneyland® Resorts, Ski & Safari operators and some hotels do not permit us to change names or travel dates and impose full cancellation charges for amendments. Special Event tickets including but not limited to Formula 1 are also non-refundable.

If this is the case, we will pass these charges on to you, in addition to our administration charges. Some accommodation types, particularly self-catering, cruise ship cabin and hotel rooms with reductions for 3 + people, and are priced according to the number of occupants. If fewer people travel than originally booked there will be extra charges to pay, which will be advised to you when you make the changes.

 

Cancellations
If you or any customer named on your Holiday booking  wishes to cancel your booking once a booking has been confirmed and an invoice or receipt has been issued, the Lead Name must notify their Travel Agent (or Etihad Holidays direct if the booking was made directly with Etihad Holidays) in writing. The cancellation charges you will be required to pay will be calculated on the basis of the date we receive the written notification and the booked departure date and the package type that was purchased. Please note we cannot refund deposits, amendment fees or insurance premiums. We strongly recommend that you take out comprehensive holiday insurance which includes cancellation cover. We incur costs from the time you make your booking and you agree that if you cancel your booking, you will compensate us for our expenses and losses as per the table and paragraphs below or if greater (for example if cruise companies, Disneyland® Resorts, Ski & Safari operators and some hotels are concerned) the cost borne by us as a result of your cancellation.

Cancellation charges vary according to the type of Holiday booked and certain hotels and products. You will be advised at the time of booking of the relevant cancellation terms and conditions.

 

a) Cancellation fees for Etihad Holidays Packages

Cancellation fees for Etihad Holidays Packages
Number of days between the booked departure date and the  written Cancellation is received by us Cancellation penalty
4 days or more AED400/ USD110 per person/ ticket plus supplier fees (if any)
3 days or less & no show No refund

 

b) Cancellation fees for all Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination involving Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self Drive itineraries and Disneyland® Resort

Cancellation fees for all Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination involving Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self Drive itineraries and Disneyland® Resort
Number of days between the booked departure date and the  written Cancellation is received by us Cancellation penalty
25 days or more AED400/ USD110 per person/ ticket plus supplier fees (if any)
24 days or less & no show No refund

All Holidays to Maldives, Seychelles and Mauritius during the Peak Season (i.e. 20 December – 15 January) are non-refundable if cancelled within 90 days of the date of booked departure or in case of no show and the cancellation amount equals 100% of the booking value.

 

c) Cancellation fees for Standalone hotel, car and/ or Feature bookings

Cancellation fees for Standalone hotel, car and/ or Feature bookings
Number of days between the booked departure date and the  written Cancellation is received by us Cancellation penalty
48hrs or more AED200/ USD50 per booking plus supplier fees (if any)
Inside 48hrs & no show No refund

 

During Public Holidays and over Special Events stricter conditions may apply for some hotels and suppliers. Cancellation terms & conditions specific to your booking will be advised and confirmed at time of booking.

For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our Holidays. Please contact your Etihad Holidays Agent for details.

For any groups of ten or more customers travelling together special terms & conditions apply, which will be advised during the booking process.

 

d) Standalone Hotel only bookings

For all Standalone Hotel only bookings, the cancellation policy of the hotel will be advised at time of booking. Some rate plans are fully non-refundable, other rate plans can be changed, amended or cancelled free of charge until a specified period of time prior to the booked arrival date.  For all changes to standalone Hotel only bookings please refer to the hotel terms and conditions provided at time of booking. In addition to fees imposed by suppliers, Etihad Holidays is charging a fee for all amendments and cancellations.

6. If we have to change or cancel your holiday

We will do our utmost to deliver your Holiday as booked. As we plan the arrangements many months in advance we may occasionally have to make changes and we reserve the right to do this at any time.

If we have to make a Significant Change (as defined below) in circumstances where there has been no Force Majeure, we will notify the Lead Name or your Travel Agent as soon as practically possible and you will have one of three options to choose from, within the notified period:

  • accepting the changed arrangements;
  • transferring to another holiday offered by us and paying or receiving a refund for any price difference; or
  • cancelling your holiday and receiving a refund of all monies paid to us (excluding any travel insurance)

Significant Changes are limited to changes involving:

  • Your departure airport;
  • Your destination area;
  • A change of accommodation to a lower star grading; or
  • Your departure time from your Etihad origin airport, or length of holiday by more than 12 hours (excluding transport delays once you have checked-in).

7. Refunds

In cases where any part of your Holiday is on a request basis, the deposit or final payment will only be refunded in full if Etihad Holidays is unable to confirm the booking and no cancellation charges apply to any confirmed components of the Holiday.

No refunds will be available on unused services.

No refund will be given in any circumstances unless original travel documents and invoice are returned to Etihad Holidays

Subject to the above conditions, refunds if any will be processed within 21 days of the presentation of the original travel documents and invoice to Etihad Holidays.

Any refunded payments will be processed by the same payment method used to make the booking initially and to the same payee. The exception for this will be cash payments received by Etihad Holidays for Holiday packages which will be refunded in the form of a cheque to the original payee on presentation of valid identification.

8. Our liability to you

We accept responsibility for ensuring that the Holiday you book with us are supplied as described in our brochure or on our website. If any part of the Holiday is not provided as promised, we will pay you appropriate compensation if this has affected your enjoyment of your Holiday. We accept responsibility for the acts and / or omissions of our employees and agents. Our liability in all cases (including in cases of gross negligence) except for death or bodily injury shall be limited to a maximum of the cost of your Holiday and any reasonable directly attributable costs.

We accept no responsibility for any delays or cancellations or non-availability of any meal or service due to Force Majeure.

In rare cases errors may occur when inputting prices into our reservations system or when printing our brochure. We regret that any contract entered into on the basis of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when booking a Holiday. In the unlikely event of a booking being made following a systems error we will advise you as soon as possible and offer you the choice of either a cancellation with a full refund or continuing with your arrangements upon payment of the difference in price applicable.

You should note that the acceptance of any liability on our part in any circumstances is subject to the amount of any claim against Etihad Holidays being reduced by any amount paid to the claimant from time to time for the same claim such as (i) any employee, agent or supplier of Etihad Holidays who is in any way responsible for the death, injury or illness you suffer and / or (ii) under any relevant insurance policy held by the claimant.

If you, or any customer named on your Holiday booking, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your Holiday arrangements, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to your undertaking to assign any costs and benefits received under any relevant insurance policy to ourselves. In any case, we limit the cost of our assistance to you and all customers named on your Holiday booking to maximum AED 10,000 or USD 2725.

In respect of Etihad flights included in your Holiday we will use our reasonable endeavours to ensure that in the event of a delay exceeding 3 hours, you will receive light refreshments, in the event of a delay exceeding 6 hours, you will receive a main meal, and in the event of an overnight delay, wherever possible, you will receive meals and accommodation. This section 9.6 is subject to the availability of meals and / or accommodation, and the policies of third party operators, at the location of the delay.

We do not recommend, arrange or endorse any specific medical services or medical service providers. Notwithstanding anything herein, we will not be liable for any damages, claims, injuries, health risks, losses, liabilities, incidental or consequential damages (collectively known as “damages”) whatsoever and howsoever caused, arising out of, or in connection with, the use or misuse of the medical services received during your Holiday, whether such damages arise in contract, tort, negligence, equity, statute law, or by way of any other legal theory.

If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher provided by a third party such as surface transportation, hotel reservations, car rental, or any other activities, in doing so we act only as your agent. We will have no liability to you for any such services we arrange for you unless any loss or damage is caused solely by our gross negligence and in such case our liability shall be subject to this section 9 of these Booking Conditions. The terms and conditions of the third party service provider will apply, such conditions are available from us upon request.

9. Your responsibility

You must ensure that you and all customers named on your Holiday booking have valid passports, any appropriate visas and vaccinations. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. You are solely responsible for all such costs, delays and illness. Please check with the appropriate tourist board/embassy of the destination you are travelling to prior to departure to ensure you have fulfilled any visa/passport requirements in good time before you depart.

You are responsible for providing all information to us which we or any airline or other carrier or customs or governmental body may require. This may include information about your name, passport number, nationality, date of birth, gender, country of residence, travel history, occupation, home address, point of origin, final destination and address at destination.

You are responsible for ensuring that any existing medical conditions or disabilities, which may require assistance, are declared to us before you book your Holiday or, if newly diagnosed, before the date of departure. We can only accept your booking upon the clear understanding that we cannot be liable if any carrier refuses to accept you or any customers named on your Holiday booking as a passenger if this information is not made known to us. In all circumstances it remains your responsibility to ensure that you are fit to travel and to participate in all of the services and facilities which you have booked and undertaken and also that you have taken the relevant travel and medical insurances. We reserve the right to ask for further medical information from you if you notify a health matter to us and to refuse or cancel your Holiday in our absolute discretion.

You are responsible and liable for the behavior of yourself and all customers named on your Holiday booking. We or our suppliers reserve the right to refuse your booking or to remove you and/or any customers named on your Holiday booking from any Holiday arrangement if you or any of the customer named on your Holiday booking is reasonably deemed to behave in a disruptive or dangerous manner. We will make no refund or payment of any costs incurred by you or any customers named on your Holiday booking under these circumstances, and you may face criminal prosecution.

You are reminded that Captains of aircraft have absolute authority over the aircraft and its passengers whilst boarding or in flight. The Captain or other authorized representative of an airline can refuse to carry anyone if they are unruly or are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your Holiday will terminate immediately and will be considered as a cancellation by you in accordance with section 6.5 in such circumstances we will have no further responsibility or liability to you or any customers named on your Holiday booking.

If you participate in any activity (including any sports, water sports or winter sports) whilst on Holiday such participation is at your own risk and it is your own responsibility to obtain the relevant insurance.

If you receive any medical services whilst on Holiday you acknowledge and agree that such services shall be taken at your own risk and it is your own responsibility to consult appropriate health professionals on any matter relating to your health and well-being.

10. Insurance

For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our Holidays. Please contact your Etihad Holidays Agent for details.

11. Complaints

We plan all the Holiday arrangements with great care, and in the unlikely event of a complaint about any aspect of your Holiday, it should be reported immediately to the Etihad Holidays’ local representative or to the Etihad Holidays Sales & Service Team (+971 2 599 0700), who will give a priority response to resolve in-resort issues.

Should the matter not be resolved while you are on Holiday, any complaint must be submitted in writing within 30 days of return from your Holiday to your Travel Agent or to Etihad Holidays, Guest Relations Department, P.O. Box 35566, Khalifa City A, Abu Dhabi, United Arab Emirates, or by e-mail to feedback@etihad.ae

We regret we cannot entertain claims outside this period. 

12. Important Notice

Etihad Holidays, its employees, officers, directors and shareholders (collectively, “Etihad Holidays”) does not own, control or operate any hotel or any land and/or water transportation vehicles including without limitation, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses, or local tour companies which may offer excursions or tours. Etihad Holidays occasionally enters into contracts with hotels and air, land or water transportation companies, but all such entities are owned and operated by independent contractors. Etihad Holidays is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control.

In order to process your booking and to ensure that your Holiday arrangements run smoothly and meet your requirements, we will need to use the information which you provide to us, including your name, contact details special needs/ dietary requirements. We will ensure that proper security measures are in place to protect your information. We will share your information with the relevant suppliers concerning your Holidays arrangements. This information may also be provided to security and credit checking companies, public authorities including customs and immigration if required by them, or as required by the applicable law. Except as set out in these Booking Conditions, we will not share your information with any person who is not a supplier concerning your Holiday arrangements. In making the Holiday booking, you consent to this information being shared with the relevant suppliers. Please note that where this information is also held by your Travel Agent, this information will also be subject to your Travel Agent’s data protection policy.

The Etihad Holidays name and logo may appear on posted or hand-held signs at your hotel, at the airport of your departure or destination, in vans, buses, coaches or elsewhere during your vacation. This use of the Etihad Holidays name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Etihad Holidays owns, controls or operates any entity displaying such a sign, or that Etihad Holidays employs or controls any person holding or displaying such a sign.

 

 

Applicable on or after 10 October 2017 until further notice.