If you use the Etihad Websites to make a flight
booking or manage a reservation, we will collect and use information about you
as necessary to manage the booking. This may include personal information such
as your name, gender, date of birth and passport details, any meal preferences
or frequent flyer programme membership references (if applicable) together with
payment details and contact information (such as phone number and e-mail
address) for the lead passenger.
If you or any passenger travelling has special health,
dietary or access requirements, which you or they would like us to be aware of,
we may collect information about these matters where this is provided.
Where you are
making a booking on behalf of other travelling passengers, it is your responsibility
to represent that passenger in the booking process and explain how we will use
their consent to make the booking and share their details with us as
On some routes we are required to pass details of the
itinerary and booking details in our Passenger Name Record system to border
control, customs and law enforcement officers at ports of entry / exit on your
itinerary. This currently includes all flights through an airport in Australia,
Canada, UK or USA. We will share this information with relevant authorities as
required and permitted by local and applicable laws. For more information on
these requirements please click here.
If you join our frequent flyer programme, Etihad
Guest, you will be asked to register your personal details with Etihad Guest.
This will allow Etihad Guest to manage your account and provide you with
rewards and benefits.
When you join Etihad Guest you will be asked to
confirm that you agree to share data between Etihad and Etihad Guest to receive
these benefits. Any information shared with Etihad Guest is held subject to
contact us with a query or comment about any of our services, or would like us
to keep you informed about latest news and developments at Etihad, we will need
to collect information about you (including your contact details) to help us
respond to your query or request. We may do this when you call our customer
support centre, or interact with us through our online support tools.
also keep a record of any communications we have with you (including a
recording of any calls you make). We do this in compliance with applicable laws
to help monitor and improve the quality of our customer support services. Where
you have asked to receive an information update from us, you are free to change
your preferences (for more information, refer to 'Updating your personal profile and preferences' section below).
If you have
registered a personal profile on one of the Etihad Websites, we may ask you to
provide additional information about your lifestyle, interests and family
background. This information helps us to provide a more personalized service to
From time to
time we hold events and special promotions to introduce Etihad to new
customers. If you come to one of these events, or take part in a promotion, we
may ask for your personal details to help us run the promotion and keep in
touch with you about our services and any special offers that we think may be
of interest. Any information, which you provide, will be used in accordance
communications from us at any time (for more information, refer to 'Updating your personal profile and preferences' section below).
When you make
a flight booking with us we will process Flight
and Booking Information and Advanced
Passenger Information as described above. If you decline to
provide this information to
us, or provide us with incomplete or inaccurate information, we will not be able to complete your requested travel
The Etihad Guest Frequent Flyer Programme, Customer Support and Online Services, Online Profile and Events and Promotions are optional features of our service and we
will only process information about you in relation to these services if you
actively participate in these feature offerings. Whilst you are free to limit
the amount of personal information provided to us in relation to these
services, you need to be aware that certain features may be restricted or
disabled if full information is not provided.