Travel smarter with
Etihad TravelPass is the smartest way to explore the world. Fly more, pay less and travel with more flexibility than ever before.
With Etihad TravelPass, you get the freedom to decide where and when you travel. Choose from your favourite destinations and decide how many flights you’d like to book over the next 12 months. Then pick the TravelPass product that suits you best. Available in Economy and Business.
It’s quick and simple to book, and if your plans change, you can rearrange or cancel your flights for free. We’ll simply credit the TravelPass vouchers back to your account.
Now the hardest decision you’ll have to make is where to travel to first.
Join Etihad Guest to book with TravelPass. Join now
TravelPass is currently available for flights throughout the GCC, India, Pakistan, UK and Ireland.
Fly regularly to the same destinations? Our prepaid TravelPass options let you pay in advance for a set number of flights. You’ll have access to our best-value fares, and you’ll never have to worry about prices going up – your fare will be locked in for the duration of your TravelPass.
Depending on the TravelPass product you pick, you’ll be entitled to an instant Etihad Guest Tier upgrade, 25% bonus miles or 5kg of extra baggage. And you’ll earn Etihad Guest Miles every time you fly too. Welcome to a more rewarding way to fly. Read our questions below to find out more.
Choose the best TravelPass
package for you
Enter your Etihad Guest details to create an account. Not a member?
Use your account to book or change flights with TravelPass, manage travellers and buy more TravelPass vouchers
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Call 02 511 2441 or email us at firstname.lastname@example.org
Search and pay for TravelPass products at travelpass.etihad.com.
That depends on the TravelPass product you’ve selected. Pick from packages of six flights to a single destination, up to 20 flights to multiple destinations.
It’s quick and easy to book a flight with TravelPass. Visit travelpass.etihad.com, log in using your Etihad Guest username and password then book your flight. Simple.
Yes! TravelPass bookings are fully flexible, meaning that you can change or cancel them for free. We’ll simply credit your TravelPass voucher back to your account to use another time.
You can change or cancel your ticket up to one hour before your flight – your TravelPass will not be credited otherwise.
Yes, every time you fly with your TravelPass, you’ll earn Etihad Guest Miles. By the time you’ve used all the flights on your TravelPass, you should have earned enough miles to book another flight for free.
And depending on what TravelPass product you pick, you’ll also be rewarded with even more benefits when you travel.
Depending on your current Tier Status and the TravelPass product you pick, you’ll be entitled to an instant Etihad Guest Tier upgrade, 25% bonus miles or 5kg of extra baggage.
If you are purchasing multiple TravelPass products, you must have flown all trips on your existing TravelPass before you will be entitled to any further benefits.
The https://travelpass.etihad.com ( "TravelPass website"), is operated by Etihad Airways P.J.S.C. ("Etihad") which is a Public Joint Stock Company established by Emiri Decree and is incorporated in the Emirate of Abu Dhabi, United Arab Emirates.
Agreement between you and Etihad
Please review these terms and conditions and the offered product details carefully before using the TravelPass website.
By accessing and using the TravelPass website, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein and incorporated (the "Agreement"). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use the TravelPass website in accordance with all terms and conditions herein.
‘TravelPass’ means a product purchased on the TravelPass website or through a dedicated TravelPass support team, for a number of select destinations with Etihad Airways. TravelPass is a flexible product consisting of a package of flights which offer discounts to its users on Etihad Airways Business or Economy Class flight tickets to select destinations. Flexible means a flight can be booked or changed within the same booking class, or cancelled, free of charge, up to an hour before departure, throughout the validity of the TravelPass.
TravelPass is currently offered for an individual use only. This means once a guest purchases TravelPass product, that guest has to be the only product user and traveler (further referred to as “Traveler”). TravelPass product cannot be transferred or shared.
If the Traveler does not board a booked flight and/or fails to change or cancel the flight up to an hour before departure, the flight will be considered consumed and the appropriate number of flight tickets (vouchers) will be deducted from TravelPass balance without refund.
Etihad reserves the right, in its absolute discretion, to change the TravelPass product offering and its terms and conditions at any time without notice.
TravelPass products are subject to standard ticket fare rules and product terms and conditions and as detailed herein at all times. .
TravelPass Support is a dedicated Etihad’s team available to provide support to the TravelPass users 24 hours, seven days a week. The team can be reached through email (email@example.com) or a phone number (+971025112441).
A guest can purchase TravelPass product on the TravelPass website or through the TravelPass Support. Guests can choose from products available on the TravelPass website, varying in number of flights packages with a choice to one destination only or multiple destinations within a region.
The debit/credit card should be in the name of the guest who is Traveler and the same card must be carried at the time of travel, together with a form of identity, for verification at airport check-in. If the cardholder is not the travelling passenger, then the Traveler must present a clear copy of the payment card upon check-in. For other conditions on use of debit and credit cards refer to Etihad Airways terms and conditions, and these are implied incorporated herein.
Etihad Guest membership
A guest must be an Etihad Guest member to be able to purchase a TravelPass product. The guest needs Etihad Guest credentials (username and password) to log in to the TravelPass website and be able to complete the purchase and/or manage the TravelPass product online.
To become an Etihad Guest member (if not already one), the user must complete the Enrolment Form on etihadguest.com and complete the enrollment process. For Etihad Guest terms and conditions and details on Etihad Guest membership refer to Etihad Guest Terms and Conditions.
The Etihad Guest number is personal and may only be used by the Traveller. It is Traveller’s responsibility to take appropriate care of the Etihad Guest Card and the Etihad Guest number to prevent unauthorized persons from accessing the TravelPass account.
Validity of every TravelPass product is stated on the TravelPass website and it applies from the date of purchase.
Etihad may declare the TravelPass product void and/or block it with immediate effect upon/in the event of:
i) request by the guest
ii) non-compliant use/misuse of the TravelPass product in Etihad’s reasonable discretion
iii) fraud or abuse of the TravelPass product in Etihad’s reasonable discretion
iv) payment disputes with the guest.
TravelPass product can be managed online on the TravelPass website. Traveller logs in by using the Etihad Guest credentials. Traveller’s self-service options on the TravelPass website include ability to book a flight, change a booked flight and cancel it at any time up until an hour before the scheduled departure (after which and unless cancelled the flight will be considered consumed).
Traveller can book, change and/or cancel the flight only on the TravelPass website or by reaching out to the TravelPass Support. These options will not be available on etihad.com or Etihad Airways mobile app for the TravelPass guests.
Upon booking a flight on the TravelPass website, to check-in and select a seat or a meal, Traveller has to visit etihad.com or Etihad Airways mobile app, as these options are currently not available on the TravelPass website as of today. Alternatively, to perform these actions, Traveller can reach out to the TravelPass Support as well as Etihad Airways Contact Centre.
Infant(s) cannot be added to the TravelPass ticket.
TravelPass product itinerary cannot be combined with any other itinerary.
Traveller can own more than one TravelPass product but cannot combine them in the same itinerary.
Travel on Etihad Airways is subject to standard fare rules and Etihad’s Conditions of Carriage available at [https://www.etihad.com/en-ae/legal/terms-and-conditions] , and are implied incorporated herein.
Purchase of Upgrades and extras
TravelPass products are not eligible for certain extra value services:
TravelPass Travellers can avail of any other extra ancillary service on etihad.com or Etihad Airways mobile app for additional applicable fees and charges.
TravelPass products are refundable within their validity period.
TravelPass guest has to contact TravelPass Support to apply for a refund, if the product is still within the validity period. TravelPass Support team will assist with calculating the refund amount and processing the refund of the product.
Guest applying for a refund of an unutilised TravelPass product is eligible for a refund value of the amount paid for the product.
Guest applying for a refund of a partially-utilised TravelPass product will be refunded the value of unutilised vouchers minus a refund fee. Please note:
The refund value will be refunded through original form of payment.
Modifications to the product
TravelPass website contains all the information and applicable details specific to a product, under the information icon appearing next to the product on the product search page, after conducting the preferred product search.
Etihad reserves the right to change, modify and cancel any TravelPass related services and product features at any time without notice.
In case Etihad cancels a route which is part of a purchased TravelPass product, the guest can choose to refund the product. The guest will be refunded an amount which corresponds to the value of unutilised vouchers. No refund fee will be charged in this case.
Modification of terms
Etihad Airways tries to ensure that the information contained in the TravelPass website is as accurate as possible. However, inaccuracies may arise from time to time. Etihad Airways accepts no responsibility for any errors in the information contained in the TravelPass website.
The TravelPass website contain, inter alia, information about the products and services Etihad Airways or a third party is offering. This information and all other material on the TravelPass website are provided in good faith. By using the TravelPass website you agree and acknowledge that Etihad may update, change or amend the Terms and Conditions and relevant policies and/or other information provided on the TravelPass website at any time without advance notice.
Changed terms and conditions will become effective once posted on the TravelPass website, and will not have any retrospective effect on existing contractual arrangements made through TravelPass website. You should re-read these terms and conditions every time you visit the TravelPass website to ensure you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the TravelPass website after any change is deemed to be your acceptance of the modified terms and conditions.
The TravelPass website is owned by third party providers and operated by Etihad. While Etihad uses all reasonable endeavours to make the TravelPass website and associated services available, we cannot guarantee that the website will operate continuously or without interruption.
The TravelPass website may contain links and pointers to internet sites maintained by third parties. Etihad does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third-party links and pointers.
Disclaimer of warranties, Indemnity and Limitation of Liability
Etihad makes no representations or warranties, either expressed or implied, with respect to the TravelPass website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.
Your access to and use of software and other materials on, or through, the TravelPass website is solely at your own risk. Etihad makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.
As a condition of use of the TravelPass website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the TravelPass website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.
Subject to applicable law, under no circumstance is Etihad responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the TravelPass website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages.
This includes any information, products or services obtained through or any contract entered into via the TravelPass website, but excludes carriage by air performed by Etihad in respect of any ticket obtained using the booking engine provided in the TravelPass website, which is subject to the conditions of carriage and applicable international conventions.
When using the TravelPass website you agree:
If Etihad considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using TravelPass website, Etihad reserves the right to:
Copyright and trademarks
All content of the TravelPass website is subject to copyright.
The TravelPass website is for the Traveller’s personal and non-commercial use. Traveller will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, any intellectual property, software, products or services obtained from the TravelPass website.
Etihad, Etihad TravelPass and any other product, logo, mark or trade names of Etihad referenced in the TravelPass website are our trade marks or registered trade marks. Other product and company names mentioned herein may be the trademarks of their respective owners.
Choice of law and jurisdiction
These terms and conditions and the relationship between the guest - Traveller and Etihad are governed by laws of United Arab Emirates as applied in the Emirate of Abu Dhabi. Your use of the TravelPass website and the Etihad terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the exclusive jurisdiction of the courts in the Emirate of Abu Dhabi, United Arab Emirates. Etihad reserves the right to bring proceedings to the courts of the country of your location.
If you have any questions about these terms and conditions, please click here to email us your queries.