Travel smarter with

Etihad WorldPass

Introduction 

The https://WorldPass.etihad.com ( "Etihad WorldPass website"), is operated by Etihad Airways P.J.S.C. ("Etihad") which is a Public Joint Stock Company established by Emiri Decree and is incorporated in the Emirate of Abu Dhabi, United Arab Emirates.

Agreement between you and Etihad

Please review these terms and conditions and the offered product details carefully before using the Etihad WorldPass website.

By accessing and using the Etihad WorldPass website, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein and incorporated (the "Agreement"). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use the WorldPass website in accordance with all terms and conditions herein.

Etihad WorldPass product

‘Etihad WorldPass’ means a product purchased on the Etihad WorldPass website or through a dedicated Etihad WorldPass support team, for a number of select destinations with Etihad Airways. Etihad WorldPass is a flexible product consisting of a package of flights which offer discounts to its users on Etihad Airways Business or Economy Class flight tickets to select destinations. Flexible means a flight can be booked or changed within the same booking class, or cancelled, free of charge, up to an hour before departure, throughout the validity of the Etihad WorldPass.

Etihad WorldPass is currently offered to individual in addition as a shared product and corporate users for own use as well as use by their nominated additional users only. This means once a guest (further referred to as “Traveller”) purchases a Etihad WorldPass product, that guest may add additional guests to his group of pre-defined users, and either one or all of them may use the Etihad WorldPass product in accordance to its terms and conditions. Etihad WorldPass product can only be shared within the group of pre-defined users.

If any Traveler does not board a booked flight and/or fails to change or cancel the flight up to an hour before departure, the flight will be considered consumed and the appropriate number of flight tickets (vouchers) will be deducted from Etihad WorldPass balance without refund.

Etihad reserves the right, in its absolute discretion, to change the Etihad WorldPass product offering and its terms and conditions at any time without notice.

Etihad WorldPass products are subject to standard ticket fare rules and product terms and conditions and as detailed herein at all times.

Support

Etihad WorldPass Support is a dedicated Etihad’s team available to provide support to the Etihad WorldPass users 24 hours, seven days a week. The team can be reached through email (WorldPass@etihad.com) or a phone number (+971 025112441).

Purchase

A guest can purchase Etihad WorldPass product on the Etihad WorldPass website or through the Etihad WorldPass Support. Guests can choose from various products available on the Etihad WorldPass website, varying in number of flights packages with a choice to one destination only or multiple destinations within a region.

The standard Etihad Conditions of Carriage as available at [https://www.etihad.com/en-ae/legal/conditions-of-carriage] and implied incorporated herein, shall apply to any Traveler on individual or shared Etihad WorldPass products. For conditions on use of debit and credit cards refer to Etihad Airways terms and conditions, and these are implied incorporated herein.

Etihad Guest membership

A guest must be an Etihad Guest member to be able to purchase a Etihad WorldPass product. The guest needs Etihad Guest credentials (username and password) to log in to the Etihad WorldPass website and be able to complete the purchase and/or manage the Etihad WorldPass product online. Any additional guests added to pre-defined group of users on a Etihad WorldPass product need not be Etihad Guest members.

To become an Etihad Guest member (if not already one), the primary user must complete the Enrolment Form on etihadguest.com and complete the enrollment

process. For Etihad Guest terms and conditions and details on Etihad Guest membership refer to Etihad Guest Terms and Conditions.

The Etihad Guest number is personal and may only be used by the Traveller It is Traveller’s responsibility to take appropriate care of the Etihad Guest Card and the Etihad Guest number to prevent unauthorized persons from accessing the Etihad WorldPass account.

Validity

Validity of every Etihad WorldPass product is stated on the Etihad WorldPass website and it applies from the date of purchase.

Etihad may declare the Etihad WorldPass product void and/or block it with immediate effect upon/in the event of:

i) request by the guest

ii) non-compliant use/misuse of the Etihad WorldPass product in Etihad’s reasonable discretion

iii) fraud or abuse of the Etihad WorldPass product in Etihad’s reasonable discretion

iv) payment disputes with the guest

v) any form of re-sell or distribution of the Etihad WorldPass product tickets by the guest in violation of the terms and conditions.

Product use

Etihad WorldPass product can be managed online on the Etihad WorldPass website. Traveler(s) logs in by using the Etihad Guest credentials. Traveller’s self-service options on the Etihad WorldPass website include ability to book a flight, change a booked flight and cancel it at any time up until an hour before the scheduled departure (after which and unless cancelled the flight will be considered consumed).

Traveller can book, change and/or cancel the flight only on the Etihad WorldPass website or by reaching out to the Etihad WorldPass Support. These options will not be available on etihad.com or Etihad Airways mobile app for the Etihad WorldPass guests.

Upon booking a flight on the Etihad WorldPass website, to check-in and select a seat or a meal, Traveller has to visit etihad.com or Etihad Airways mobile app, as these options are currently not available on the Etihad WorldPass website as of today. Alternatively, to

perform these actions, Traveller can reach out to the Etihad WorldPass Support as well as Etihad Airways Contact Centre.

The user may add additional guests of any age group to the Etihad WorldPass product, however all prices are based on adult fares only. Etihad WorldPass product itinerary cannot be combined with any other itinerary.

Traveler can own more than one Etihad WorldPass product but cannot combine them in the same itinerary.

Etihad WorldPass products are for personal or corporate use by a pre-defined group of Travellers. Any form of re-sell, distribution or profiteering of the Etihad WorldPass products by a Traveller in violation of these terms and conditions and Etihad WorldPass policies is considered a breach, and will render the relevant Etihad WorldPass product (including any booked itinerary) as null and void without the possibility of a refund by Etihad.

Travel on Etihad Airways is subject to standard fare rules and Etihad’s Conditions of Carriage available at [https://www.etihad.com/en-ae/legal/terms-and-conditions] , and are implied incorporated herein.

Purchase of Upgrades and extras

Etihad WorldPass products are not eligible for certain extra value services:

• Travellers cannot bid for/purchase Upgrade on their booked flights.
• Travellers cannot bid for/purchase a Neighbor Free Seat (NFS) on their booked flights.

Etihad WorldPass Travellers can avail of any other extra ancillary service on etihad.com or Etihad Airways mobile app for additional applicable fees and charges.

Refunds

Etihad WorldPass products are refundable within their validity period as described below.

Etihad WorldPass guest has to contact Etihad WorldPass Support to apply for a refund, if the product is still within the validity period. Etihad WorldPass Support team will assist with calculating the refund amount and processing the refund of the product.

Guest applying for a refund of any unutilized Etihad WorldPass product is eligible for a refund value of the amount paid for the product within validity period.

Guest applying for a refund of any partially-utilized Etihad WorldPass product, refunds shall be based on the products purchase price with the deduction of the coupons used for travel

and travel completed, such travels to be valued at current full high season flexible fare of Y RBD and J RBD. Where the amount relating to completed travel is higher or equal to the purchase price, no refund will be made. For any product purchased with a 12-month validity, no refund will be given after 10-months have passed since original date of purchase of your Etihad WorldPass product.

Any refunds will only be through the original form of payment.

Modifications to the product

Etihad WorldPass website contains all the information and applicable details specific to a product, under the information icon appearing next to the product on the product search page, after conducting the preferred product search.

Etihad reserves the right to change, modify and cancel any Etihad WorldPass related services and product features at any time without notice.

In case Etihad cancels a route which is part of a purchased Etihad WorldPass product, the guest can choose to refund the product. The guest will be refunded an amount which corresponds to the value of unutilised vouchers. No refund fee will be charged in this case.

Modification of terms

Etihad Airways tries to ensure that the information contained in the Etihad WorldPass website is as accurate as possible. However, inaccuracies may arise from time to time. Etihad Airways accepts no responsibility for any errors in the information contained in the Etihad WorldPass website.

The Etihad WorldPass website contain, inter alia, information about the products and services Etihad Airways or a third party is offering. This information and all other material on the Etihad WorldPass website are provided in good faith. By using theEtihad WorldPass website you agree and acknowledge that Etihad may update, change or amend the Terms and Conditions and relevant policies and/or other information provided on the Etihad WorldPass website at any time without advance notice. Changed terms and conditions will become effective once posted on the Etihad WorldPass website and will not have any retrospective effect on existing contractual arrangements made through Etihad WorldPass website. You should re-read these terms and conditions every time you visit the Etihad WorldPass website to ensure you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the Etihad WorldPass website after any change is deemed to be your acceptance of the modified terms and conditions.

Site availability

The Etihad WorldPass website is owned by third party providers and operated by Etihad. While Etihad uses all reasonable endeavours to make the Etihad WorldPass website and associated services available, we cannot guarantee that the website will operate continuously or without interruption.

The Etihad WorldPass website may contain links and pointers to internet sites maintained by third parties. Etihad does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement or assumption of liability by us. You assume sole responsibility and liability for use of third-party links and pointers.

Disclaimer of warranties, Indemnity and Limitation of Liability

Etihad makes no representations or warranties, either expressed or implied, with respect to the Etihad WorldPass website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties. Your access to and use of software and other materials on, or through, the Etihad WorldPass website is solely at your own risk. Etihad makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

As a condition of use of the Etihad WorldPass website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the Etihad WorldPass website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

Subject to applicable law, under no circumstance is Etihad responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of

data or information) which arises out of or is in any way connected with your use of or inability to use the Etihad WorldPass website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the Etihad WorldPass website, but excludes carriage by air performed by Etihad in respect of any ticket obtained using the booking engine provided in the WorldPass website, which is subject to the conditions of carriage and applicable international conventions.

Acceptable use

When using the Etihad WorldPass website you agree:

• to use it solely to determine the availability of products and services offered by Etihad and to assist you to transact business with us. You agree to use the Etihad WorldPass website only for personal, non-commercial use.
• to use the Etihad WorldPass website’ services to make only legitimate transaction purposes.
• not to make any false or fraudulent transactions. Etihad may cancel, without notice, all transactions that are not consistent with Etihad policy.
• not to deface, alter or interfere with the front end "look and feel" of the Etihad WorldPass website or the underlying software code.
• not to take any action which will impose an unreasonable or disproportionately large load on the Etihad WorldPass website or related infrastructure.
• to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Etihad WorldPass website are your sole responsibility.
• not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the Etihad WorldPass website, nor to upload any material that contains any computer viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any software or equipment.
• not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or
• ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
• not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights.
• not to obtain or attempt to obtain unauthorised access to the Etihad WorldPass website or any private or member account areas on the Etihad WorldPass website, nor to impersonate any person or misrepresent your affiliation with another person.
• not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Etihad nor any of our associated companies or third parties. Also, not to do anything that is otherwise unlawful or which may create any liability on the part of Etihad.
• violate this Agreement or any applicable legislation in any other manner
• to have read, acknowledged and accept the product details and terms and conditions as listed on the website.

If Etihad considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using Etihad WorldPass website, Etihad reserves the right to:

• warn you that you have breached these terms and conditions, and ask you to stop such conduct;
• delete any material or content which you may have posted without notice to you;
• take measures (including terminating, suspending or restricting your access) to, and preventing you from using the Etihad WorldPass website;
• cancel any transactions without refund that you may have with Etihad without reference to you;
• report your activities to service providers such as internet, mobile, or telecom providers, and/or relevant authorities;
• take legal action against you.

Copyright and trademarks

All content of the Etihad WorldPass website is subject to copyright.

The Etihad WorldPass website is for the Traveller’s personal and non-commercial use. Traveller will not modify, copy, distribute, transmit, display, perform, reproduce, publish,

license, create derivative works from, transfer, or sell any information, any intellectual property, software, products or services obtained from the Etihad WorldPass website.

Etihad, Etihad WorldPass and any other product, logo, mark or trade names of Etihad referenced in the Etihad WorldPass website are our trade marks or registered trade marks. Other product and company names mentioned herein may be the trademarks of their respective owners.

Privacy policy

By including additional guests to a Etihad WorldPass product, the individual or corporate user agrees that you are providing personal information of all guests and thereby have their explicit consent to provide this personal information to Etihad on their behalf. In the event of any claims against Etihad relating to providing personal data without appropriate consent, the individual or corporate user shall fully indemnify and hold Etihad harmless.

The Traveller(s) consents that their personal information has been obtained freely to be collected, used or processed by Etihad for purpose of Etihad WorldPass.

The personal information provided by Traveller(s) will be processed in accordance with Etihad Guest’s Privacy Policy. Please click here to view our Privacy Policy as incorporated by reference to these terms and conditions.

Cookie policy 

Please click here to view our Cookie Policy.

Choice of law and jurisdiction

These terms and conditions and the relationship between the guests – Traveller(s) and Etihad are governed by laws of United Arab Emirates as applied in the Emirate of Abu Dhabi. Your use of the Etihad WorldPass website and the Etihad terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the exclusive jurisdiction of the courts in the Emirate of Abu Dhabi, United Arab Emirates. Etihad reserves the right to bring proceedings to the courts of the country of your location. If you have any questions about these terms and conditions, please click here to email us your queries.