21 Apr 2014 11:30
Etihad Airways, the national airline of the United Arab Emirates, has today announced fivesenior appointments in operations, marketing and guest experience, as part of the progressive realignment of the business to the Etihad Aviation Group structure announced last month.
The new structure marks the transition from a single
entity airline to a wider global aviation group. It distinguishes the functions relating purely to Etihad Airways and those which
support the growth and success of its subsidiaries, joint venture companies and
Rick Allen joins Etihad Airways from Air Canada to
become Senior Vice President Operations, and will be responsible for flight operations,
guest services, crew resources, operations logistics, and operations standards.
Allen will assume responsibility as Flight Operations post holder this the
An airline operations executive with over 30 years’ experience,
Allen is a fully-qualified pilot with more than 17,000 hours of total flying
time and holds a current licence for the Boeing 777 aircraft. He also possesses extensive business and managerial experience. As the
Managing Director Flight Operations with Air Canada, he oversaw all flight operations
and related activities.
James Hogan, President and Chief Executive of Etihad
Airways, said: “I am delighted to announce these important appointments as we
transition Etihad Airways into the Etihad Aviation Group.
“The operations role is critical to the operation of the
airline and I am very pleased we have been able to appoint an internationally
experienced operations executive in Rick Allen.”
Chris Youlten has been appointed to the newly
created position of Senior Vice President Airport and Network Operations, reporting
to the Chief Operating Officer. He was formerly Vice President Network
Operations, at Etihad Airways.
Andrew Ward will be acting in the new position of Senior
Vice President Marketing, following his role as Vice President Marketing, reporting
to the Chief Operating Officer when appointed. Until then he will report to the
Chief Commercial Officer.
Fiona Morrisson has been appointed Vice President,
Guest Experience Midfield Terminal, having previously served as Etihad Airways
Vice President, Guest Experience. In this new position, Morrison will design
and support delivery of the guest experience for the Midfield Terminal. This will
be Etihad Airways’ new hub airport from July 2017 and the role has been established
now to ensure appropriate planning and preparation.
Calum Laming has been appointed Vice President Guest
Experience. He returns to Etihad Airways having held the executive
position of General Manager Customer Experience in Air New Zealand since March
2013, reporting directly to the Chief Marketing and Customer Officer. Laming
was previously Head of Guest Experience at Etihad Airways.