Travel updates

Last updated Friday 3 July 2020 at 03:00pm UAE

COVID-19 test required to enter Abu Dhabi 

If you are travelling from another emirate to reach Abu Dhabi airport, you must present a negative COVID-19 test before you will be permitted to enter Abu Dhabi. The test must be valid within 48 hours. 

Contact us when you’re ready

If your travel plans have been affected by our network changes, you don’t have to contact us straight away to change your flight. We’ll keep your ticket open for you to book whenever you’re ready.

Our network

Throughout July, we’re planning to operate flights to more than 40 worldwide destinations. We continue to work closely with the UAE Government and global aviation authorities to increase our network in the future.

Flights from Abu Dhabi

Foreign citizen in the UAE? See our flight schedule from Abu Dhabi.

 

Flights to Abu Dhabi

UAE National or resident? Make sure you have ICA approval from the Abu Dhabi Government before you fly. 

Transfer via Abu Dhabi

Fly via Abu Dhabi to destinations across Europe, Asia and Australia.

 

Travel regulations

Stay up to date with the latest travel regulations and guidelines for the destination you're flying to.
 

How to change your flight

If you booked your flight before 31 August to travel any time until 30 November 2020, you can change your flight for free.

Cancel your trip and save it for later with Etihad Credit. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles, and you can travel any time before 31 October 2021.

Or you can simply rebook your trip at a time that suits you – you can even pick a new destination anywhere on our network.

If you’re eligible, you can request a refund.

Booked with a travel agent? You’ll need to speak to them to make changes to your booking.

Etihad Credit

Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. You can use your credit at any time within two years to pay for flights or extras for yourself, your family or your friends. 

Rebook before 30 November

Rebook your trip before 30 November 2020 and travel to any destination on our network before 31 October 2021. It’s free to change your trip and we’ll remove the fare difference if you travel within the same zone before 30 September 2020.

Keep your ticket open

If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 31 October 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.

Request a refund

You are entitled to a refund if your flight has been cancelled by Etihad Airways and you were scheduled to fly from Australia, Canada, the European Union, Switzerland, the UK or the US.

Important information about your trip

Due to government restrictions across our network, you will only be permitted to carry a personal item on board, such as a handbag, backpack or laptop bag. This can weigh up to 5kg. You may check in your remaining cabin baggage before you fly for free. This applies if you are flying in Economy, Business or First.

Our lounges in Abu Dhabi remain closed, and we’re working to reopen them as soon as we can.

Remember to read our regulations before you travel, or to check up-to-date flight restrictions around the world, please visit the IATA Travel Centre.

COVID-19 self-assessment

If you’re worried you’ve been exposed to COVID-19 or have any symptoms, take our COVID-19 self-assessment for an easy-to-understand and personalised assessment in minutes. The results will help you understand your probability of having COVID-19 and decide if it’s safe for you to travel.

Travelling in the UAE

Updated 30 June 2020

Travel between Abu Dhabi and other UAE emirates is currently restricted by the Abu Dhabi Government. If you are travelling between emirates to reach the airport, you must prove that you have tested negative for COVID-19 within the past 48 hours before you’ll be permitted to enter Abu Dhabi. You must also present your booking confirmation or ticket if requested by officials.

Frequently asked questions

Useful information 

Check the status of your flight 

A message from Tony Douglas, Group Chief Executive Officer

We’ve been busy behind the scenes making sure that as soon as the time is right, we’re ready to return to the skies; from bringing the world home to vital cargo flights – and our most extensive aircraft maintenance programme yet.