03 Feb 2015 17:00
Etihad Airways has appointed Linda Celestino as the airline’s Vice President Guest Services.
Ms Celestino has more than 25 years’ experience in the airline industry
having held senior positions in her native Australia and the Middle East, as
well as being President of the New York-based Airline Passenger Experience
Most recently, Ms Celestino was General Manager Inflight Services and
Product at Oman Air where she was responsible for cabin crew selection and
training, as well as the guest experience.
Rick Allen, Etihad Airways’ Senior Vice President Operations, said: “We’re
delighted to welcome Linda to Etihad Airways. She brings a wealth of experience
and expertise to this crucial role which focuses on one of the most important
aspects of our business – the guest.”
Ms Celestino started her career as cabin crew at Ansett Australia,
progressing to become a Senior Manager in Guest Services and Guest Experience.
As President of the Airline Passenger Experience Association in New York,
she played an important role in setting new standards of guest experience and
service on an international level.
As Vice President Guest Services at Etihad Airways, Ms Celestino will be
responsible for 6,000 cabin crew to ensure safe, inspired, consistent and
innovative services, both on-board and across the airline’s global lounges.
Linda Celestino said: “It is a tremendous privilege to be appointed Vice
President Guest Services for Etihad Airways. The airline has established itself
as a world leader and pioneer in the hospitality and aviation industries and
I’m excited to begin work with my new team and building the guest offering even
Ms Celestino takes
over the post of Vice President Guest Services from Aubrey Tiedt who has moved
to a new role as Chief Customer Officer at Alitalia.