1. Why has Etihad Airways launched a new baggage policy?
As of 31 January 2018, we have
redesigned our baggage policy to better cater to our guests needs.
Our objective was to bring
our baggage allowance in line with our guests’ expectations and competitor offerings
in each of the markets we operate in. The changes mean a simpler policy as all
markets (excluding US and Canada) will now be based on total weight, rather
than the number of checked in bags. 2. What kind of bookings will be impacted by the changes in the baggage
Our new baggage policy applies to all bookings made on or after 31 Jan
2018. 3. Will anything change on the sports equipment policy?
No, we haven’t made any changes to the carriage of sports equipment. To
find out more about baggage allowances for sports equipment, click
. 4. Is the checked baggage allowance for infants changing?
No, we continue to offer ample baggage allowance to make travelling with
From / to the US and Canada: 1 piece 23kg
From / to all other destinations: 10kg 5. After making my booking, I realise that I need to take more baggage.
Can I pre-purchase extra baggage?
You can pre-purchase additional baggage up to 48 hours before your flight
departs. If you buy online, you will save 20% on airport rates. View
rates and ways to pay. Please note: The excess baggage
rates listed are applicable to all bookings made before or after 31 January
2018. Pre-purchased excess baggage is
6. What happens if I exceed my baggage allowance?
If you exceed your baggage allowance, but remain at 32kg or below for any
one piece of luggage, you can purchase additional baggage at the airport. You
can also pre-purchase
additional baggage online
up to 48 hours before you fly, and enjoy up to 20%
off airport rates. Maximum weight and dimensions
Maximum dimensions – To / from
Canada and the US: 158cm (length + width + height)
Maximum dimensions – To / from all other
destinations: 207cm (length + width + height)Important: Any single bag weighing more than 32kg will not be accepted
for carriage. 7. I booked my ticket(s) before 31 January 2018, but my travel date is after
then. Does the new or old policy apply?
Tickets purchased before 31 Jan 2018 will not be affected by the change,
no matter the date of travel. 8. I purchased my ticket before 31 January 2018, and now need to make
changes to my itinerary. Which baggage policy applies?
changes that require us to reissue your ticket, the new baggage policy will
apply to your journey.