Need help?

Talk to us

During opening hours, you’ll be able to speak to with us in your local language. Otherwise, speak to us 24 hours a day in English and Arabic.

Let’s chat

Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

We love hearing your ideas, your feedback and even your concerns. Send us a DM or leave a comment, and our dedicated customer care team will get back to you as soon as they can.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us

about something that's gone wrong, we'd like to know.

Give feedback

Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? Contact dutymediaofficer@etihad.ae. For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.