Need help?

We're listening

You’ll find everything you need to know about travel requirements, restrictions and changing your flight in our COVID-19 travel hub.

If your flight has been cancelled, there’s no need to call us. We will keep your ticket on hold until you’re ready to rebook.

Booked with a travel agent or another airline? Speak to them to change or cancel your booking.

Let’s get social

Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

Let’s get started 

Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us 
about something that's gone wrong, we'd like to know.

Give feedback

Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? contact dutymediaofficer@etihad.ae.

For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.