We offer guests with disabilities all necessary assistance and support when travelling with Etihad Airways.
We are constantly working to improve the accessibility of our products and services across all our channels. Our commitment ensures that we comply with the provisions of international requirements, including the U.S. Department of Transportation 14 CFR Part 382 and the Canadian Transportation Agency's Accessible Transportation for Persons with Disabilities Regulations.
If you face any difficulties during booking process, at the airport, or while on board, please don't hesitate to let us know. We value and welcome your feedback, and we will use it to enhance our products and services.
Guests with disabilities can access a wide range of dedicated products and services, including, but not limited to:
Visit our Special Assistance page for more information.
Whether you require a wheelchair, a portable oxygen concentrator, or any other authorised assistive device during your journey, we are happy to help. Our website includes information on the items you can take on board, as well as details about medical certificate requirements.
If you are travelling with a trained service dog, and subject to local regulations, you are welcome to take it on board your Etihad Airways flight at no additional cost. Our Special Assistance page includes all the information you need about the documentation required for your service dog to travel, plus the routes where local regulations prohibit carriage.
At Etihad Airways, our agents and cabin crew regularly receive training in assisting guests with special needs. Our cabin crew are also fully equipped to deliver dedicated safety briefings on board if needed.
We encourage all guests who need help or assistance to let us know of their needs so that we can provide the appropriate support.
We would love to hear about your experience with accessibility and any challenges you may have faced. Your feedback is important to us and will be thoughtfully considered and reviewed as we strive to identify areas where we can improve.
Share your feedback.