10 Sep 2015 10:30
Etihad Airways will introduce sweeping new baggage policy enhancements in conjunction with the launch of its new Fare Choices tariff structure, effective for tickets issued on or after 14 September 2015, providing more choice and clarity to its guests.
- Majority of routes move
to piece concept allowance
- Excess baggage charges
- Enhanced benefits for Etihad
The new policy has been introduced to respond to
individual customer needs with greater flexibility and to more closely align
Etihad Airways with other Etihad Airways Partner airlines. The
changes will provide greater benefits to guests, with increased rewards for Etihad
Guest loyalty program members.
Baumgartner, Etihad Airways Chief Commercial Officer, said: “In line with
industry best practice, we are moving to a fair and transparent baggage concept.
Our new Fare Choices are an easier way for guests to understand what they are
paying for, offering clearer pricing, and the flexibility which best suits
their travel plans. This also applies to their baggage requirements.”
routes will now operate on a piece concept basis. This means that customers are
entitled to one, two, or three bags, depending on their Fare Choice, route, and
Etihad Guest membership status.
part of the policy change, the cost of excess baggage will be dramatically cut
on the majority of fares. On some routes the cost of buying an additional 23kg
piece of baggage will be reduced by up to 90 per cent, with a further reduction
of up to 30 per cent if pre-purchased directly with Etihad Airways up to 24
hours before travel.
of Etihad Guest, Etihad Airways’ award-winning loyalty program, will especially
benefit from the new baggage concept, as higher tier members now receive an
extra bag or additional weight allowance depending on the market and route.
New baggage policy highlights:
- Increased allowance for Economy Value and Economy Freedom
guests on certain routes from 30kg to two pieces of baggage at 23kg per bag – a
total allowance of 46kg.
- On selected routes, the Economy Class allowance has been
increased for all fare choices from 30kg to two pieces of baggage at 23kg per
- In premium cabins on certain routes, the allowance has
been increased from 40/50kg to two pieces of baggage at 32kg per bag.
- Etihad Gold and Platinum members will receive one extra
piece of baggage at 32kg on piece concept routes, compared to 15kg and 20kg
- For piece concept markets, Etihad Silver members now
receive a minimum of 2 bags of 23kg.
More information on Etihad Airways’ new Fare
Choices and baggage policy is available on etihad.com/farechoices
and on etihad.com/en-us/before-you-fly/baggage-information/allowances/