For any queries related to flight cancellations and changes, please call us, or use the number below for travel insurance claims.
Purchase travel insurance for full protection and peace of mind when you fly, with around-the-clock support and assistance.
Whether you’re travelling for business or leisure, we always recommend purchasing travel insurance before your trip. You'll have the option to add travel insurance when you book your flight at etihad.com.
Travel insurance is provided by AXA and its business partners in some countries.
AXA offers two levels of cover to keep you protected when you’re away from home; FlySafe and FlySafe Plus.
You’ll find all information in your policy document, which will be emailed to you along with your insurance certificate.
With FlySafe Plus, you’ll have the same cover as our FlySafe package, plus:
With FlySafe, you’ll be covered for:
Remember to download your FlySafe or FlySafe Plus digital insurance card before you travel. It has all the details you need to know about your policy, and you can store it on your phone so you always have it to hand. The link to the digital card can be found in your confirmation email.
Find out how to download your digital insurance card for Android and IOS:
Both FlySafe and FlySafe Plus cover is available for residents of Bahrain, Kuwait and the UAE aged 79 years old or younger. More countries will soon be added to the coverage list.
Our trusted global partner, AXA, (with more than 50 years of experience , 300 doctors and nurses and a global network of 40,000 medical providers , will support you through any medical emergency whilst you are away from home . Will be there at every step of your case, from organizing transport to getting you home safely.
With FlySafe Plus, you’ll have access to Doctor please!, a service that lets you arrange medical consultations and get medical advice from a GP over the phone. You can book and manage appointments through the app, and select the language you’d prefer too.
You can upload useful documents before your consultation, including scans, test results and medical reports.
After your appointment, your medical notes will be stored on the app. If you need a prescription, you can either print it yourself straight from the app or arrange for your prescription to be sent to the pharmacy of your choice to collect.
Download the app from the App Store or Google Play and register your details
Enter your access code – you’ll find this in your policy certificate
Request a video or phone call with a doctor
After your appointment, you’ll be able to access your medical notes and prescriptions
You’ll be covered from 12:01 am the day after you purchase your policy under cancelation guarantee. All other benefits will be effective from the date of your trip.
You’ll be covered for the duration of your trip up to a maximum of 90 days.
If your trip has started, you cannot make any changes or extend the cover of your insurance policy.
To make changes to your policy before you travel, please call us. Please note that when the changes have been confirmed and full premium has been collected, a new policy will be issued with changes and the previous policy will be cancelled and refunded.
Please call us to cancel or change your policy. You can do this at any time you cancel or change your ticket before the original date of departure.
Please be aware that some changes may result in an increased premium being charged. In this case, your previous policy will be cancelled and refunded and a new policy will be issued to you and charged in full.
If you want to cancel your policy for any other reason, you can do this within 48 hours of the policy being issued and before 48 hours before departure.
Your policy will cover for the loss, theft and damage of baggage and personal items during the Period of Insurance. We’ll pay you up to the amounts referred on the table of benefits for your policy.
You must obtain a police report within 24 hours and submit your claim no later than 30 days from expiration of the policy.
Your policy will cover for the emergency replacement of clothing, medication and toiletries if your bag is not returned to you within six hours. You must provide written confirmation from the airline that you’ve flown with, confirming the baggage has been delayed.
Your Insurance policy will reimburse you up to the amount shown in the Policy Summary for all insured persons travelling together, additional accommodation (room only) and travel expenses necessarily incurred in reaching your overseas destination or connecting flights outside your country of residence.
You’ll be covered if you arrive at the airport, port or rail terminal too late to commence your international trip as a result of:
Your Insurance policy will cover you for any irrecoverable, unused travel and accommodation costs and other prepaid charges, which you have paid or are contracted to pay.
You’ll be covered if your trip is completely cancelled or delayed before completion as a result of any of the following during the Period of Insurance:
Please refer to the Table of Benefits in your insurance policy and certificate for more information.
If you get infected with COVID-19 before your trip and you are not allowed to travel, you will be covered under the cancelation guarantee.
If you get infected during your trip, you will be covered under the emergency medical expenses guarantee and cancelation/curtailment guarantee.
No, in this case, you will not be covered.
Yes, and fees you incur due to consultations, medicines and hospitalisation because of COVID19 are covered under medical expenses.
You’ll be covered for medical, pharmaceutical, hospital and ambulance expenses resulting from an accident, illness or condition that occurred
We’ll also pay for emergency medical expenses in cases of illness due to infectious disease (epidemic/pandemic). This applies in any country except the country where your trip originated.
Emergency dental care is only applicable for FlySafe Plus cover. In that case, we’ll pay for medical treatment and pharmaceutical resulting from medical prescription for the emergency relief of pain regardless of the cause as long as the pain is not a pre-existing condition.
Any other treatment or repatriation, pre-existing medical conditions, any illness or condition related to pregnancy, convalescence or relapses will not be covered, as well as any expenses incurred after you have returned to your country of residence.
You will not be covered if you have travelled against government or medical advice.
For a full list of exclusions, please refer to your policy document.
We understand how stressful it can be dealing with a medical emergency in a foreign country. Please call AXA Emergency Medical Assistance team on the numbers below. AXA medical experts will assess your case and advise you what to do next. They’ll be there at every step of your case; from organising transport to getting you home safely.
Contact us 24 hours a day:
UAE: +971 4 507 4011
Bahrain: +971 4 507 4011
It’s the Doctor please! service that offers remote medical consultation, medical advice & treatment option. You need to download the Doctor Please! Application from the Apple store or the Google play store, register with the access code provided in your Fly Safe Plus insurance certificate and book an appointment
To submit a claim, please visit etihad.com.claims.axa.travel within 30 days of the end of your trip.
You can also contact AXA over phone on the numbers below.
Please make sure to have your policy details, including your policy number, and Etihad Airways booking confirmation handy.
A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation.
Claims will be processed within 21 days of receiving the required documentation.
Etihad Airways assumes no responsibility for the issuance of any claims made through your FlySafe & FlySafe Plus Travel insurance policy.
Please refer to the actual policy wording provided at the time of your purchase, which contains details of cover, conditions and exclusions Not all coverage will be available in every country. Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks (“Trade-Marks”) of AXA and used under license by AXA.
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