How can we help?

Simply book a flight on etihad.com, then browse and book hotels straight away. You can also add a hotel reservation later at etihad.com/manage, or by following the link in your confirmation email.

The quickest way to view or manage your hotel booking is to visit hotels.etihad.com. Cancellations are subject to your hotel booking terms and conditions.

Name changes and corrections are subject to the hotel's approval and cannot be guaranteed. Please call us for assistance.

A confirmation email will be sent to the email address provided once payment has been completed and your hotel booking is confirmed.

Please check your spam or junk folder. If you still haven’t received your confirmation, you can download it at hotels.etihad.com.

If you still need assistance, please call us. For security purposes, we may ask you to verify your hotel booking details before resending your booking confirmation by email.

It is important to present your hotel booking confirmation details to the hotel. If the issue cannot be resolved, please call us for assistance.

In the rare event that the hotel cannot honour your booking, please call us for assistance. We will work with Expedia to find a suitable solution. 

The hotel should be notified immediately to resolve the issue during your stay. If the issue remains unsolved, please call us for assistance.

The Etihad and Expedia terms and conditions applicable to your booking will be available during the hotel booking process. We recommend reviewing them before completing your booking as they contain important information about payment, cancellations, refunds, and other booking terms. Read terms and conditions

The hotel cancellation policy will be displayed throughout the booking process, including on the room selection page before you complete your payment. It will also be available in your hotel booking confirmation email. We recommend reviewing the policy carefully, as cancellation terms may vary depending on the hotel and accommodation rate selected.A confirmation email will be sent to the email address provided once payment has been completed and your hotel booking is confirmed.

We recommend reviewing all your booking details carefully before confirming your hotel booking, including the property, location, room type, occupancy, travel dates, amenities, cancellation policy, included services and any additional fees or taxes that may apply. Once confirmed, any changes will be subject to the hotel booking terms and conditions.

For complaints, please call us or submit a feedback. We will review your case and work with Expedia to investigate and address your concerns.

Whether your hotel booking is refundable depends on the accommodation rate you select at the time of booking. Some rates are fully refundable, while others may be partially refundable or non-refundable. 

We recommend reviewing the cancellation policy before confirming your hotel booking, as cancellation fees or penalties may apply.

Refund processing times may vary depending on the hotel, Expedia and the payment method used. Once approved, the refund will be returned to the original form of payment.

A refundable rate offers better flexibility, allowing cancellations or refunds in line with the booking conditions. A non-refundable rate cannot be refunded if cancelled or changed. 

Accepted payment methods will be displayed during the hotel booking process.

Some hotels may request a refundable security deposit at check-in. This deposit is held by the hotel to cover any incidental expenses or damages during your stay and is typically refunded after check-out, subject to the hotel's policy. 

Refund eligibility for an early departure will depend on your hotel booking terms and conditions. Should you require any more information, please call us for assistance.

For security reasons, refunds are returned to the original form of payment used while making your hotel booking.

Refund processing times may vary depending on the hotel, Expedia and the payment method used. Once approved, the refund will be returned to the original form of payment used for the hotel booking.

You can request a copy of your invoice when you check out at the hotel. If you’ve already left the hotel, please call us for assistance.

If you expect to arrive later than the hotel's stated check-in time, we recommend contacting the hotel directly in advance. You can also call us for assistance. 

Failure to notify the hotel may result in your booking being treated as a no-show, which could lead to the cancellation of your booking and the application of no-show charges.

Early check-in is subject to the hotel's availability and policies. 

Guest ratings are based on reviews from Expedia travellers who have stayed at the property. Star ratings are primarily provided by Expedia. Where these are not available, they are sourced from verified third-party providers.

Before completing your booking, we recommend reviewing the hotel's details, photos, star rating, and guest reviews to ensure it meets your needs and expectations.