Lounge access

Conditions of paid lounge access

1. Availability 
   • Lounge access is subject to availability at the time of request.  
   • Availability may be restricted due to operational and safety reasons.
   • Subject to the Etihad Airways General Conditions of Carriage for passengers and baggage. 
2. Charges
   • Fees are subject to change and may vary across sales channels. 
   • Fees include any applicable taxes. 
   • Lounge access is non-refundable and non-transferable, excluding cases as outlined in section five: Refunds. 
   • Children under two years old can access the lounge for free. Children aged two to 12 years old will be charged at 50% of the adult rate. Children aged 12+ will be charged at the standard adult rate. 
3. Conditions
   • Lounge access can only be purchased when travelling on a flight operated by Etihad Airways. 
   • You must have a confirmed Business ticket to purchase access to our First Lounge. 
   • Your purchase is valid for the lounge, flight(s), and date(s) shown on the purchase receipt. 
   • Lounge access in Abu Dhabi is valid from and for up to four hours prior to the scheduled departure time of your Etihad-operated flight. 
4. Changes
   • Your purchase is also valid if you voluntarily change the date of your flight(s) or choose different flight(s) on the same sector. 
5.  Refunds
   • Lounge access is non-refundable and non-transferable, excluding the limited cases below. 
   • You shall only be entitled to a refund of your purchase in the following limited cases: 
     • The original Etihad Airways flight was changed, cancelled, or rerouted by Etihad Airways and the product you originally purchased is not available or you refused the new flight proposed by Etihad Airways. 
     • In the event of death (must be proven by an acceptable certificate) as defined within Etihad Airways General Conditions of Carriage. 
     • If you have been denied access due to operational or safety reasons. 
   • You are not entitled to any refund of your purchase in any other event, including: 
     • You voluntarily decide not to use the product you have purchased; or have used the lounge for a duration less than four/eight hours. 
     • You voluntarily change your flight and the product you purchased is not available. 
     •  You have been upgraded by Etihad Airways to a higher cabin. 
     • You voluntarily cancel your flight. 
     • You voluntarily upgrade your flight to a higher cabin. 
     • You are denied carriage in accordance with the Etihad Airways’ General Conditions of Carriage for passengers and baggage. 
   • In the event that you are entitled to a refund, we will refund the full amount, including any refundable tax (unless otherwise stated).