We understand that our reputation is judged by how we act. This is why our core values emphasise the importance of doing business with integrity and taking responsibility to do what is right and ethical at all times. These values underpin the Etihad Airways Code of Business ConductPDF and are central to how we interact with our customers and suppliers.
To ensure our continued compliance with our Code of Business Conduct, Etihad’s Ethics Line is designed to allow employees, customers, members of the public and other stakeholders to raise concerns and report potential breaches of our values.
(Please note that the Ethics Line is not for customer complaints or general enquires. These should instead be channelled through our feedback channel where they will be dealt with by a member of our Guest Affairs team)
It is Etihad’s 24 hour global reporting service, operated by an independent company called Expolink Europe Ltd., where you can ask questions or raise concerns in confidence about matters of compliance with the Etihad Code of Business Conduct or the law.
Ethics Line is open to all employees, customers and other stakeholders to report their concerns. However, it cannot be used to report general customer or other complaints. These should be channelled through our dedicated feedback channel.
It's quick and easy to let us know if you have a concern, and you can stay anonymous if you'd prefer. Simply call the Ethics Line, submit a web report or send an email to email@example.com – all in the language of your choice. If you're submitting a web report, you'll need to use the access code, ethicsline.
We'll give you a unique PIN code which you can use to follow-up on the status of your report.
Your report will be shared with a Compliance Officer who will decide on the appropriate action to take. If the report relates to a query, advice will be given in response after liaising with a subject matter expert. If the report relates to an allegation of wrongdoing, an investigation team will be assigned and the matter will be investigated internally according to our own guidelines, consulting with external experts where required.
The 2015 UK Modern Slavery Act requires companies operating in the UK to publish a statement describing the steps they've taken to prevent slavery and human trafficking from taking place in their operations and supply chains. You can read our statement on the Etihad Aviation Group website.