Etihad Airways Chief Executive Officer, Peter Baumgartner, addressed the annual Travel Convention summit in Abu Dhabi today and took the opportunity to underline to conference delegates how the airline will continue to be a leader in the development of the aviation sector, through its approach to innovation and technological advancement.
The Travel Convention held annually and organised by
the Association of British Travel Agents (ABTA), is being held in Abu Dhabi between
10 and 12 October at the Yas Viceroy Hotel on Yas Island, the city’s hub of
leisure, sports and retail activities.
The airline continues
to invest in a next-generation fleet and is expected to take delivery of its
first Airbus 350 in 2017. Mr Baumgartner said: “Technology is an area that
offers the next opportunity for a great leap forward. We will continue to see new innovation in
product design – and for anyone out there thinking that the A380 and Dreamliner
products mark Etihad’s high point, I simply mention we are now working on our
He also highlighted
the theme of partnership and explained how Etihad Airways partner airlines are
working with the world’s leading technology companies – such as Sabre, IBM,
Adobe, Cognizant, SAP and many others – to create a unified strategy to transform
the way each airline interacts with guests at every touch-point of their
the event heard how Etihad Airways has dealt with the challenges faced by the
industry, which include technology, economic pressures and the changing shape
of the market. However, by focussing on the core fundamentals of customer care and
by not following the herd, it is possible to differentiate and be recognised as
a travel industry leader.
Abu Dhabi was chosen as the venue for this year’s
Travel Convention by ABTA as the destination is increasingly recognised as a
leader in the tourism industry for the Middle East region, with the city undergoing
rapid change and investment to attract even more travellers to the region.
The staging of the conference in the capital city was
another significant success for the UAE, with the UK market of huge importance,
and its relationship with the trade forms a cornerstone of the development of
its services. Etihad Airways operates six daily flights from the United
Kingdom, connecting through its hub in Abu Dhabi to the leading leisure and
business destinations in Asia, Africa, the Indian Ocean and Australasia.
The airline’s flagship Airbus 380 flies three times daily from London
Heathrow, and features The Residence, the only three-room cabin in the sky, alongside
additional services such as First Apartments, Business Studios and Economy
Smart Seats. 2016 also saw Etihad Airways pass the ten year milestone at
Manchester Airport as well as a successful first year of operating from