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Global Contact Centres & Offices

Our Global Contact Centres and offices around the world will be happy to assist you in any way we can.

Reach out to us for Etihad-related media enquiries.

We are sorry if your baggage was delayed or damaged in our care but we hope we can make things right.

We’ll do everything we can to help you trace delayed baggage. Alternatively, you can make a claim for damaged baggage or get in touch with our dedicated Baggage Services team.

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To send us your feedback, please contact our Guest Relations team

If for any reason you are unhappy with our response to your feedback, you can refer your complaint to the European Commission's online dispute resolution platform

You will need to refer your complaint to them within 12 months after our final response.