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Delayed or damaged baggage We are sorry if your baggage was delayed or damaged in our care but we hope we can make things right. We’ll do everything we can to help you trace delayed baggage. Alternatively, you can make a claim for damaged baggage or get in touch with our dedicated Baggage Services team. Delayed or damaged baggage ►
Send us a feedback Video has no narration, no audio description To send us your feedback, please contact our Guest Relations teamIf for any reason you are unhappy with our response to your feedback, you can refer your complaint to the European Commission's online dispute resolution platformYou will need to refer your complaint to them within 12 months after our final response. Guest experience survey
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