If you forgot to claim your Etihad Guest Miles or your transaction has not appeared in your account within six weeks, please raise a request here with the details below.
- Your Name
- Your Etihad Guest number
- Your ticket and boarding pass
Vietnam Airlines
Take off to more rewarding journeys
- Earn miles
- Spend miles
DISTANCE (in miles) |
ECONOMY |
BUSINESS |
|---|---|---|
0-500 |
6,000 |
20,000 |
501-1000 |
12,000 |
25,000 |
1001-1500 |
15,000 |
30,000 |
1501-2000 |
23,000 |
40,000 |
2000-2500 |
28,000 |
50,000 |
2501-3000 |
34,000 |
60,000 |
3001-4000 |
45,000 |
80,000 |
4001-5000 |
60,000 |
100,000 |
5001-6000 |
67,000 |
120,000 |
6001+ |
75,000 |
140,000 |
Earning miles for tickets
- Flights marketed by Vietnam Airlines and operated by a third-party carrier other than Vietnam Airlines or Etihad Airways will not be eligible for Etihad Guest Miles accrual.
- Charter flights operated by Vietnam Airlines are not eligible for mileage accrual.
- Flights taken on Vietnam Airlines are not eligible to earn Etihad Guest Tier Miles and therefore, do not contribute to earning or maintaining your Etihad Guest Tier.
- Missing Etihad Guest Miles can be claimed up to six months from the date of travel.
- Etihad Guest Miles will be credited to your account within two weeks post your flight activity.
Spending miles for tickets
- Reward seats are subject to availability.
- Rewards are only valid on Vietnam Airlines operated flights when booked on the flight code VN.
- Reward tickets are not valid on codeshare flights.
- A reward ticket for a child and/ or infant will be charged the adult mileage value and must be booked in the same booking as the accompanying adult.
- Reward tickets are valid for a maximum period of one year from the original date of issue.
- Using miles for upgrades on Vietnam Airlines are not permitted.
- Reward values are exclusive of taxes, fuel surcharge and other charges. These need to be paid separately.
- Date change and cancellation rules are as per the Etihad Guest Terms and Conditions.
- Stopovers are permitted, based on Vietnam Airlines terms and conditions.
- Name changes are not permitted.