Talk to us
Our Contact Centres are experiencing a high volume of calls, so it will take longer for us to answer. Please only call us if you are travelling within 48 hours. Otherwise, you’ll find the latest travel updates and options to change your flight at etihad.com.
If your travel plans have been impacted, you can rebook for free or use the value of your flight towards your next trip with Etihad Credit. Request Etihad Credit.
Booked with a travel agent or another airline? Speak to them to change or cancel your booking.
If you’ve got a question about travel restrictions, testing requirements or flight cancellations, or to request a refund, chat live to one of our team now.
You can also get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.
Join us on Facebook
Visit our YouTube site
Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.
Show me more
Left something behind? We'll do our best to help you find it.
Let’s get started
We love to hear from you! If you've had a great journey or want to share some feedback with us
about something that's gone wrong, we'd like to know.
Have a story, news you’d like to share or just want to get in touch with our media team? Contact firstname.lastname@example.org. For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.
We’re taking extra steps to make sure you feel safe and well when you travel. We've limited touchpoints and allowed for more distance between you and other guests, and for extra peace of mind, we’ve introduced a team of Wellness Ambassadors to help at every point of your journey.