Request

medical assistance

for your trip

Flying with a medical condition, have a disability or just require a little bit of extra assistance? Whatever support you need, we’re here to help. Our priority is that you fly comfortably and safely.

You must wear a face mask at all times when you travel with Etihad Airways. If you are unable to wear a face covering due to a disability, you must carry a mask exemption certificate issued by a licensed medical doctor.

Apply for medical clearance

Read our guidelines to understand how we determine if you’re medically fit to fly. If you need to apply for medical clearance, please complete a MEDIF form

Who needs medical clearance to fly?

You’ll need medical clearance to fly if you:

  • Suffer from an actively contagious condition
  • Have recently had a major medical incident
  • Suffer from unstable physical or psychological condition
  • Need a stretcher
  • Have a medical condition which may be adversely affected by flying
  • Have a condition that is a potential hazard to the safety of other guests or punctuality of the flight
  • Need special assistance or are unable to care for yourself
  • Need in-flight oxygen, a portable oxygen concentrator (POC) or ventilator
  • Need battery-powered* medical equipment (except for CPAP) or a medical procedure during the flight


*Only dry cell battery operated devices are accepted on board. Please ensure they have sufficient charge to last one and a half times the duration of your flight.

If you have any doubt, always consult your doctor before flying.

Medical certificates and MEDIF Form

If you need medical clearance to fly, make sure to submit your MEDIF form (Medical Information for Fitness to Travel) and most recent medical report at least 72 hours before your flight by email to contactcentre@etihad.ae. If approved, you’ll be issued with a certificate from the Etihad Airways Medical Centre (EAMC) which states that you are fit to fly. Keep this with you at all times during your flight. 

  • All forms must be submitted in English and issued from your treating physician within 14 days of your flight
  • All parts of the MEDIF must be completed, signed and dated - incomplete forms will not be accepted
  • Please provide the contact details of your doctor
  • You’ll be advised if you need a separate MEDIF form for your return journey
  • Notify us immediately of any change in your condition before your flight
  • If your condition changes significantly, you may be asked to obtain another MEDIF form to confirm that you are fit to fly
  • You are responsible for arranging any on-ground requirements during departure, transit and arrival, including oxygen, hospital arrangements and ambulance transfers
  • When you are in the airport, you must use your own Personal Oxygen Concentrator (POC) before boarding, during transit and after landing

Pre-flight

Book our fast-track, pre-flight assessment for clearance to fly within one working day.

Our doctor will complete all medical forms and assessments on site to determine whether you’re fit to fly on the same day.

It cost AED1500 per visit in Abu Dhabi or AED2000 per visit in Al Ain, Dubai and locations outside of Abu Dhabi.

Call +971 600 555666 to book or email a MEDA Pre-flight Assessment Form to contactcentre@etihad.ae

Needs assistance

Get in touch to let us know what you need or request assistance when you book your flight.

Please let us know before your flight to make sure we have everything in place to make your journey as comfortable as possible. Whether you need to request a special meal, arrange a wheelchair or book our onboard nurse service, please send an email to contactcentre@etihad.ae.

Flying with a partner airline? Services differ from one airline to another. Please contact the operating airline for all assistance enquiries.

Face masks and coverings

You must wear a face mask or covering at all times when you travel with Etihad Airways, including at the airport and on board.

If you have a disability that prevents you from wearing a face mask, you must carry a medical certificate issued by a licensed medical doctor for the duration of your journey.

The certificate must confirm that you are exempt from wearing a face mask for the entire duration of your journey (departure, return and stopover flights), and include your full name, date of birth and passport number.

You can download a mask exemption certificate or your doctor can provide a certificate signed or stamped on clinic letterheaded paper. Your certificate must be issued in English or Arabic within 21 days of your first flight. Other languages may be accepted upon verification from an Etihad Airways representative.

If you are unable to wear a mask, we recommend that you wear a face shield on board, at any time that you are out of your assigned seat and during cabin crew service.

More help with flying